The same generic answer to three different questions that I had on the phone??
I called in this morning at about 11:00 to see if it was possible to get four tires put on and an oil
change?
I'm sorry sir, we do not make appointments for that. If you want to bring it in and drop it off it will be done before closing time.
I have nine things on my list to do today. The car is just one of them. Is there any way you can tell me how long it will take?
I'm sorry sir, we do not take appointments. If you bring the car in and drop it off it will be done by 6:00.
Okay with your present workload I can bring the car in right now. How long would it be before it gets worked on? Because I might want to wait or drive two vehicles to continue on with my day.
I'm sorry sir, we don't take appointments. If you bring your car here and drop it off it will be worked on in the order that it was dropped off and it will be done by the end of the day.
It was like he was talking me out of coming in,being a long time customer,i just brought it in and steve said no problem did you call it in, I said no. I did call in but the guy gave me the wrong answer to all three of my questions and they don't do appointments so I didn't figure I needed to call in?? I know damn well that Steve or gene would have said what's your name? Which car are we working on? We can get you paperwork started and get you in line, this guy offered nothing like I was a pain in the ass to him!!its the guy who sits on steves right,closest to bathroom
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I’m always greeted by Dan JR our a member of the crew and they listen to the concerns I’m having with
my vehicle and then offer potential solutions and then schedule that same day or very quickly. I don’t think I’ve every had a vehicle there more than two days. Reasonable costs compared to dealerships, way more friendly, and much faster.
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