ReScore Reviews™ (10)
Juanita, the vehicle was towed in because the brake peddle was going to the floor and the vehicle could not be driven. The brakes had gotten so bad the caliper came apart and the fluid came out. The car was unsafe and could not be test driven until we made repairs. In almost every case, to find a wheel bearing noise, the car must be driven. We did ask you to replace the wheel bearing with the repairs we were doing to complete the job once we were able to test drive it. I am sorry we couldn't tell you about the wheel bearing on the initial evaluation but it was just not humanly possible.
Sorry Lawrence we didn't help you solve the problem. Our goal is to solve every problem that comes in the shop. Occasional we run into what's called an intermittent problem, one that comes and goes. Those are very annoying and difficult to catch at times.
Our policy is to confirm the complaint first, if we can not then we consider it a intermittent problem. We then scan the data and look for clues and match the symptoms with what we see in the data. If we still do not see a problem, the repair is turned over to me. I take it on an extended test drive, sometimes up to an hour. If I get it to act up, I turn it back to the other master tech and we work together on the diagnostic.
If I can not get it to act up, we always make a request to the customer, to bring it back when it is acting up again. We tell the customer the follow up free and no appointment necessary. We had well over an hour in the diagnostics and extended driving of your vehicle.
Our fee was $78.00 and we gave you this information: here are the techs notes: " No mil on , one code in the history codes , U1000 PCM state of health this is a communication code , cant read all the modules , do have one code in the DSM , U1160 no communication with the DSM , all are history codes , the car is not acting up , need the car to act up.
All we asked for was a little cooperation and patience. I am sure we could have helped you if you had brought it back when it was acting up.