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SureCritic / Tuttle Click Hyundai / MICHAEL BALDAWY
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MICHAEL BALDAWY

Internet Sales Manager
Tuttle Click Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5 reviews)
73

Reviews of MICHAEL BALDAWY

FS
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Farhan S.
Lake Forest, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
6
Category: Sales
Addressed my concerns
Had a good conversation with Blair and Michael after I gave my initial feedback. Things have been difficult there because of COVID which I can understand. At least if you voice any concerns they're willing to go the extra mile to make things right so I appreciate that and none the less I think the car is great so I'm happier with my experience now.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2022
1
Category: Sales
Salesmen are uninformed; Mousa (finance) was great
Salesman didn't explain any features of the car or answer our questions during test drive or right after. Not clear if it's ignorance or laziness. After sales care has been terrible too with getting completely ignored with no response to answer texts or emails with questions about the car.

Mousa (the finance manager) was great though. Very polite/funny, not pushy and very helpful in making the final part of the transaction go smoothly.
BLAIR M. from Tuttle Click Hyundai responded on 01/18/2022 09:33 AM

Good Morning Farhan,

Thank you for spending the time to complete our survey.  Customer service is very important to us so obviously I'm very concerned and shocked to hear about your experience.  If possible I would like the oppotunity to speak with you regarding the seperate issues.

I can be reached direct at 949.433.5203

Regards,

Blair Morrison
General Sales Manager
Tuttle Click Hyundai

BLAIR M. from Tuttle Click Hyundai responded on 01/22/2022 11:14 AM

Farhan,

Thank you very much for the rescore.

Don't hesitate to let me know if you ever have any questions or concerns.

Regards,

Blair

Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
Displaying 1 Review
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