Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

444 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
99% Would Recommend
81% Business Response
Latest Review 5 days ago

Reviews


RG
Ramiro G.
Laredo, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Ramiro said the staff did a real nice job and he was happy with this facility. The owner spoke to him and was straight and honest with him and down to the point and was very polite. He had excellent service.
This review was collected via phone interview by Customer Research Inc.

TS
TEODORO S.
Laredo, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great service again!
I have been taking my car for service and this was my first time I took my wife truck. I was so surprised that they could look at it and be able to replace the part quickly!

JG
JOSE G.
Laredo, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
They do great job on their work they do a great job on the work they perform
good customer service reasonable price do good job onward videos

RT
Ricardo T.
Laredo, TX
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Ricardo said the staff did a good job and explained everything that needed to be done.
This review was collected via phone interview by Customer Research Inc.

PC
Patricia C.
Laredo, TX
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Patricia said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LG
Luis G.
Laredo, TX
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Luis said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
Jose G.
Laredo, TX
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Jose said the staff provided awesome customer service. They do good work, but the parking lot is small and would be better if they had a designated area for customer parking.
This review was collected via phone interview by Customer Research Inc.

CM
Chema M.
Laredo, TX
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Spoke with Jose. He said the employees did a very, very good job.
This review was collected via phone interview by Customer Research Inc.

SV
SIMON V.
Laredo, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Great service
You can always count on a fair price, and the employees are always very friendly and knowledgable .

RT
ROBERTO T.
Laredo, TX
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
awesome....geat team
they are honest and to the point with no bulls... the price is spot on great they will solve and problems.....the atmosphere is unbelievable....trust worthy...thanks

GR
Gilberto R.
Encinal, TX
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Gilberto said the service was great.
This review was collected via phone interview by Customer Research Inc.

LH
Leroy H.
Laredo, TX
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Leroy said they were very helpful from the start until they handed him back his keys.
This review was collected via phone interview by Customer Research Inc.

MR
Marbk R.
San Antonio, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Marbk said, this business is professional and courteous.
This review was collected via phone interview by Customer Research Inc.

LM
Luis M.
Laredo, TX
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Luis said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RG
RAMIRO G.
Laredo, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Good honest service. Finally!
Ace mechanics set my estimates with different choices/pricing based on new and after-market parts, giving me informed decisions with their honest experiences/recommendations. I liked that. Went with the after-market one and the job was still up to standards. I felt I made the best decision for my vehicle.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/18/2018

Thanks a lot for choosing our service. Our staff will provide you the best customer service you only deserve. Your satisfaction is our number one concern and we promise to stay reliable. Look forward to working with you again soon.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

JG
James G.
Laredo, TX
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with Janet. She said this facility provides good service.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/18/2018

Thank you. We sincerely appreciate your business. Look forward to working with you again soon!

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

MC
MAYLA C.
Laredo, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
The Service and personnel
They know what they are doing . I have never been disappointed with their service they do a great job and their prices are reasonable.
The personnel is warm and caring and have always taken time answering my questions . I am very happy with the outcome and will continue
taking my vehicles to them.
Thank You
Mayla V Campos

JG
Josef G.
Laredo, TX
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Yvette. She said this is not the first time they've gone. The service is very good and guaranteed. They are happy with the service.
This review was collected via phone interview by Customer Research Inc.

JL
JOE L.
Laredo, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Great service
Staff has great customer service. Work always completed in a timely basis. Management always offers explanation of repairs which need to be done. Prices affordable.

RG
Raymundo G.
Laredo, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Raymundo's wife. She said that the business is excellent. Chewy has get customer service skills.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/13/2018

Thanks a lot for choosing our service. Our staff will provide you the best customer service you only deserve. Please call us anytime with any questions or concerns. Look forward to working with you again soon!

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232