Thank you for the review.
You stated that you had told the service writer that the vehicle had been jump started when you first came in on Jan 29th that does not necessarily mean it will not pass emissions it may show as not ready for testing. It depends on how many miles it has been driven since.
You came in on the 29th of Jan 2015 and we started your repair order at exactly 9:28am as is recorded on our daily work schedule and it was finished and cashed out at exactly 10:03am as is printed on your credit card receipt. That is 35 minutes not 1 hour as you stated.
You came back in on Feb 18th 2015 and your work order was started at exactly 10:30am as is recorded on our daily work schedule and it was finished and cashed out at exactly 10:50am as is printed on your credit card receipt that is 20 minutes not the 1 hour that you stated.
I do remember the service writer bringing to my attention that you had an issue with being charged a re-inspect fee and that you said you were told there was not a fee and I informed you that there is and always has been a re-inspect fee and it was printed on your original receipt explaining this and the cost of the fee but you had apparently overlooked this. Maybe you mistook that as being rude but that was certainly not nor would ever be my intention.
We usually wave this fee when the customer has any additional work done to offset the extra time we spend bringing the vehicle in a second time.
Our procedure was followed properly and I am sorry for any misunderstanding.