Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

544 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


DH
Don H.
Ward Cove, AK
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Don said he liked the work.
This review was collected via phone interview by Customer Research Inc.

ME
Michal E.
Ketchikan, AK
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Michal said she has never had an issue with the service, the courtesy, or the on-time performance.
This review was collected via phone interview by Customer Research Inc.

LL
LISA L.
Ketchikan, AK
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great customer service!
When I called at 5PM with an engine light on, they got my car in and fixed the next day. When I needed a ride to work after dropping my car off, they made it happen with minimal wait time. I can always depend on these guys.

PD
PAIGE D.
Ketchikan, AK
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Routine check up
I took my car in for a routine check up and was super anxious as it’s my first car. Mark and Karl were incredibly helpful and answered the many questions I had. They also dropped off my car to me when I was unable to pick it up from them. Kind people - five stars!

JG
JOE G.
Ketchikan, AK
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Great experience!
Fast, professional and great experience

KC
KRISTEN C.
Ketchikan, AK
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Best auto repair in Ketchikan!
All American is always fast, courteous & strive to do the job right. I have had nothing but an excellent experience with these guys. They do what they say and even return your phone calls. Willing to take you wherever you need to go and or pick you up as well. Highly recommend!
Mark F. from All American Auto Repair responded on 08/27/2018

Hi Kristen! Thank you for such a great review we really appreciate it!


LK
Leslie K.
Ketchikan, AK
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Leslie said the employees were very accommodating, picked her up, dropped her off, had things taken care of and explained everything along the way. There were no surprises and she was very pleased.
This review was collected via phone interview by Customer Research Inc.

CB
Christian B.
Ketchikan, AK
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Christian said he had no problems at all and everything was great.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Ketchikan, AK
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Robert said he would recommend this business because of the service.
This review was collected via phone interview by Customer Research Inc.

MF
MAGGIE F.
Ketchikan, AK
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
All American
Always excellent service.

EW
Eliza W.
Ketchikan, AK
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Eliza said the staff gives her good service.
This review was collected via phone interview by Customer Research Inc.

CS
Conan S.
Ketchikan, AK
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Conan said that he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Mark F. from All American Auto Repair responded on 08/18/2018

Thanks so much for your kind response!


JD
John D.
Alaska
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
SARAH B.
Ketchikan, AK
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
GREAT PLACE FAST AND RELIABLE!!!
I did ask the guy at the front counter to get me a quote for my breaks all 4 and oil change and have not received one yet!

TM
Tyler M.
Ketchikan, AK
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Tyler said this business was good but he did not receive what he was hoping to hear on the cost of his brakes.
This review was collected via phone interview by Customer Research Inc.

BM
Bret M.
Salem, OR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Bret said it was excellent.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Metlakatla, AK
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Good Service Honest Upfront
I like how they provide honest estimates up front without "guessing" about the cost. A small discount was provided due to the amount of work they did on my vehicle. Will return to them again in the future! Thank you!
Mark F. from All American Auto Repair responded on 08/01/2018

Thank you so much! This is an area of service that we take great pride in. If it was any of us, we would expact the same level of service, and are happy to provide it for our amazing customers!


FG
FRANK G.
Metlakatla, AK
Dodge Pickup
Verified
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07/26/2018
My Dodge Ram 1500 Daytona
Good guys, did a great job on my truck, new seat covers and recap work, well worth it 👍🏽
Mark F. from All American Auto Repair responded on 08/01/2018

Thanks so much for your kind words, Frank!


BN
Bridget N.
Ketchikan, AK
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Bridget said the staff are always very helpful, and get done within the day she takes her vehicle in.
This review was collected via phone interview by Customer Research Inc.

DM
Duncan M.
Ketchikan, AK
Nissan Xterra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Duncan said the staff provided good quality service, in a timely manner.
This review was collected via phone interview by Customer Research Inc.