SureCritic ("SureCritic" or "We") provides its services, which include platform services, technical support, and additional features, under these Terms of Service ("Terms" or "Agreement"). The services encompass all programs, features, functions, report formats, online help files, technical documentation, our website, account portal, SDKs, APIs, and any updates or upgrades provided. By purchasing, subscribing to, or starting a trial of SureCritic services, you ("You" or "Client") agree to these Terms, forming a binding legal agreement between you and SureCritic. If you do not agree to these terms, you should not proceed with the purchase, subscription, or trial.
To use SureCritic Services, you must agree to these terms as well as our privacy policy and acceptable use policy. If registering on behalf of an organization, you confirm that you have the authority to bind that organization. If the organization has a separate agreement with SureCritic, that agreement governs.
Subscription Term: You authorize SureCritic to charge the provided credit card starting from the date of initial sign-up, with an initial term of three (3) months, followed by a month-to-month basis unless canceled.
Taxes: The Client will make tax and/or regulatory fee payments to SureCritic to the extent amounts are included on SureCritic invoices.
Cancellation Policy: Subscription cancellations require a 30-day written notice to support@surecritic.com.
Grant of License: SureCritic grants you a limited, non-exclusive, non-transferable right to access and use the Services.
Ownership: SureCritic retains all intellectual property rights to its services and materials.
Use Restrictions: You agree not to modify, reverse-engineer, or create derivative works from the Services. The Services may not be resold, transferred, leased, or sublicensed without permission. You will comply with all laws and regulations in using the Services.
Clients are responsible for:
Maintaining up-to-date billing information.
Securing access credentials.
Provisioning and removing additional users as needed.
Notifying SureCritic of any unauthorized use of the Services.
Service Commitment: SureCritic commits to maintaining a 99.9% uptime, excluding planned maintenance periods, with advance notification to customers.
Disclaimer: SureCritic will endeavor to restore service as quickly as possible in the event of unexpected disruptions but does not offer financial compensation in the form of service credits or refunds.
SureCritic adheres to industry-standard data protection regulations, ensuring the secure handling, storage, and processing of client data. For detailed data handling practices, please refer to our privacy policy and acceptable use policy.
No Warranties: The Services are provided "as is," and SureCritic disclaims all warranties, express or implied, to the extent permitted by law. SureCritic makes no guarantees that the services will be uninterrupted or error-free.
Limitation of Liability: To the maximum extent permitted by applicable law, SureCritic shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if SureCritic has been advised of the possibility of such damages). In jurisdictions where limitation of liability for consequential or incidental damages is not permitted, SureCritic's liability is limited to the greatest extent permitted by law.
You will defend and indemnify SureCritic against any claims arising from your use of the Services or any breach of these Terms.
Compliance with Laws: Both parties will comply with applicable laws.
Modification and Waiver: Modifications to these Terms will be communicated to users through email or in-app alerts with at least 30 days' notice before taking effect.
Assignment: These Terms may not be assigned without SureCritic's written consent.
Relationship: The relationship is that of independent contractors.
Entire Agreement: These Terms supersede prior agreements and understandings regarding the Services.
Governing Law: Governed by the laws of the State of Washington, excluding conflict of laws principles.
Arbitration: Disputes will be resolved by binding arbitration under the Federal Arbitration Act. Prior to arbitration, both parties agree to engage in a 30-day negotiation period to seek resolution.
Neither party is liable for failure to perform its obligations due to causes beyond reasonable control.