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Virginia Tire and Auto of South Riding

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,240 Reviews)
0
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Score Details

5 stars
73%
4 stars
13%
3 stars
4%
2 stars
3%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
4.0
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Firestone Repair Shop, Tire Sales and Repair
Contact
(703) 722-6434
Closed
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 8:00 PM
Sun
9:00 AM - 6:00 PM
* Eastern Time (Us & Canada)
43230 Defender Dr South Riding, VA 20152
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Virginia Tire and Auto of South Riding's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,240 Reviews)
Write a Review
Recent Reviews
KB
gravatar
KEDAR B.
Aldie, VA
Jeep Liberty
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2014
verified customerVerified Customer
THIS TIME, both the issues were not resolved!
In the past, I have had better experience. However, this time, both, the Oil leak and the low heat problem are not fixed even after repairs. Now I will have to spend another day at this since I did not even get a loaner car and couldn't get to my office in Reston.
Recommended
Larry N., General Manager from Virginia Tire and Auto of South Riding responded on 04/22/2014 08:33 AM

Dear Kedar,

I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated. We could not have come this far as a company without our loyal customers and we truly appreciate your business. Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.

With my sincerest apologies,

Daniel Viteri, Manager

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