Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
The owner then responded to my Google review that I showed up 3 hrs later to drop off my car. I posted the timestamp of my original call, when I left the shop and when I left the Google review - it was all within about an hour total. Incompetent customer service providers and liars to top it off.