Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

504 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


RB
Rachel B.
Ketchikan, AK
Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Rachel said the customer service was fantastic and the overall experience was great.
This review was collected via phone interview by Customer Research Inc.

GT
Gary T.
Ketchikan, AK
Ford F-150
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Gary said they offer delivery, which most facilities don't.
This review was collected via phone interview by Customer Research Inc.

AF
Alice F.
Ketchikan, AK
Suzuki SX4
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Alice said the service is always excellent. The employees were courteous and took her to where she wanted to go, so she didn't have to sit there while her vehicle was being serviced.
This review was collected via phone interview by Customer Research Inc.

BE
BRIAN E.
Craig, AK
Ford Mustang
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018
Friendly service
The staff at All American has always been friendly and curtious, they work hard to meet the customers needs.

JO
JOE O.
Ketchikan, AK
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Takes the time to explain
I appreciate Mark going over the bill and explaining any items I didn't understand.

TF
THOMAS F.
Ketchikan, AK
Honda Ridgeline
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Professional service & caring
Fast professional service and caring. Made you feel like family.

V
Valued Customer
Ketchikan, AK
Dodge Grand Caravan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Great service
what can I say i brought it in broke and they fixed it Thank you

LH
Lou H.
Ketchikan, AK
Ford Police Interceptor
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Lou said sometimes he feels that the business takes a long time to call him back.
This review was collected via phone interview by Customer Research Inc.
Mark F. from All American Auto Repair

Hi Lou,
Thaanks for the input we will try and do a better job for you!


VH
Vicki H.
Ward Cove, AK
Chevrolet Blazer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Vicki said this business is good.
This review was collected via phone interview by Customer Research Inc.

JK
Janette K.
Ketchikan, AK
Subaru Impreza Sedan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Spoke with Janette's husband. He said the mechanics were able to identify the issue with his vehicle. The repairs were completed in a timely manner. The staff was very nice and even shuttled him to and from the facility. Mark and Mike provided great overall service. .
This review was collected via phone interview by Customer Research Inc.

JA
Jim A.
Alaska
Chevrolet Prizm
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Jim said he is always pleased with the service. The owner is great and the staff does good work.
This review was collected via phone interview by Customer Research Inc.

CM
Casey M.
Alaska
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Casey said the business provided quick service at an honest price.
This review was collected via phone interview by Customer Research Inc.

KC
Kristen C.
Ketchikan, AK
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Kristen said the service was done well. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JZ
Jessie Z.
Ward Cove, AK
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Jessie said that the business has always been good to them and has always been very helpful. She likes them because they let her know about future needed repairs.
This review was collected via phone interview by Customer Research Inc.

FJ
Fred J.
Ketchikan, AK
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Fred said the business does a good job every time he takes his vehicle in to be serviced.
This review was collected via phone interview by Customer Research Inc.

MW
MARK W.
Ketchikan, AK
Nissan Xterra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Fixed the car quickly
Did a great job getting the car in and out same day...plus helped with a ride back to work. Great job by Mark and the staff!
Mark F. from All American Auto Repair

Thanks Mark! Always a pleasure.


CP
CLEM P.
Ketchikan, AK
Ford Ranger
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2018
Not fancy just darn good work!
Good honest business. I will keep bringing all my vehicles to these guys. They get you going and don't try to sell you repairs that you don't need, just keep monitoring your vehicles condition and informing you when the wear should be addressed. Always willing to go the extra mile with you, whether it's a ride to and from the shop or taking the extra time to diagnose the really hard to solve problems.
Mark F. from All American Auto Repair

Thanks so much for your kind words! We really appreciate it.


JZ
JUDY Z.
Ketchikan, AK
Dodge Durango
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
The hunk of junk I drive.
The beauty of a good mechanic is they will fix your ride and help you get on your way. All American never disappoints no matter what junk I bring them and I’ve brought some beauties. They patch me up and get me to where I’m going. Honest, reliable, and great customer service. They will always have my business.
Mark F. from All American Auto Repair

Thanks, Judy! Always a pleasure!


WH
WILLIAM H.
Ketchikan, AK
Toyota T100
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018
Nice People
All American Auto does a nice job of customer service, and literally meeting the customer where they are.
Mark F. from All American Auto Repair

Thanks so much!


SB
SARAH B.
Ketchikan, AK
GMC Envoy
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2018
HELPFUL
Well it was a great experience!!! very freindly staff but not even a week after my check engine is on again.......
Mark F. from All American Auto Repair

Please give us a call any time if we need to review our work. Always happy to take another look. Sorry about the bad luck!