Allen Hyundai of Laguna Niguel


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

1244 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5rating 4.2325574
Original
Overall Rating 2.23256/5Overall Rating 2.23256/5rating 2.23256rating 2.23256rating 2.23256
92% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Janet T. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Consistently fast without any problems
Everyone that works there polite & helpful
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 03:45 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Janet, Thank you very much for great feedback, We know its not always quick and easy but, We definitely work to try and make sure its as quick as possible for you every time. We appreciate the feedback! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Duane H. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personable and professional staff"
The team has made both buying a car and getting it serviced easy and enjoyable
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 12:32 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Well thank you very much Duane, We hope that you will continue to use us as your service provider for Sales & Service! We look forward to seeing you again in the near future. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
I liked their new facility. Clean and comfortable for waiting for my vehicle.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/22/2017 07:16 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Great review! Thanks for taking time out of your busy day to write us, all the feedback we can get is great! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Good customer service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/21/2017 06:49 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Thanks for taking the time to write us a 5 star review!
Customer service is what we are all about, hope to see you again soon. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service was friendly but slow"
Oil change took over an hour
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:26 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Thank you very much for your feedback! We appreciate everything that we can get, and Thank you very much for servicing your vehicle with us and taking the time to write us a great review! We hope to see you again in the future.

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Richard F. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I do all my buying and maintenance at Allen. They care about their customers. Great job
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:15 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/22/2017

Great feedback Richard! We know that you are a very loyal customer and will always make sure that you are taken care of when you come in, Erick was your advisor and he is still new to the service department, but its good to see he did a good job in taking care of one of your loyal customers. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Stephen O. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Did a good job in a timely manner.
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 10:29 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Great 5 star review, Thank you very much for taking the time to write us positive feedback! We know your time is valuable and it means a lot to us.

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Cathy L. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Great customer service in a timely manner
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 10:09 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Customer service is our most important quality here! Thank you very much for the great feedback and a 5 star! See you 
again soon

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Sharad V. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service & Courteous Professionals!"
Thank You for 6+ years of GREAT Service!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 09:50 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Thanks for your loyalty and the great 5 star review! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Renny S. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The emplyees are great!"
The service people are friendly and appear to be honest. Always willing to help even when I just drop in without and appointment.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/21/2017 09:31 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Great review! We appreciate the 5 star, it really goes a long way for us! Please let me know if there is anything else that we can do for you! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First service"
Appreciated first service being free, and quick, and the car wash. Disappointed they lost my church decal magnet.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 07:57 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

We apologize for loosing your magnet, and thank you very much for still writing us a review! please contact me when you get a chance so I can speak with you about getting it replaced. Thank you very much for the feedback! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"11-17-17 "
Ok
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 07:03 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Thank you very much for writing us a review, We appreciate the feedback! We look forward to seeing you again soon

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Pleasant experience and professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 04:36 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Great review, and great feedback! Thank you very much for taking the time to write us! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Rick G. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and warranty work"
All done satisfactory in the time guaranteed. Very satisfied
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 03:50 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Thank you very much for submitting your great and positive review! a 5 star definitely goes a long way! We truly value you as a customer and look forward to seeing you again your next service. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
George R. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service / attitude / professional"
good people / prompt / professional / experienced
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 10:21 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/21/2017

Thank George for the great review, You gave us a lot of great feedback.We look forward to seeing you come again to service your vehicle. If there is anything else that I can do please let me know! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always the best"
Great, fast service at competitive pricing
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 04:32 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/20/2017

Thank you for the 5 star review! You are a valued customer here at our establishment, and hope that you continue to choose us for any of your service needs! 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent Service"
The service at Allen Hyundai over the last two years as been nothing but GREAT.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/18/2017 09:22 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/20/2017

Thanks for taking the time to write us a positive review! We truly appreciate it. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Craig B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THIS IS MY 3RD CAR FROM YOUR DEALERSHIP AND I HAVE BEEN TAKEN CARE OF VERY WELL"
A 10 PLUS
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:04 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/20/2017

Thank you Craig, for being such a loyal customer at our establishment. We are here to help you anytime. 

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Chidinma A. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love the quick aervice"
Everything went well and was quick
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/17/2017 05:05 PM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/17/2017

We love the great review! Anytime you need us, just call! 
Thank you for the great feedback.

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jose iin Service is awesome!"
Great timely service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 11:56 AM
733eaf89988b2224c9ecb462828352a0?s=28
Daniel V., Service Manager at Allen Hyundai of Laguna Niguel responded on 11/17/2017

Jose has been a long time team member at Allen Hyundai of Laguna Nigel, We value you him and you as his customer! Thanks for the 5 star

Daniel Vega
Service Manager
(949)485-3750
DanielVega@allenautos.com
Displaying Review 1 - 20 of 1244 in total