World Hyundai Matteson


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

1365 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.8571433/5Overall Rating 3.8571433/5Overall Rating 3.8571433/5rating 3.8571433rating 3.8571433
Original
Overall Rating 1.95238/5rating 1.95238rating 1.95238rating 1.95238rating 1.95238
91% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Dora M. on 08/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very good"
personnel isn helpful and friendly. Work done on a timely basis.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:56 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/22/2017

HI DORA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!
 
HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
CYNTHIA E. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mrs"
Excellent Service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/22/2017 08:04 AM
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MARIELA C. at World Hyundai Matteson responded on 08/22/2017

Hello Mrs Edwards,

Thank you for taking the time to complete the survey. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Michael S. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CUSTOMER SERVICE"
SERVICE WAS GREAT
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/22/2017 01:06 AM
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Peter M., Service BDC at World Hyundai Matteson responded on 08/22/2017

Michael, 

Thank you for taking to the time to take the survey and we highly appreciate your awesome words!

Thank you, 

Peter Martinovich 

Service BDC 
World Hyundai Matteson
Victor O. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fix "
VO
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 11:05 PM
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Peter M., Service BDC at World Hyundai Matteson responded on 08/22/2017

Victor, 

We appreciate your awesome review! We look forward to seeing you during your next service visit with us. 

Peter Martinovich 

Service BDC 
World Hyundai Matteson
Rodney S. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff Mike Jones and others "
All the time
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 11:12 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/21/2017

HELLO RODNEY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Fluids need to be checked at all times by the Tech. Luigi is great!!! I was in and out without any problems. If the Techs were as thorough as the Service Representatives I would give 5 stars.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 10:42 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/21/2017

HELLO,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE THANK YOU FOR YOUR CONTINUED SERVICE WITH US!
HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Sabrina H. on 08/19/2017
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"Sabrina H"
From the very first time I stepped into world Hyundai of Matteson I have always appreciated their sincerity; Edwin and Willie are tops! Either I will keep my car or trade it in for another Hyundai.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/19/2017 06:48 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/21/2017

HI SABRINA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOUR CONTINUED SERVICE WITH US! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Toniene H. ReScore Review on 08/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"😌 satisfied"
Thank you for getting back to me and resolving the matter Tiffany.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:38 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not Happy"
I was over charged for tire taxes, environment tax, and disposal of my old tires $24.68 .Kenneth B. Was the one waiting on me and when i showed him my receipts showing that i paid already when i purchased the tires on the 12th
He said the charge was a service charge ...but it clearly states on the both receipts wjat the charges are for. And id like my $24.68 back.i have sent you the receipts.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:38 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/21/2017

HELLO TONIENE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Cicley B. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Yes I would recommend this business to a friend
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 03:14 PM
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MARIELA C. at World Hyundai Matteson responded on 08/17/2017

Hello Cicley,

Thank you for taking the time to complete the survey. Luigi and our service department appreciate your business. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Lavonne F. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Fast and efficient service always with a car wash too! Love it!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 01:56 PM
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MARIELA C. at World Hyundai Matteson responded on 08/17/2017

Hi Lavonne,

Thank you for taking the time to complete the survey. We appreciate your business. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Stephanie R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First service experience "
So friendly. And helpful
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:23 AM
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MARIELA C. at World Hyundai Matteson responded on 08/17/2017

Hi Stephanie,

Thank you for the 5 star review. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Everything was completed as scheduled and according to the schedule they told me it would be when I first made the appointment.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 05:00 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/17/2017

HELLO,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE VALUE YOU AS A CONTINUED CUSTOMER, AND LOOK FORWARD TO SEEING YOU ON YOUR NEXT SERVICE VISIT!
HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Anthony K. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They have a wonderful staff."
I like the people that work for that dealer ship.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 06:57 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/16/2017

HI ANTHONY,

We would like to thank you for taking the time to complete the survey, and for rating us with all 5 stars! Have a wonderful day!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
The people in the service area are always pleasant and helpful. If problems are found they explain before work is done.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 03:18 PM
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MARIELA C. at World Hyundai Matteson responded on 08/15/2017

Hello,

Thank you for the 5 start review. We appreciate you business and we look forward working with you in the future.

Mariela Carrera
Service BDC
708-983-6569
Yvette J. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept/Friendly Staff"
The person who helped me, at a time I wasnt sure how I was going to get my car, first Oil Change done.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:22 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/15/2017

HI YVETTE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HAVE YOU HERE WITH US! WE HOPE THAT WE CAN MEET YOUR NEEDS IN THE FUTURE! HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
James J. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Everyone was kind and helpful. Luigi was fantastic, great customer service. Peter was great as well
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:45 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 08/15/2017

HI JAMES

Thanks for taking the time to complete the survey! We value you as a customer, and we really appreciate the wonderful feed back. Have a wonderful day!

Tiffany Rebb
Service Bdc
708-983-6533
Kristal W. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Somewhat disappointed "
Please see priovious comments
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:10 AM
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MARIELA C. at World Hyundai Matteson responded on 08/15/2017

Kristal,

Thank you for taking the time to complete the survey. We appreciate your business and we do apologize for the miscommunication. Feel free to contact John Castellanos service manager and or Shvone/Mike sales manager regarding this issue. 

Mariela Carrera
Service BDC
708-983-6569
Edwin H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
Great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 10:55 AM
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MARIELA C. at World Hyundai Matteson responded on 08/15/2017

Hello Edwin,

Thank you for taking the time to complete the survey. Thanks for the 5 star review. We look forward to servicing your vehicle in the future.

Mariela Carrera
Service BDC
708-983-6569
Debra C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb Customer Service Management"
The 2 Service Reps Xavier and Lurechie in the service department provided me with excellent customer service skills; they were polite, courteous and genuinely answered my questions and concerns about my vehicle. This is my 3rd vehicle that I have purchased from World Hyundai and I plan to purchase my 4th vehicle because of the superb and awesome customer service management that the service department has provided to me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 08:47 AM
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MARIELA C. at World Hyundai Matteson responded on 08/12/2017

Hello Debra,

The World Hyundai service department would like to thank you for the 5 start review. We appreciate your business and we look forward servicing your vehicle in the future. Thank you again for taking the time to complete the survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Deidre J. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is excellent"
Yes
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/10/2017 07:41 PM
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Peter M., Service BDC at World Hyundai Matteson responded on 08/11/2017

Thank you for the awesome review Deidre. We truly appreciate your business and we look forward to seeing you during your next service visit with us. 

Thank you, 

Peter Martinovich 
Service BDC 
World Hyundai Matteson
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