Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

896 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.3888856/5Overall Rating 4.3888856/5Overall Rating 4.3888856/5Overall Rating 4.3888856/5rating 4.3888856
Original
Overall Rating 2.38889/5Overall Rating 2.38889/5rating 2.38889rating 2.38889rating 2.38889
98% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Hedgesville, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Great Service

Verified Customer
Martinsburg, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Excellent customer service
Excellent customer service received from sales staff parts and service

TR
Terry R.
Paw Paw, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great service
As always efficient and friendly!

EC
Edward C.
Winchester, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Oil Changes, Good Service Doesn't
Took advantage of a coupon deal for my oil change, and tire rotation. Car was ready ahead of schedule, for the price I thought it was going to be. No surprises. We just got done recommending a Kona to our son, He bought the same day.

Thanks Apple Valley Hyundai

EB
Edward B.
Fort Valley, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
inspection
done on time
Scott L., Service Director from Apple Valley Hyundai responded on 11/13/2018

Thank you


Verified Customer
Winchester, VA
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Professional and friendly service
Quality and reliable service provided by a friendly staff.
Scott L., Service Director from Apple Valley Hyundai responded on 11/12/2018

Thank you for the great response


BM
Barry M.
White Post, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The service people are great
They do the best they can with the limited space they have in the shop. They need a bigger shop.
Scott L., Service Director from Apple Valley Hyundai responded on 11/12/2018

We appreciate the comments.

Thank you

RS
Rhonda S.
Winchester, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great Job
Arrived early for my appointment for an oil change. Took me right in and was done in no time

Thanks for a job well done.
Scott L., Service Director from Apple Valley Hyundai responded on 11/08/2018

We appreciate your dedication.


Verified Customer
Stephens City, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Customer service is great.
First oil was made easy. It took less than 1/2 hour. Mark was very nice and accommodating.
Scott L., Service Director from Apple Valley Hyundai responded on 11/07/2018

We are glad that we could accommodate you. Thank yo


SH
Sandra H.
Middletown, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great
Great caepr...great service.
Scott L., Service Director from Apple Valley Hyundai responded on 11/07/2018

Thanks for taking the survey


Verified Customer
Petersburg, WV
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
10/29 Service
Always good, friendly atmosphere for customers. Service writer waited until I returned to see if I wanted a filter changed because it was dirty.
Scott L., Service Director from Apple Valley Hyundai responded on 11/04/2018

Thank you for taking the survey.


Verified Customer
Winchester, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
SERVICE
The service staff is pleasantly responsive to all customers' questions and requests.
Scott L., Service Director from Apple Valley Hyundai responded on 11/04/2018

We appreciate allowing us to be of service to you.


RS
Ronald S.
Kearneysville, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Oil change / tire rotation
service was excellent . Completed very timely and well.
Scott L., Service Director from Apple Valley Hyundai responded on 11/02/2018

We appreciate your warm response.

Thank you!


DC
Dane C.
Bel Air, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Saved me lots of headaches
Live in Baltimore area but was doing business in Winchester VA when my brakes "failed" (from my own neglect). Car wasn't driveable back home. Dropped it off at Apple Valley Hyundai late Friday afternoon (10/19). The car was ready Tuesday morning(10/23) but I couldn'tget it until Thurs. (10/25). They permitted me to storage it on their lot during the interim. Have driven it 500+ miles since repair and the brakes feel great. Nice to know there's a reliable dealership whenever I'm in the Winchester VA area. The Service staff were friendly and efficient. Plus just down the road is Enterprise Rental Car in case you need another vehicle.
Scott L., Service Director from Apple Valley Hyundai responded on 11/01/2018

Thank you for the wonderful feedback.


WW
William W.
Winchester, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Best customer service!
I get fast friendly service without pressure for something I don't need or want.
Scott L., Service Director from Apple Valley Hyundai responded on 10/25/2018

Appreciate your dedication.


CS
Cynthia S.
Stephens City, VA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Service
The only place I will go to have my car fixed. The service and servicemen are the best!!!
Scott L., Service Director from Apple Valley Hyundai responded on 10/24/2018

Very nice to know.


GJ
Gail J.
Winchester, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
New tires!
All of the service people at Apple Valley Hyundai are so personable and accommodating. Needed new tires, and from the time I made the call to order them until they were on my car and I was driving away, I was taken care of exceptionally! Thanks guys!
Scott L., Service Director from Apple Valley Hyundai responded on 10/24/2018

Thank you so much.


Verified Customer
Winchester, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Awesome
Was serviced right and quick.
Scott L., Service Director from Apple Valley Hyundai responded on 10/24/2018

Thank you


GC
Garland C.
Front Royal, VA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Dependable service
I have bought five cars from this dealer and am very pleased in all cases. Will continue to be a best customer along with other relatives. Cas Castleberry
Scott L., Service Director from Apple Valley Hyundai responded on 10/24/2018

We appreciate that.


Verified Customer
Winchester, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Great Service
Service to my car was great. I don't like that they don't have a car wash station.
Scott L., Service Director from Apple Valley Hyundai responded on 10/24/2018

Thanks for taking the survey