West Broad Volkswagen / Audi

There was no courtesy call when oil change service was finished. I dropped it at 11:30am and I had to call back to check if it was done around 4PM. I feel like if I don't agree to fix everything Audi personnel suggest he's not smiling when talking to me. There was no explanation over items on the billing and what had been done on the today-service and I had to ask. There was no saying of "thank you" for coming in from a world-class service like Audi. When a tire was needed to replace, he only recommended one option (use original manufacturer's brand and it has to be ordered). It showed lack of understanding customer's need and knowledge of current availability of other equivalent brands. Please don't give an attitude or look-down on customers coming from different races and background. People who drive Audi cars don't have to spend money on unnecessary fixes especially when the car is a year old. Don't treat customers like they don't know anything about cars, technology, common sense, balance of quality and value, and time.

The car that we bought - the Routan - stinks, but the service at West Broad is spot on.
Great people in the service department.

Great work on the rim fix!

This is my 5th car from WBVA and I have always been impressed with their service departments. People are always courteous, knowledgable, and they always spend the extra time to explain what absolutely needs to be done, what needs to be done soon, and what you can put off for another time. Being a part of the decision and being knowledgable enough to make a decision really makes a difference.

have had my car twice to the dealership, first time for issues with brakes being soft and drivers seat feeling hot as if the heater is on. My a6 2012 is 5 months old. Second time back for the 5 k service. Both times service excellent and prompt. Both times my interior was left with stains and slightly dirty where i had to detail the car when i arrived home. They were unable to help me with my brakes and seat issue so i may seek another dealership for a second opinion.