Zimbrick Hyundai West


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

779 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5rating 4.8571443
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
95% Would Recommend
88% Business Response
Latest Review about 18 hours ago
Michael T. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great as always"
Efficient, friendly, fast and competent. What more could you ask for?
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:51 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/22/2017

Ice cold beverage and pizza is what I would ask for, but if you have any other ideas we are open to them.  Otherwise we will keep focusing on the other things you mentioned.   
Thanks for the great review.  We look forward to seeing you next time in.    

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service team was great. My vehicle had the service completed along with something else they found while checking the vehicle over in an hour and a half. They did a great job of getting me in and out!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 05:21 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/22/2017

Thanks for the great review.  Happy to hear we were able to get you in and out quick and take care of all your concerns.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service, as usual.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 01:04 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/22/2017

Thanks for the excellent 5 star review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

David A. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Setvice & Professional"
I always have a great customer service experience & I am always treated professionally.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 06:01 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/22/2017

David thanks for the great response.  We look forward to providing that same great service at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall service"
great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/19/2017 06:11 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/19/2017

Thanks for the Great 5 star review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/18/2017 06:15 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/18/2017

Thanks for giving us a 5 star review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Tolu S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Amazing service all around
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 03:17 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/18/2017

Thanks for the great 5 star review.  We look forward to providing the same Amazing service at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Mark M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is beyond comparison"
I know that I will get what I need, when I need it at a fair price and with a smile. This is the "Cheers" of the automotive world - where everybody knows your name.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:53 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/18/2017

Thanks for the great review Mark.  We are still working on getting the tapper installed in the waiting room so we really can be like "Cheers".  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Christian K. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work"
Always good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:47 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/18/2017

Thanks for the great review.  We look forward to seeing you and your Sonata at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very nice people and excellent work "
overall excellent
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 12:20 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Thanks for the great review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

James S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean, welcoming environment"
Satisfactory experience every time.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:20 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Thanks for the great review.  WE do what we can to keep the enviorment lively and fun so you always feel welcome.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Traveling"
Took care of car while traveling.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:34 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Thanks for the great review. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Julie A. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, prompt and honest."
I have been bringing the car in since its purchase in 2011 and have never been disappointed.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/14/2017 06:37 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Julie, thanks for the great 5 star review.  We are always trying to look out for the best interest of the customer.  Happy to have customers keep coming back to us so we can help them keep their vehicles running great.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

CHRISTINE B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly "
Very nice people and friendly and polite
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 06:59 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Thanks for the great response.  I will make sure to pass this along to all of nice, polite and friendly staff.  Working with nice and friendly guests helps us stay friendly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Maxine B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean and timely"
I have had a few hiccups when it came to booking my appointments online but when at the dealership it is clean, inviting, and timely.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/13/2017 02:58 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/15/2017

Thanks for the great review.  I apologize you were having issues with our online scheduler.  Hopefully next time it will work smoothly for you.  Hopefully you got to take advantage of our cookies and popcorn when you were here. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Incredible Service"
Staff were accommodating and patient. Wonderful service.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:32 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/13/2017

Thanks for the great review.  We are always happy to be patient and go through everything as many times as needed.  We always want to make sure there are no lingering questions and help you make the best decision for you and your vehicle when it comes to prioritizing repairs.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Lienau D. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely appointment and good service"
Easy to get appointment and work done fine
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:23 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/13/2017

Thanks for the great review.  WE look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

MARY R. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good reception and clean with items to support the wait."
Yes - fact we have purchased 3 cars from same salesperson over 18 months.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/13/2017 08:18 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/13/2017

Thanks for the review.  I apologize about the misunderstanding on the oil change.  Hyundai recommends changing the oil every 3,750 miles regardless of what oil is used which is why they didn't ask about the oil change.  I will make a note in our system so we do ask about it next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Toni V. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Positive & service oriented staff"
Absolutely, I was able to have a loner while they waited for the part to come in.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 08:06 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/13/2017

Thanks for the great 5 star review.  I am happy we were able to get that Blind Spot detection system working for you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service is always good.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 05:30 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 09/12/2017

Thanks for taking the time to fill out the review and giving us 5 STARS.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

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