Acura Of Pembroke Pines' Reviews

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(7 Reviews)

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Carlo N.

Fort Lauderdale, FL

07/06/2021

Stay Away

Stay away from this dealership! Worst I have ever seen! I test drove a car I liked and we worked out the numbers and made me a good deal! To the point where I thought about buying it after the lease. The next day when it was ready to be picked up, I Started to realize some things were different so I read through the manual and I have a list of questions for my sales guy Anthony. Well I tried calling Anthony for a good 4 weeks and no he would not get back to me. Then I realized that no one has told me to come in to get my new tag and it was about to expire. Then I called his manager Gino in the middle and he said yeah I am here come in and let’s see what we can do. Well, I got there and they had a hard time setting me up with someone who knew about the car. He then set me up with a young kid who said to me oh you don’t have those features bc this is the base model. Which makes sense, it’s NOT the same car! This is not what we agreed on! we agreed on the car I drove which was the technology package, which Anthony failed to tell me. So Anthony decided to switch the car to a base model without me knowing, makes sense why he is avoiding me like the plague! Well when I talk to Gino he said let’s talk to Larry the GM and they told me it’s going to be 70 or 80 dollars more a month and I said I don’t think so. They said there is nothing they can do, well I said I am going to talk to my wife and we will talk about what actions to take from here. Well when I called him Gino said to me do whatever you have to do and HUNG up on me! That’s how they treat their customers! Avoid this place at all costs!!!

Not Recommended

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