Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

3993 Reviews

ReScore Reviews™ (228)

ReScore
Overall Rating 4.1710514/5Overall Rating 4.1710514/5Overall Rating 4.1710514/5Overall Rating 4.1710514/5rating 4.1710514
Original
Overall Rating 2.34802/5Overall Rating 2.34802/5rating 2.34802rating 2.34802rating 2.34802
93% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews


Verified Customer
North Massapequa, NY
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
HYUNDAI SERVICE
OUTSTANDING START TO FINISH
Beverly S. from Advantage Hyundai of Hicksville responded on 10/08/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


Verified Customer
Wantagh, NY
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Great service
Great service all around.
Beverly S. from Advantage Hyundai of Hicksville responded on 09/25/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


Verified Customer
Sound Beach, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
service department
The best and most honest service around treated me excellent start to finish would definitley come back. thank you
Beverly S. from Advantage Hyundai of Hicksville responded on 09/20/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


JM
James M.
Levittown, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
ALL STAFF ARE VERY FRIENDLY AND CURTIOUS
OVERALL VERY SATISFIED
Beverly S. from Advantage Hyundai of Hicksville responded on 09/17/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


Verified Customer
Plainview, NY
2006 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Service
Re-rating
Bev finally reached me via phone and she asked me to give the service center another chance. The orig rating was for the wait time, not on the service adviser, so here is the modified rating. I appreciate her for trying so hard to reach out despite a phone tag.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2018 Category: Service
Ridiculous wait times
2 hours for a scheduled oil change? I don't care about excuses made by the adviser about how busy the service center is because nothing could be simpler than an oil change.
Beverly S. from Advantage Hyundai of Hicksville responded on 09/09/2018

Thank you so much for your feedback and for being apart of the advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


LC
Lynn C.
Westbury, NY
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
EXCELLENT SERVICE
EXCELLENT SERVICE
Beverly S. from Advantage Hyundai of Hicksville responded on 09/07/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


Verified Customer
Hicksville, NY
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
HYUNDAI SERVICE
excellent
Beverly S. from Advantage Hyundai of Hicksville responded on 09/06/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


RH
Robert H.
Glen Head, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
All good.
Service is friendly, efficient and does not make any reason to not give it less than 5 stars.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/27/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


Verified Customer
Bethpage, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Quick service!
Thanks for your kind considerations in working with us around schedules to have our car serviced. We really appreciate the friendly, professional and prompt service!
Beverly S. from Advantage Hyundai of Hicksville responded on 08/25/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day! 


MC
Monica C.
Plainview, NY
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2018 Category: Service
Everything about their amenities under the surface is subpar.
Uncomfortable run down waiting room. Their servicing hours arent the best i had to make my appointment a week in advance for oil change and tire rotation. The car wash included with servicing is exterior only and misses most everything. Lastly i struggled for hours to get servicing included in my lease contract as was offered by toyota, which they agreed to finally, only to discover in fine print its for two years not three, doesnt cover anything but oil change, and everyone gets 3 or 4 oil changes done for free at the dealership. My model vehicle had to be devoid of most amenities as well. Buyer beware as they say, its my fault for being swindled. Wife and I went Toyota of Westbury for her car and everything i wanted with Hyundai is included for less, plus blind spot detection etc, they even installed a basic remote start. I will not be dealing with Hyundai in the future.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/11/2018

Thank you so much for your feedback and for being apart of the advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


CM
carole m.
Massapequa, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
i make an appointment and it is kept on time.
the employees are friendly and competent and the service prices are reasonable.
Beverly S. from Advantage Hyundai of Hicksville responded on 08/06/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


RB
Rosalie B.
Massapequa Park, NY
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Excellent Service
I am always happy to bring my car to Hyundai for service. The technicians are excellent. They are very knowledgeable. I have been bringing my car here for service since I bought it. I have always been very happy with the care and quality of service. I highly recommend the service department.
Beverly S. from Advantage Hyundai of Hicksville responded on 07/24/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


DB
Daniel B.
Plainview, NY
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Excellent service
This dealership is number one!!!
Beverly S. from Advantage Hyundai of Hicksville responded on 07/22/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


Verified Customer
Westbury, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service
Everyone at the dealership was friendly and willing to help. They did an oil change, tire rotation and washed my car in a timely manner. Will be returning for future services !
Beverly S. from Advantage Hyundai of Hicksville responded on 07/17/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


GG
Garry G.
North Massapequa, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Quality service
5years still doing a great job
Beverly S. from Advantage Hyundai of Hicksville responded on 07/14/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


TD
Timothy D.
Lindenhurst, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Express oil change
In and out in 45 minutes
Beverly S. from Advantage Hyundai of Hicksville responded on 07/05/2018

Thank you for the input and being part of the Advantage family. Have a great day!!


JC
Jeffrey C.
Bethpage, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Disappointed news
When I bought my Hyundai last December I was told I get free oil changes for two years. No number limit was ever told to me. This past Saturday I was advised that I had only two more oil changes left. I have had the car for only 6 months. Not happy with that news!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/26/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


NP
Nirav P.
Farmingdale, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
great service as usual
scott was great!!
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you so much for your feedback and for being apart of the advantage family. Have a great day!


MG
Michael G.
East Meadow, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Service
Service visit was okay I failed to realize I could have been dropped off home & picked up when service was completed so I would not have waited around the shop the entire time.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Way too long
Very long wait for oil change & tire rotation you need more help
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you for the input and being part of the Advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!


Verified Customer
Hewlett, NY
2012 Hyundai Elantra To
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Forgotten in the waiting room
Brought my car in for a service that the service writer stated would only take one to one and a half hours. Waited over 3 hours without any communication stating it would take longer than originally stated. As soon as I let someone know I couldn't sit any longer I was told that the car was ready , and where had I gone as they were trying to find me . I had been forgotten and the writer was only interested in covering for himself
Beverly S. from Advantage Hyundai of Hicksville responded on 06/25/2018

Thank you for the input and being part of the Advantage family. Beverly our customer care representative will be contacting you to discuss your visit. Have a great day!