Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

3985 Reviews

ReScore Reviews™ (212)

ReScore
Overall Rating 4.1839594/5Overall Rating 4.1839594/5Overall Rating 4.1839594/5Overall Rating 4.1839594/5rating 4.1839594
Original
Overall Rating 2.33173/5Overall Rating 2.33173/5rating 2.33173rating 2.33173rating 2.33173
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LF
L F.
Freeport, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2018
Service wait time /dishonest
The service wait time for an oil change horrible
I had a 9:45am appt and I did not leave until 12pm.
Also I had change in my car that was taken out of the car. I switched dealerships to hopefully get better service, that was an epic fail.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/18/2018

Thank you so much for your feedback and for being apart of the advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


MC
Monica C.
Plainview, NY
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2018 Category: Service
Everything about their amenities under the surface is subpar.
Uncomfortable run down waiting room. Their servicing hours arent the best i had to make my appointment a week in advance for oil change and tire rotation. The car wash included with servicing is exterior only and misses most everything. Lastly i struggled for hours to get servicing included in my lease contract as was offered by toyota, which they agreed to finally, only to discover in fine print its for two years not three, doesnt cover anything but oil change, and everyone gets 3 or 4 oil changes done for free at the dealership. My model vehicle had to be devoid of most amenities as well. Buyer beware as they say, its my fault for being swindled. Wife and I went Toyota of Westbury for her car and everything i wanted with Hyundai is included for less, plus blind spot detection etc, they even installed a basic remote start. I will not be dealing with Hyundai in the future.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/11/2018

Thank you so much for your feedback and for being apart of the advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


CM
carole m.
Massapequa, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
i make an appointment and it is kept on time.
the employees are friendly and competent and the service prices are reasonable.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/06/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


RB
Rosalie B.
Massapequa Park, NY
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Excellent Service
I am always happy to bring my car to Hyundai for service. The technicians are excellent. They are very knowledgeable. I have been bringing my car here for service since I bought it. I have always been very happy with the care and quality of service. I highly recommend the service department.
Beverly S. from Advantage Hyundai of Hicksville responded on 07/24/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


DB
Daniel B.
Plainview, NY
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Excellent service
This dealership is number one!!!
Beverly S. from Advantage Hyundai of Hicksville responded on 07/22/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


Verified Customer
Westbury, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service
Everyone at the dealership was friendly and willing to help. They did an oil change, tire rotation and washed my car in a timely manner. Will be returning for future services !
Beverly S. from Advantage Hyundai of Hicksville responded on 07/17/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


GG
Garry G.
North Massapequa, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Quality service
5years still doing a great job
Beverly S. from Advantage Hyundai of Hicksville responded on 07/14/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


TD
Timothy D.
Lindenhurst, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Express oil change
In and out in 45 minutes
Beverly S. from Advantage Hyundai of Hicksville responded on 07/05/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


JC
Jeffrey C.
Bethpage, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Disappointed news
When I bought my Hyundai last December I was told I get free oil changes for two years. No number limit was ever told to me. This past Saturday I was advised that I had only two more oil changes left. I have had the car for only 6 months. Not happy with that news!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/26/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


NP
Nirav P.
Farmingdale, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
great service as usual
scott was great!!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


MG
Michael G.
East Meadow, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Service
Service visit was okay I failed to realize I could have been dropped off home & picked up when service was completed so I would not have waited around the shop the entire time.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Way too long
Very long wait for oil change & tire rotation you need more help
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you for the input and being part of the Advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


Verified Customer
Hewlett, NY
2012 Hyundai Elantra To
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Forgotten in the waiting room
Brought my car in for a service that the service writer stated would only take one to one and a half hours. Waited over 3 hours without any communication stating it would take longer than originally stated. As soon as I let someone know I couldn't sit any longer I was told that the car was ready , and where had I gone as they were trying to find me . I had been forgotten and the writer was only interested in covering for himself
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you for the input and being part of the Advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


JC
Joseph C.
East Meadow, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Great!
What can you say after Great!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


JP
Joseph P.
Levitown, NY
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Great Service
Very accommodating staff. Very satisfied every time I go.
Beverly S. from Advantage Hyundai of Hicksville responded on 06/24/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


JP
Jeffrey P.
Syosset, NY
2009 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2018 Category: Service
Inspection
Service was fine
Beverly S. from Advantage Hyundai of Hicksville responded on 06/24/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


CS
Carmen S.
Wantagh, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Inspection Apointment
Great service. No one tried to sell you any unwanted services. I needed a NYS inspection, made the appointment, waited for my car and was out in an hour.
Beverly S. from Advantage Hyundai of Hicksville responded on 06/24/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day?


MG
Mitchel G.
Farmingdale, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
THE PEOPLE THAT WORK THERE
NEVER HAD A BETTER EXPERIENCE IN ANY DEALER
Beverly S. from Advantage Hyundai of Hicksville responded on 06/23/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


DB
Diane B.
Mineola, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great service!
Wonderful service department!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/23/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


AD
Augustus D.
Hicksville, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Personel
The employee that handled the car service needs was very good and personal.
Beverly S. from Advantage Hyundai of Hicksville responded on 06/23/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


CM
Christine M.
Syosset, NY
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
My 2014 Sonata
The advisor explained clearly what was to be done as well as making recommendations.
Car was ready on time.
Beverly S. from Advantage Hyundai of Hicksville responded on 06/22/2018

Thank you for the input and being part of the Advantage family. Have a great day!!