Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

521 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


TS
Tara S.
Ketchikan, AK
Volkswagen Jetta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Tara said the facility offered a special to pick up and drop off the vehicle. She was told it would have to wait a couple of days for the special. She had to make other arrangements.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Ketchikan, AK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GM
Grant M.
Ketchikan, AK
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Grant said everything worked really well. The staff provided excellent communication and timely service.
This review was collected via phone interview by Customer Research Inc.

SH
STEVEN H.
Ketchikan, AK
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Good group of guys.
Conscientious and only does the work that is approved by the customer. Well satisfied with the service.

JA
Joel A.
Ketchikan, AK
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Joel said the staff did a great job, and he got in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SG
Sever G.
Ketchikan, AK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Sever said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mark F. from All American Auto Repair responded on 06/19/2018

Thanks so much!

Mark F. from All American Auto Repair responded on 06/19/2018

Thank you!


CW
Connie W.
Ketchikan, AK
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Connie said the staff were kind, helpful, personable, and courteous. They went above and beyond to help get the vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

JK
Janette K.
Ketchikan, AK
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Janette said she liked this business. They provided transportation and gave her a good estimate. This was a great place.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ward Cove, AK
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
wonderful service as always - very consistant
Always exceptional service. Have never been disappointed. Thanks for a great job!

DM
Donald M.
Ketchikan, AK
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Donald said the employees' customer service was excellent.
This review was collected via phone interview by Customer Research Inc.

JT
Judy T.
Ketchikan, AK
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Judy said the staff go out of their way to make sure the customer does not feel as though they are being cheated.
This review was collected via phone interview by Customer Research Inc.

SK
Stacie K.
Ketchikan, AK
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Stacie said the service was quick, the staff was professional and it didn't cost an arm and a leg.
This review was collected via phone interview by Customer Research Inc.

AS
Anita S.
Ketchikan, AK
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Anita said the staff gave her an appointment, were punctual, had her vehicle ready when they said they would, and the vehicle seems to be working just fine.
This review was collected via phone interview by Customer Research Inc.

SC
Scott C.
Alaska
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Scott said the service was great, the staff was able to get him in, they worked around his schedule, he dropped off his vehicle and it was done an hour later.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Ketchikan, AK
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Sarah said the employees did a great job and the job was done early.
This review was collected via phone interview by Customer Research Inc.

KA
Kelsey A.
Ketchikan, AK
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Kelsey said this business was easy to deal with. They explained everything thoroughly and her vehicle was done quickly. The pick up and drop off is good.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
Ketchikan, AK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Terry said the staff took good care of him.
This review was collected via phone interview by Customer Research Inc.

RB
Rachel B.
Ketchikan, AK
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Rachel said the customer service was fantastic and the overall experience was great.
This review was collected via phone interview by Customer Research Inc.

GT
Gary T.
Ketchikan, AK
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Gary said they offer delivery, which most facilities don't.
This review was collected via phone interview by Customer Research Inc.

AF
Alice F.
Ketchikan, AK
Suzuki SX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Alice said the service is always excellent. The employees were courteous and took her to where she wanted to go, so she didn't have to sit there while her vehicle was being serviced.
This review was collected via phone interview by Customer Research Inc.