1st Rate Auto & Truck Repair


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

838 Reviews

100% Would Recommend
Latest Review 8 days ago
Michael F. on 01/15/2018
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Michael said the employees were very good. They communicated with him.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Denise P. on 01/10/2018
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Denise said she has no complaints with the service at the business. Every time she takes her vehicle to them, she is pleased. They do exceptional work and she likes them. They are knowledgeable, respectful and cordial.
Vehicle: Cadillac CTS Wagon
Category: Service
Service Date: 01/06/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Peter M. on 01/09/2018
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Peter said the staff was very professional, and really nice to deal with.
Vehicle: Mercedes-Benz CLS-Class
Category: Service
Service Date: 12/22/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Trystan D. on 01/09/2018
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Trystan said the customer service skills of the staff were good.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/05/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Syed H. on 01/09/2018
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Syed said the staff has great customer service skills.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Daniel C. on 01/05/2018
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Daniel said the business was always really helpful and quick with their services.
Vehicle: Nissan Sentra
Category: Service
Service Date: 12/29/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Adam K. on 12/26/2017
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Adam said his experience was pleasant.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Edward K. on 12/26/2017
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Edward said the staff gives good service and she never has to take the vehicle back after the repair.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/04/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Denis O. on 12/23/2017
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Denis said the staff took care of him the day he called.
Vehicle: Porsche 911
Category: Service
Service Date: 11/27/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
Cameron C. on 12/22/2017
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Cameron said the facility was great.
Vehicle: Ford Escort
Category: Service
Service Date: 12/16/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Curtis L. on 12/22/2017
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Curtis said the team provides excellent service. They're pleasant people to work with, and they have exceptional prices.
Vehicle: Buick Lucerne
Category: Service
Service Date: 12/18/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Noriko J. on 12/21/2017
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Noriko said she had a good experience dealing with this facility. She was taken care of in a hurry without an appointment.
Vehicle: Nissan Versa
Category: Service
Service Date: 12/05/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Trinh L. on 12/21/2017
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Spoke with Hoa. He said the service was quick and accurate. The staff was nice and helpful. It made him feel comfortable.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie T. on 12/20/2017
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"I have been bringing my cars to Joe since 2000, and he has always taken good car of all of my cars. His personality is the best. He's an awesome gentleman, and an awesome mechanic. "
I like going to Joe, because he gives it to you straight. in 2008, when I purchased my first Cadillac, before I put any money down, or signed any papers, I asked if I could take it to my mechanic to get it looked at first, and they gave me permission to take the car home, over night, and I took it to Joe the next morning and had him look it over. Needless to say, everything that Joe said was wrong with it, the dealership fixed before I purchased it. Another time someone tried to sell me another caddy, and I took it to Joe, and he was straight forward, and was like, No, do not get this car. Too many red flags. Now I have another caddy, and when he checked this one out, he told me, out of all the cars that I've ever brought to him, this one is the best I've ever had. I just love him. He is the best, and most honest mechanic ever. It's been almost 20 years that I have been taking my cars to Joe, and am a satisfied customer, and will continue to support Joe and 1st Rate Auto.
Vehicle: Cadillac CTS
Service Date: 12/19/2017
Review Created: 12/20/2017 08:36 AM
Rachel L. on 12/18/2017
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Rachel said the staff was thorough and helpful. She stated they didn't make her feel unsure or as if she was being cheated. They went above and beyond to fix everything. They had great customer service and they provided quality work. It was great.
Vehicle: Nissan Maxima
Category: Service
Service Date: 12/07/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Jabriel S. on 12/15/2017
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Spoke with Dolores. She said she trusts Ronnie because he is honest and professional. He will advise her whether something needs to be done right away or if it can wait.
Vehicle: Buick Lucerne
Category: Service
Service Date: 12/06/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Reho S. on 12/11/2017
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"Always great customer service "
Always great customer service over the phone and in person. Very reasonable with the prices. I’ve been going to 1st rate auto for over 5 years now and I don’t trust anyone else to work on my car. Keep up the great work. They don’t over charge you b/c you are a woman and they explain things in full details
Vehicle: Acura 3.2TL
Service Date: 11/16/2017
Review Created: 12/11/2017 05:03 AM
Jason R. on 12/01/2017
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Jason said the staff were able to get the service done the same day he took it in.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 11/29/2017
Review Created: 12/01/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. on 11/22/2017
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"Last Minute Save"
Got me in and done on the same day. Excellent service
Vehicle: Honda Accord Sdn
Service Date: 11/20/2017
Review Created: 11/22/2017 06:03 PM
Robert C. on 11/21/2017
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"Best auto shop I've ever visited. Great customer service. Honesty and integrity. "
I'll be a customer for life!
Vehicle: Lexus RX 350
Service Date: 11/18/2017
Review Created: 11/21/2017 10:12 AM
Displaying Review 1 - 20 of 838 in total