Reviews
SR
Sherri R.
Kokomo, IN
Dodge Charger
Verified Customer
Friendly and professional
It was easy to make my appointment online and they got back with me in a timely manner to confirm.
I was greeted with a smile and when I picked up my car I was thanked more than once.
I will be back, Thanks Ace Automotive
I was greeted with a smile and when I picked up my car I was thanked more than once.
I will be back, Thanks Ace Automotive
Recommended
AL
Art L.
Kokomo, IN
Buick Century
Verified Customer
Very reliable!
Ace Automotive is a very reliable and trustworthy place to get your vehicle worked on. They are always honest and up front about what the problem is and have an estimate for you quickly. Once repairs are approved, they are done quickly and efficiently. I highly recommend them!!
Recommended
NH
Noah H.
Kokomo, IN
Buick LeSabre
Verified Customer
Honest people
Honest workers
MT
Michael T.
Russiaville, IN
Dodge Grand Caravan
Verified Customer
Michael said the business does good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Carey M.
Kokomo, IN
Pontiac Grand Prix
Verified Customer
Great Job
Dropped off vehicle and Brian kept me updated during the day. They found and repaired problems quickly. Price was very reasonable. Great place to have your vehicles serviced.
Recommended
AR
Abram R.
Windfall, IN
Chevrolet Astro Cargo Van
Verified Customer
Abram said the quality of service and the communication was good. He also stated the business was trustworthy.
Recommended
This review was collected via phone interview by Customer Research Inc.
JT
Jonathon T.
Sharpsville, IN
Buick Century
Verified Customer
Spoke with Patricia. She said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Sheila S.
Kokomo, IN
Honda Civic Sdn
Verified Customer
Spoke with James. He said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Sylvia B.
Kokomo, IN
Chrysler 300M
Verified Customer
Sylvia said she is very happy that they have Brian to take care of their vehicles and she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
GS
Gary S.
Kokomo, IN
GMC Sonoma
Verified Customer
Gary said they do a great job. The owner went out of his way and gave him his vehicle so Gary could go elsewhere and take care of some business. He was very thankful for his help.
Recommended
This review was collected via phone interview by Customer Research Inc.
ER
Eric R.
Kokomo, IN
Honda Accord Sdn
Verified Customer
Great place and service
Best price anywhere and they know what they are doing. Only fix wha this wrong and they do the service very fast. Awesome place!
Recommended
MK
Max K.
Young America, IN
Ford Edge
Verified Customer
Max said his vehicle was taken in on time. The employees let him know what they completed.
Recommended
This review was collected via phone interview by Customer Research Inc.
SP
Shirley P.
Indiana
Mitsubishi Lancer
Verified Customer
ReScore Review™
Spoke with Christy. She said at this point the business hasn't done anything to resolve her dissatisfaction. She was give one price and toward the end the price went up $800 more.
This review was collected via phone interview by Customer Research Inc.
Original Review
Shirley said she brought the vehicle in because the tie rod was going out, but when she picked it up, there was something else totally different wrong with it. They did not tell her beforehand, therefore, it became expensive. She stated she just wished she had known, beforehand.
This review was collected via phone interview by Customer Research Inc.
Brian M., Owner from Ace Automotive Service Inc. responded on 10/04/2018
Shirley thanks for the response. We did let you know what you needed as soon as it was towed in for us to look at. You are the one that came in and priced replacing a tie rod which was not at all what you needed. I don't know who told you you needed a tie rod. Sorry about the confusion.
Brian MastOwner
765-454-0689
TW
Ted W.
Niles, MI
Buick LaCrosse
Verified Customer
Ted said everything was fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Jacob G.
Kokomo, IN
Buick LaCrosse
Verified Customer
Spoke with Jacob's wife. She said they had an appointment at 9am and the staff started on the vehicle as soon as they got there, they were very satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Carolyn M.
Kokomo, IN
Ford Taurus
Verified Customer
Excellent service. Trust worthy employer and employees.
I know Brian and his family very well. We attend the same Church. I trust their judgment on my car. Excellent employees. Only place I will bring my car. Thank you all for your excellent service. Keep up the good work!!
Recommended
JD
Joyce D.
Amboy, IN
Buick LaCrosse
Verified Customer
Routine
Very efficient and know what they are doing. Timely service.
Recommended
EH
Ed H.
Kokomo, IN
Chevrolet Impala
Verified Customer
Speedy, polite, courteous,
Got my vehicle in quickly. Friendly. Listened carefully to my explanation of the problem. Gave me an approximate quote on the work. Called quickly with an exact quote. Completed the job in a very timely manner.
Recommended
WW
Willodean W.
Kokomo, IN
Verified Customer
Willodean said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
MY
Monty Y.
Kokomo, IN
Chrysler 300
Verified Customer
Monty said that he liked the service, the prices and his experience.
Recommended
This review was collected via phone interview by Customer Research Inc.