The worst customer service I have ever experienced.
I went to AER a long time ago when they were behind Costco and had the best experience with them, they WERE super friendly and honest. I haven’t needed car repairs in years but always recommended them to everyone of my family and friends for years.
My husband recently needed his truck fixed and we took it there, they fixed it but the customer service is the worst I have ever experienced.
We dropped it off and don’t hear back for days I finally called and no one answered I left 3 voicemails over the course of 4 hours while they were open and finally got a call back immediately after I said I was going to stop by and check on the truck..this went on again when we tried finding out when we can pick up the truck. Then they told us they would order a key fab for us and give us a call when it came in. I waited a MONTH. Tried calling and same thing, no one answers, no one calls back, I left voicemails. Finally the lady called back told me she would check on it and call me again...surprise she didn’t. I called the next day and left a voicemail in the morning..they are closed now and not surprisingly I received no call back. Horrible way to run a business apparently they don’t need anymore because I will never recommend this place to anyone again.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
My husband recently needed his truck fixed and we took it there, they fixed it but the customer service is the worst I have ever experienced.
We dropped it off and don’t hear back for days I finally called and no one answered I left 3 voicemails over the course of 4 hours while they were open and finally got a call back immediately after I said I was going to stop by and check on the truck..this went on again when we tried finding out when we can pick up the truck. Then they told us they would order a key fab for us and give us a call when it came in. I waited a MONTH. Tried calling and same thing, no one answers, no one calls back, I left voicemails. Finally the lady called back told me she would check on it and call me again...surprise she didn’t. I called the next day and left a voicemail in the morning..they are closed now and not surprisingly I received no call back. Horrible way to run a business apparently they don’t need anymore because I will never recommend this place to anyone again.