Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

892 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 2.499998/5Overall Rating 2.499998/5rating 2.499998rating 2.499998rating 2.499998
95% Would Recommend
Latest Review 10 days ago

Reviews


DH
Dustin H.
Akron, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Great Service!
I have a 2010 Jeep Wrangler, and over the past year I have had a new alternator , new starter, new head gaskets, spark plugs etc. replaced on my Jeep. The first two jobs they were able to do while I waited which was great. The last job took a while because it was over the holidays and it was a much bigger job. I am extremely pleased with the quality of work and attention to detail that the Akron Auto Clinic provides. My Jeep runs like a new vehicle. I would absolutely recommend this garage to anyone that needs work done on their vehicle. Thank you to the master service technician and John at the front desk for being patient with all my phone calls to check on my Jeep while you guys had it. Great work and service!

DB
Damenyon B.
Akron, OH
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Damenyon said the employees were very helpful. They were understanding. They worked with her during her service visit.
This review was collected via phone interview by Customer Research Inc.

RS
Reddy S.
Kent, OH
Mazda 626
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Reddy said that the work was good at the facility but it took a very long time to complete.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
Akron, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Justin said the staff was awesome, and they provided fair pricing.
This review was collected via phone interview by Customer Research Inc.

MR
Monica R.
Akron, OH
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Monica said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JK
Josh K.
Garrettsville, OH
Buick Lucerne
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2018 Category: Service
Josh said they a were a day late having his vehicle ready. When he went to pick up his vehicle the next morning, they still did not have it ready which caused him to get in trouble with his job for being late.
This review was collected via phone interview by Customer Research Inc.
fred f. from Akron Auto Clinic responded on 01/17/2019

Please accept my apologies. We work very hard to have every car completed on time. We also have 12 loaner cars and free shuttle to prevent anyone being inconvenienced or getting in trouble at work. Please reconsider this evaluation and give us another chance to make it right. 


MJ
Moses J.
Akron, OH
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Moses said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
Durrell D.
Akron, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Durell said this business was able to tell him what was wrong with his vehicle. The issue was the wheel bearings. He is glad he got it there and they were able to find out why his vehicle was making noise. He added to keep up the good work and thanks them for helping him out. He appreciates that.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Akron, OH
Subaru Forester
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2018 Category: Service
Brandon said he dropped his vehicle off to this business and they told him they would take about 30 minutes. At the 4 hour mark he called them and they said the diagnostic machine was not working. He understood that was out of their control but what was in their control was to notify him about that issue. He was expecting his vehicle about an hour and ended up picking up his vehicle the next morning.
This review was collected via phone interview by Customer Research Inc.

MD
Maurice D.
Akron, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Trusted
They can be trusted to fix your auto. They fixed my car for years. Great service.

JB
Johnny B.
Akron, OH
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Johnny said he has no complaints with the business's service.
This review was collected via phone interview by Customer Research Inc.

MD
Maurice D.
Akron, OH
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Maurice said he is confident with this business that they will do a good job and on time. This staff is reliable, and all of his family goes there.
This review was collected via phone interview by Customer Research Inc.

JB
Jack B.
Chardon, OH
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Jack said the staff provided quick service and offered good prices.
This review was collected via phone interview by Customer Research Inc.

TW
Tiona W.
Akron, OH
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Tiona said the service was good and fast at this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Akron, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great service
Efficient. Fast courteous

Verified Customer
Akron, OH
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Fast Reliable Service
Great

IB
Island B.
Akron, OH
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
They give you a loaner car while yours gets fixed !
Love love love it employees are awesome car is in the best condition it could be in thanks so much again and I will be back! Definitely top on my recommendations for car shops.

RS
Rana S.
Akron, OH
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Spoke with Mohammed. He said the overall performance the business provided was good.
This review was collected via phone interview by Customer Research Inc.

MC
Marguerite C.
Cuyahoga Falls, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
BEST AUTO REPAIR PLACE IN ALL OF SUMMIT COUNTY!
Fred and his staff are honest, polite, knowledgeable and take the time to explain what is happening, how they can fix it-what can wait and what is an immediate concern. Not only did they fix the car perfectly-they washed inside and out. I felt like I had a brand new car!!! What a blessing!!! Go there- you will be amazed!

JR
Jessica R.
Wickliffe, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2018
Quality Service but overpriced labor...
It has never taken me 3 hours to install one pair of struts. Felt labor should have been reduced. Otherwise good service, and the loaner car / shuttle service is a nice touch...