Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1996 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.2142875/5Overall Rating 4.2142875/5Overall Rating 4.2142875/5Overall Rating 4.2142875/5rating 4.2142875
Original
Overall Rating 2.23214/5Overall Rating 2.23214/5rating 2.23214rating 2.23214rating 2.23214
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


PS
Pamela S.
San Juan Capistrano, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Customer Service
Just really get treated very good here. Everybody is extremly nice and helpful.

PN
Paul N.
Santa Ana, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great customer service
Steve from the service center was amazing. Great energy and very helpful at explaining my questions/concerns.

Only issue is my wife's 2018 Kona now has an oil leak after oil change service. We are unable to bring the car in immediately, because we are out of town for our honeymoon.

AY
Armida Y.
Aliso Viejo, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Friendly and efficient
Always a pleasant experience
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/16/2018

Thank you for taking the time to provide our team with some positive feedback Armida! And thank you for choosing to service your Santa Fe at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


GR
Gary R.
Laguna Beach, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
They strive for perfection
100% satisifed
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/16/2018

Thank you for taking the time to provide our team with some positive feedback Gary! And thank you for choosing to service your Santa Fe at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


DV
Donald V.
Mission Viejo, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Don
Great sevice
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/16/2018

Thank you for taking the time to provide our team with some positive feedback Don! And thank you for choosing to service your Elantra at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


JD
Joseph D.
San Clemente, CA
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Glen draper
Service is superb I have been an Allen customer for the past 28 years
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/16/2018

Thank you for taking the time to provide our team with some positive feedback Joseph! And thank you for choosing to service your Azera at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


JS
Jerry S.
Mission Viejo, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service First
Service Advisors listen and give honest answers.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/16/2018

Thank you for taking the time to provide our team with some positive feedback Jerry! And thank you for choosing to service your Santa Fe at Allen Hyundia, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


DA
Denise A.
Laguna Niguel, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The customer service is exceptional. Steve was amazing.
The best customer service is the best ever. ..
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Wow, we're glad you had such a wonderful experience with Steve! Please don't hesitate to reach out to us if there's anything more we can do Denise. And thank you for choosing to service your Tucson at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


JT
Jill T.
Laguna Niguel, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Pleasant service
Accommodating. Got me a ride even tho shuttle wasn't around....much appreciated
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Wow, we're glad you had such a wonderful experience with our team! Please don't hesitate to reach out to us if there's anything more we can do Jill. And thank you for choosing to service your Sonata at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


BJ
Beverly J.
Lake Forest, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service
Friendly, knowlegeable, eager to help.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do. And thank you for choosing to service your Sonata at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


Verified Customer
Laguna Niguel, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
Amazing Customer service by Ivan, i appreciate all your help!
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Wow, we're glad you had such a wonderful experience with Ivan! Please don't hesitate to reach out to us if there's anything more we can do. And thank you for choosing to service your Sonata at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


CM
Christina M.
San Clemente, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service and professional servisor!
Thank you Danny Martinez for going the extra mile for me!
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Wow, we're glad you had such a wonderful experience with Danny! Please don't hesitate to reach out to us if there's anything more we can do, Christina. And thank you for choosing to service your Sonata at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


JG
Joseph G.
Lake Forest, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service received from Allen Hyundai
Very respectful and professional staff at both the service and sales department can be expected at Allen Hyundai.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/13/2018

Thank you for taking the time to provide our team with some positive feedback Joseph! And thank you for choosing to service your Sonata at Allen Hyundia, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


Verified Customer
Laguna Niguel, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Excellent service
Thanks
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/12/2018

Thank you for taking the time to provide our team with some positive feedback! And thank you for choosing to service your Elantra at Allen Hyundia, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


HS
Harold S.
San Clemente, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
good people. competence in fixing vehicle
fixed previous problem with really poor courtesy car for a genesis owner. inconsistent with your attempt to differentiate your premium vehicles from rest of hyundai. better loaner as you had promised. much appreciated.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/12/2018

Thank you for taking the time to provide our team with some positive feedback Harold! And thank you for choosing to service your Hyundai Genesis at Allen Hyundia, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750
Respond


Verified Customer
Laguna Niguel, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Long wait
I waited much longer than expected for a regular oil change and tire rotation even with an appointment. Previously I did not have to wait this long.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/12/2018

Thank you for taking the time to provide feedback regarding your visit. We truly appreciate you choosing Allen Hyundai to service your vehicle and we hope to work with you again in the hopes of creating a 5-star experience for you. 

Allison S.
Assistant to the Service Director
Allen Automotive Family
949-485-3750


CB
Charles B.
Mission Viejo, CA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Amazing staff
Jeff is the best. Everyone is very helpful, Ill feel like a VIP there!!
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/12/2018

Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do. And thank you for choosing to service your Sonata Hybrid at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


MR
Marcella R.
Laguna Niguel, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service
Excellent service, helpful and friendly.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/09/2018

Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do. And thank you for choosing to service your Elantra at Allen Hyundai, we truly appreciate your business. Have a great week!

Allison S.
Assistant to the Service Director
Allen Family Automotive
949-485-3750


AA
Amir A.
Irvine, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
great
great
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/09/2018

It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day!


CD
Christine D.
San Juan Capistrano, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Good service
Work done quickly..washed my was nice.
Allison S., Reputation Manager from Allen Hyundai of Laguna Niguel responded on 11/09/2018

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!