Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

607 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


JJ
Jawara J.
Douglasville, GA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Jawara said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

SG
Sterling G.
Douglasville, GA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Sterling said they were not done on time and he missed a little bit of work. He said they were quick and he was fine with the delay.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Douglasville, GA
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Michael said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/16/2018

Thank you Michael for choosing Accelerate Automotive!


MS
Mike S.
Georgia
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mike said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Mike for choosing Accelerate Automotive for all your car care needs.


YC
Yuseff C.
Georgia
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Yuseff said the employees were very honest. They were very accommodating. They were easy to talk to.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Yuseff for choosing Accelerate Automotive for all your car care needs!


TC
Tyfani C.
Douglasville, GA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Tyfani said Stanford and Samoa were both helpful.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Tyfani for choosing Accelerate Automotive!


JP
Janety P.
Douglasville, GA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Janety said the business does a good job. They take care of their customers. The work that was completed was more than she expected, however the prices are good and so is the customer service.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Janety for choosing Accelerate Automotive for all your car care needs!


AL
Anitra L.
Douglasville, GA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Anitra said the staff are friendly.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Anitra for choosing Accelerate Automotive!


RK
Richard K.
Georgia
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Richard said, the service was excellent.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Richard for choosing Accelerate Automotive!


VJ
Victor J.
Georgia
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Victor said it was quick service and a fair price.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Victor for choosing Accelerate Automotive for all your car care needs.


MM
Mary M.
Douglasville, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Mary said the staff members has great customer service skills.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 08/14/2018

Thank you Mary for choosing Accelerate Automotive.


EG
Ernest G.
Douglasville, GA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Ernest said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/27/2018

Thank you Ernest for choosing Accelerate Automotive!


DM
Dr. Shirley M.
Douglasville, GA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/24/2018
Dishonet Practice at Accelerate Automotive
I visited Accelerate Automotive in Douglasville to have their mechanic complete a diagnosis of my AC unit because my blower had unexpectantly quit soon after I had bought a new blower motor and compressor. After their assessment, I was told that they were able to get the AC back on, but the blower motor resistor and the connecting wires needed replacing. I questioned the manager as to how long will the AC work before replacing the blower resistor, he surprisingly responded that the AC wasn’t working at all after they put the parts back on the car. Still, I ordered the parts. This response caused me to question their diagnosis, so I got a 2nd diagnosis. To my surprise, I was told that the old blower resistor was removed, leaving only the space where it was to sit. Being a minority female, I trusted Accelerate Automotive to conduct a fair and true diagnosis, and replace the old part back on my car. Taking the part of my car without informing me was unfair. This business behavior was dishonest.
Simone from Accelerate Automotive responded on 07/27/2018

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Being a multi racial female I understand how hard it is to find an honest business. That is why I make sure your happiness is our number one priority. From my understanding your blower motor resistor was melted and was removed without causing any damage to the vehicle. The resistor was scheduled to be replace that next day. It is also my understanding that you were not charged for a diagnostic. Again on behalf of Accelerate Automotive I would like to apologize for any mistreatment you felt you have endured while your vehicle was here. I make it my goal to ensure that every woman who enters this shop feel comfortable and at home.


DK
Dod K.
Douglasville, GA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Great service
My alternator went out on a Tuesday, Accelerate Automotive came to my house on Wednesday morning and towed my vehicle to their shop. By the end of the day they had a new alternator
installed and ready to go. Sanford and his team were fantastic, very appreciative of their effort to take care of me in one day. Great service and very competitive pricing, I will use them for all
my future service and repairs.

D. King
Simone from Accelerate Automotive responded on 07/25/2018

We are incredibly grateful that you took the time out to leave us this review. We try our best to treat every customer like family. Thank you Dod for choosing Accelerate Automotive!


TT
Terrance T.
Douglasville, GA
INFINITI QX80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Terrance said this business was quick and able to answer his questions.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/25/2018

Thank you Terrance for choosing Accelerate Automotive for your car care needs.


BH
Brittany H.
Douglasville, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Brittany said the business provided great customer service and were informative.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/25/2018

Thank you Brittany for choosing Accelerate Automotive for your car care needs.


CG
Casey G.
Georgia
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Casey said the staff is nice and courteous and the service was fast and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/19/2018

Thank you Casey  for choosing Accelerate Automotive for all your car care needs!


PE
Prince E.
Douglasville, GA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Prince said he trusts the business and they treat their customers really well.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/19/2018

Thank you Prince for choosing Accelerate Automotive for all your car care needs!


DH
Deke H.
Temple, GA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Deke said the service and everything was good. The staff have always been honest.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/19/2018

Thank you Deke for choosing Accelerate Automotive for all your car care needs!


RG
Richard G.
Douglasville, GA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Richard said the technicians are dependable and he can trust them not to cheat him.
This review was collected via phone interview by Customer Research Inc.
Simone from Accelerate Automotive responded on 07/19/2018

Thank you Richard for choosing Accelerate Automotive for all your car care needs!