Allen Hyundai of Laguna Niguel


Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1152 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5Overall Rating 4.2325574/5rating 4.2325574
Original
Overall Rating 2.23256/5Overall Rating 2.23256/5rating 2.23256rating 2.23256rating 2.23256
92% Would Recommend
100% Business Response
Latest Review about 23 hours ago
Crystal C. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and helpful"
Came in for routine maintenance and car wash. Did not wait at the facility but have in the past. Guest lounge has tv, plenty of magazines to read, wifi, drinks and snacks. I received a call to confirm any additional services which needed to be done. Only small negative is I was told the service would be an hour to hour and a half and I didn't receive the call my service was done until four hours had passed.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:41 PM
Carla P. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service Rep"
Jose is the best!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:56 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/20/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Fred M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service"
Took my 2011 Genesis in for its 90k mile service. Opted for front brake service although I could have stretched it longer (pads at 4mm) but I'll take 90k miles for the first brake service with the rear still being original! Jose is a great service rep - excellent communicator, spot on estimate and timely service. Car is serviced here regularly and is running great!
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:00 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/20/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Barry N. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff is A+"
Clean, comfortable waiting room where I spent some time!;-)
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:55 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/20/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Could not be happier!"
From purchase to Service, Allen Hyundai is always an easy & pleasant experience.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:02 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/18/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Jack H. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very efficient. also, very good at explaining problems"
4 stars
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 04:12 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/18/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. I apologize for the tire pressure issue that you were having, that being said I will address it to our technicians so that the next time you bring it in we will get it right! 

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Linda K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Always helpful
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:20 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/18/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

THOMAS W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure! Excellent staff/service!"
Contacted Danny Vega and scheduled appointment. Friendly. professional, efficient and cost effective. Top notch in every way!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 10:26 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/18/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The location "
4 star
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 05:52 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/16/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is Efficient!"
I went in for a recall, not a service, but the representatives were efficient and took care of the recall quickly, plus they washed my car, too!
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/14/2017 07:09 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/16/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Howard G. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
great service, but needs more parking
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 05:06 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/16/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service, "
Were treated very nice, didn't have to wait for help, and very clean waiting room
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/13/2017 04:48 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/16/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Timothy M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Advisor"
Ivan was terrific!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 09:45 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/13/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Jeff T. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very consistant!"
I have always had a positive experience at this dealership. They are friendly, knowledgeable, and efficient.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 08:20 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/13/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car wash not good"
Service was great accept for car wash. Windshield still needed cleaning.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 06:46 AM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/13/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. I wanted to extend my apologies for the car wash, as it is a courtesy wash it should be done correctly. we look forward to seeing you soon! We WILL get it right next time

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home and work, very polite service advisers, car was washed and ready for me when I went to pick it up."
Estimate was right on target. There was no waiting.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 12:22 PM
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Daniel V. at Allen Hyundai of Laguna Niguel responded on 10/13/2017

On behalf of the service team at Allen Hyundai we
appreciate your positive feedback, We value you as a customer and we hope that you will contine to perform future services here at our establishment. We appreicate your business and look forward to seeing you soon.

thank you,
DANIEL VEGA
ALLEN HYUNDAI SERVICE MANAGER

Salud Q. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"owner"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 10:04 AM
KIM R. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and timely service"
Very satisfied with the service I received. Very professional, helpful, and timely in getting car serviced. Very satisfies.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 04:00 PM
Mohamad T. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very good customer service"
Thank you all
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 09:38 AM
Stephen G. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile"
Service provided as promised in a timely manner
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/08/2017 12:14 PM
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