Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

500 Reviews

98% Would Recommend
Latest Review about 2 months ago

Reviews


MT
Mark T.
Minnesota
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/29/2018
Spoke with Ed. He said every time he gets parts from this business, they're supposed to allow clean up time, but they fight it, so he has not been ordering from them. His sales rep is the one fighting it and he gives them lip whenever they ask for it, so they would rather not deal with them. The parts are poor quality. They don't get checked before they leave and when they're supposed to be grade A they're not. He would not recommend this business because of the poor customer experience.
This review was collected via phone interview by Customer Research Inc.

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Aaron M.
Saint Paul, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018
Used parts
I called twice and ordered my part at 0900, they said it would take between 2-3 hours and they would call me. I waited and received no call after 3 hours so I called to check progress. They told me it would take another 30-45 minutes. After explaining it would take 45 minutes to get there the guy said no problem. It was not ready on arrival and they said they could give me my money back or I could wait 1 hour!! Customer service is terrible and they treated me like they did not care if they had my business or not. Didn’t even care I spent half the day waiting and driving to AAA!!! Never again!! It appeared like the other customers had a similar experience while I waited!!

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Derek L.
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Tony said the people are awesome and he uses this facility 100 percent.
This review was collected via phone interview by Customer Research Inc.

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Ross J.
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Lou Ann said they are very good. However, they received a part where the cable was cut. AAA Auto Salvage is their primary vendor.
This review was collected via phone interview by Customer Research Inc.

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Steve J.
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Steve said he loves this business. The delivery of the parts is generally fine. However, there was one instance where it took them 8 days to deliver an engine when they are only 4 hours away. He could have driven to go pick up the part in one day himself.
This review was collected via phone interview by Customer Research Inc.

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Mike M.
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018
Spoke with Josh. He said he gets great service and great products from this vendor.
This review was collected via phone interview by Customer Research Inc.

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Mike
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Mike said this business is always respectful and have treated him great. Murphy is great to work with.
This review was collected via phone interview by Customer Research Inc.

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Bud
Minnesota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Bud said he rated his experience a 4 because of the quality of the parts. He rated the parts a 3 because there is no real consistency. It takes time for the repairs. He rated the delivery a 4 because they do a decent job.
This review was collected via phone interview by Customer Research Inc.

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Greg
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Greg said he didn't have any problem with the last order. This business is his primary vendor.
This review was collected via phone interview by Customer Research Inc.

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Mike
Minnesota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Mike said this business has better parts overall.
This review was collected via phone interview by Customer Research Inc.

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Chad
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Chad said there are no issues. This business has always done a good job.
This review was collected via phone interview by Customer Research Inc.

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Greg
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Greg said he had no issues with the business. Everything was good.
This review was collected via phone interview by Customer Research Inc.

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Chuck
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Chuck said he has never had a problem with them. He rarely sees his sales representative. This business is his primary vendor.
This review was collected via phone interview by Customer Research Inc.

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Oleg
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Oleg said they always have the part he needs.
This review was collected via phone interview by Customer Research Inc.

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Bill
Minnesota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Bill said the used parts were never perfect. He said the parts were damaged parts.
This review was collected via phone interview by Customer Research Inc.

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Kevin
Minnesota
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017
Kevin said the parts are not always conditioned properly. Sometimes they arrive damaged. He is less likely to recommend them because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

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Peter
Minnesota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Peter said they have a really good relationship with this business. They have received the wrong parts a couple of times.
This review was collected via phone interview by Customer Research Inc.

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Kidus
Minnesota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Kidus said his salesman is a good person.
This review was collected via phone interview by Customer Research Inc.

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Bob
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Bob said he was satisfied.
This review was collected via phone interview by Customer Research Inc.

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Steve
Minnesota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Steve said there are no issues. They're quick to respond and they have good prices. They have fast delivery. Sometimes, the deliveries are late by one day, which is minor.
This review was collected via phone interview by Customer Research Inc.