Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

597 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TT
Tandra T.
Ketchikan, AK
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Tandra said the business's service was at a reasonable cost. They took good care of the vehicle and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

CB
Casey B.
Ketchikan, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Spoke with Fred. He said this business got him in and out in a timely manner and the work is good,
This review was collected via phone interview by Customer Research Inc.

FJ
Fred J.
Ketchikan, AK
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Fred said the service can not be beat.
This review was collected via phone interview by Customer Research Inc.

TJ
Tommy J.
Alaska
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Tommy said the staff was courteous. The service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DO
DAN O.
Ketchikan, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Oil change
Timely service, accommodating to different schedules, and friendly employees.

JM
JENNIFER M.
Ketchikan, AK
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Always friendly and helpful
Mark explains thinks well and is always very helpful.

JG
JANALEE G.
Ketchikan, AK
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
oil change and recall fixes...
truck running like a champ now, thanks

KC
KRISTEN C.
Ketchikan, AK
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Excellent work and customer care!
Neil and the crew are always top notch, reliable, and courteous. They get the job done right.

DM
DON M.
Ketchikan, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Fast, efficient service.
Fast, efficient service coupled with helpful staff.

JS
JENNIFER S.
Ketchikan, AK
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Short, Sweet and Completely Satified
I called and obtained a same-day appointment to fix a busted tire valve stem. It took 20-30 minutes to repair and cost was around $22.00. Jesse and Carl were amazing and the service was top notch as always. I recommend this shop and it’s the only one I trust with all my vehicle needs!!

JM
JENNIFER M.
Ketchikan, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Super fast
These guys were able to get us in on the drop of a hat for a problem that couldn’t wait. We so appreciate the quick turn around and friendly service. These guys know what they’re doing - with both car fixing and friendly service.

BN
Bill N.
Ketchikan, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Bill said the business did what they said they were going to do and they did it on time.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Ketchikan, AK
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Spoke with Elizabeth. She said the service was very good.
This review was collected via phone interview by Customer Research Inc.

JM
Jarle M.
Ketchikan, AK
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Jarle said he had good and quick service.
This review was collected via phone interview by Customer Research Inc.

PP
PAUL P.
Ketchikan, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
happy customer
I am a happy customer and refer people when asked

KH
KERRI H.
Ward Cove, AK
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great staff and service
The staff were able to get me in on short notice for an oil change. We discussed my concern about shops adding on stuff without my permission. Mark assured me they wouldn’t do that without my permission. While the oil change took a bit longer than I had hoped, the staff was friendly and congenial while I sat there waiting for my car. Thumbs up from me!

V
Valued Customer
Juneau, AK
Ford Econoline Wagon
Verified Customer
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11/29/2018
All American Auto is great
The crew at All American Auto are very up front and to the point. The projects get done fast and right. This company is top notch. They have our business.

MB
MARKUITTEA B.
Ketchikan, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Very good and professional.
American auto is a great place very good at what they do and. I have had them work on my car and my truck they have taken very good care of me and my wheels. And very good timely also.

RM
ROGER M.
Ketchikan, AK
Ford Escape
Verified Customer
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11/15/2018
knowing the shop owner and having a great relationship with him and his crew give me great confidence in their work
I know I can trust your work and your comments and suggestions about our vehicles. The problems that my Escape had were corrected, an understandable report was given and that knowledge is allowing me to plan ahead for vehicle problems as I shop for a newer, more reliable vehicle, which I will also take to All American Auto for service and repair.

LN
LAURIE N.
Ward Cove, AK
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Great Service
Awesome customer service. Great communication and getting a reminder email/text was so helpful.