Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

148 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 6 days ago

Reviews


SR
Sherri R.
Kokomo, IN
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Friendly and professional
It was easy to make my appointment online and they got back with me in a timely manner to confirm.
I was greeted with a smile and when I picked up my car I was thanked more than once.
I will be back, Thanks Ace Automotive

AL
Art L.
Kokomo, IN
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Very reliable!
Ace Automotive is a very reliable and trustworthy place to get your vehicle worked on. They are always honest and up front about what the problem is and have an estimate for you quickly. Once repairs are approved, they are done quickly and efficiently. I highly recommend them!!

NH
Noah H.
Kokomo, IN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Honest people
Honest workers

MT
Michael T.
Russiaville, IN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Michael said the business does good work.
This review was collected via phone interview by Customer Research Inc.

CM
Carey M.
Kokomo, IN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Great Job
Dropped off vehicle and Brian kept me updated during the day. They found and repaired problems quickly. Price was very reasonable. Great place to have your vehicles serviced.

AR
Abram R.
Windfall, IN
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Abram said the quality of service and the communication was good. He also stated the business was trustworthy.
This review was collected via phone interview by Customer Research Inc.

JT
Jonathon T.
Sharpsville, IN
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Spoke with Patricia. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SS
Sheila S.
Kokomo, IN
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Spoke with James. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

SB
Sylvia B.
Kokomo, IN
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Sylvia said she is very happy that they have Brian to take care of their vehicles and she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Kokomo, IN
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Gary said they do a great job. The owner went out of his way and gave him his vehicle so Gary could go elsewhere and take care of some business. He was very thankful for his help.
This review was collected via phone interview by Customer Research Inc.

ER
Eric R.
Kokomo, IN
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Great place and service
Best price anywhere and they know what they are doing. Only fix wha this wrong and they do the service very fast. Awesome place!

MK
Max K.
Young America, IN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Max said his vehicle was taken in on time. The employees let him know what they completed.
This review was collected via phone interview by Customer Research Inc.

SP
Shirley P.
Indiana
Mitsubishi Lancer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/01/2018 Category: Service
Spoke with Christy. She said at this point the business hasn't done anything to resolve her dissatisfaction. She was give one price and toward the end the price went up $800 more.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/01/2018 Category: Service
Shirley said she brought the vehicle in because the tie rod was going out, but when she picked it up, there was something else totally different wrong with it. They did not tell her beforehand, therefore, it became expensive. She stated she just wished she had known, beforehand.
This review was collected via phone interview by Customer Research Inc.
Brian M., Owner from Ace Automotive Service Inc. responded on 10/04/2018

Shirley thanks for the response. We did let you know what you needed as soon as it was towed in for us to look at. You are the one that came in and priced replacing a tie rod which was not at all what you needed. I don't know who told you you needed a tie rod. Sorry about the confusion.

Brian Mast
Owner
765-454-0689

TW
Ted W.
Niles, MI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Ted said everything was fine.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Kokomo, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Spoke with Jacob's wife. She said they had an appointment at 9am and the staff started on the vehicle as soon as they got there, they were very satisfied.
This review was collected via phone interview by Customer Research Inc.

CM
Carolyn M.
Kokomo, IN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Excellent service. Trust worthy employer and employees.
I know Brian and his family very well. We attend the same Church. I trust their judgment on my car. Excellent employees. Only place I will bring my car. Thank you all for your excellent service. Keep up the good work!!

JD
Joyce D.
Amboy, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Routine
Very efficient and know what they are doing. Timely service.

EH
Ed H.
Kokomo, IN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Speedy, polite, courteous,
Got my vehicle in quickly. Friendly. Listened carefully to my explanation of the problem. Gave me an approximate quote on the work. Called quickly with an exact quote. Completed the job in a very timely manner.

WW
Willodean W.
Kokomo, IN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Willodean said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MY
Monty Y.
Kokomo, IN
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Monty said that he liked the service, the prices and his experience.
This review was collected via phone interview by Customer Research Inc.

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