Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

852 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.3888856/5Overall Rating 4.3888856/5Overall Rating 4.3888856/5Overall Rating 4.3888856/5rating 4.3888856
Original
Overall Rating 2.38889/5Overall Rating 2.38889/5rating 2.38889rating 2.38889rating 2.38889
98% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


BD
Barbara D.
Romney, WV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Friendly atmosphere
They listen to what you want and give you the service you ask for. Very great atmosphere there.

Verified Customer
Middletown, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
service
Great Job
Scott L., Service Director from Apple Valley Hyundai responded on 09/23/2018

Thank you.


MG
Maria G.
Stephenson, VA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great Service
This was my first time at the Apple Valley Hyundai and they had great customer service and were very timely! I even got a call saying my vehicle was done being serviced. They also gave me a great deal on my oil change! All employees were kind and said hello with a smile! I have nothing but great things to say!
Scott L., Service Director from Apple Valley Hyundai responded on 09/22/2018

Thank you for the comments.


EW
Edward W.
Jonesborough, TN
2016 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Help on the road
Okay
Scott L., Service Director from Apple Valley Hyundai responded on 09/22/2018

Thank you.

Scott L., Service Director from Apple Valley Hyundai responded on 09/22/2018

Thank you.


GG
Gary G.
Inwood, WV
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Good dealership.
Nice polite people. Work done on time.
Scott L., Service Director from Apple Valley Hyundai responded on 09/20/2018

Thank you so much


Verified Customer
Winchester, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Visit
Visit went great. Was in and out in a timely manar.
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Thank y

Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Thanks so much


LD
Lois D.
Harpers Ferry, WV
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
The workers r Awesome good
No complaints
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Thank you


FD
Frederick D.
Winchester, VA
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service at Apple Hyandi
My service experience at Apple Hyundai was excellent. I was treated very well in that they called me by name and showed me to a customer waiting room which was well equipped with coffee television and reading materials. I was actually shocked when the service manager came back to the waiting room and just it seems like a few minutes, to tell me my car was ready That to me was excellent service.
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Thanks so much


Verified Customer
Stephens City, VA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Wonderful service!
They were able to get me an appointment on the day I needed, fast service (in and out in maybe 30 min), and friendly. Waiting area was clean and offered a variety of refreshments.
I wish it were explained better exactly what I got done without having to navigate my invoice myself especially since this was my first time visiting this department.
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Appreciate the feedback


JS
Jimmie S.
Winchester, VA
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Not sure what you want here - My service date in August 2018.
The Service Department is very well managed and has a team approach to servicing my car. They always explain to me anything that they discover needs repair or replacement before proceeding with servicing the car. They have a small, cozy waiting room for their customers. I would highly recommend Apple Valley Hyunadai's service department.
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

We appreciate the comments.


RW
Robert W.
Winchester, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Great service
Always easy to drop my car off for service and pick it up the next day. I have yet to have a bad experience and I’ve been bringing my cars there for the last 5 years.
Scott L., Service Director from Apple Valley Hyundai responded on 09/18/2018

Thanks so much


ES
Elizabeth S.
Winchester, VA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Friendly staff
We purchased our car there and love the vehicle. This is the second one we have bought from your business.
Scott L., Service Director from Apple Valley Hyundai responded on 09/16/2018

Thanks for the feedback


Verified Customer
Strasburg, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Always great service. Friendly employees.
Scott L., Service Director from Apple Valley Hyundai responded on 09/16/2018

Appreciate that.


KI
Katherine I.
Winchester, VA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
The employees are the best
The service crew is better than better they are the best all of them and the sales staff is just as good
Scott L., Service Director from Apple Valley Hyundai responded on 09/16/2018

Thanks so much.


TR
Terry R.
Paw Paw, WV
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service
Fast service and very friendly staff!
Scott L., Service Director from Apple Valley Hyundai responded on 09/13/2018

Thanks so much.


Verified Customer
Winchester, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great service
Amazing place with fantastic customer service. Will return for next service. Does need a new building and more space.
Scott L., Service Director from Apple Valley Hyundai responded on 09/13/2018

Thanks.

Scott Larrick

Verified Customer
Strasburg, VA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great Service
Really great service and skilled technicians.
Scott L., Service Director from Apple Valley Hyundai responded on 09/13/2018

Thank you.


AD
Albert D.
Front Royal, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
An excellent service experience
I needed a strut on my passenger side front wheel. For three or four months the wheel made an awful noise everytime I hit a bump head on. It was also harder to control the vehicle. The mechanic at Hyundai did a wonderful job in a short amount of time. The car runs quietly now and the ride is smooth. I even called when I got home to thank the mechanic. I usually don't do that kind of thing but I was that pleased. In addition Mark, the service manager, was able to find a $25 off coupon to help save on my bill. I was very pleased with the whole experience.
Scott L., Service Director from Apple Valley Hyundai responded on 09/11/2018

We appreciate the fredback

Scott Larrick

SW
Sharen W.
Plano, TX
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Blow Out in Virginia
I was returning from my trip to Plano, TX from my last stop in Maryland. My rate of speed was 70 mph and boom the tire shredded like cole slaw. The Blue Link SOS in action saved the day. Sent a flat bed tow truck (Keens' Towing & Hauling LLC) to pick up my car along the side of the road broken down. Apple Valley Hyundai replaced my tire and fixed it the best they could to get me home safely. Thank God I made it to the side of the road without hitting anyone or being hit. Everyone I spoke to at Apple Valley Hyundai was very nice and helpful.
Scott L., Service Director from Apple Valley Hyundai responded on 09/11/2018

Thank you


SM
Samantha M.
Baker, WV
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
S
D
Scott L., Service Director from Apple Valley Hyundai responded on 09/10/2018

Thank you.