ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 4 days ago
DAVID L. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very courteous, family atmosphere. Efficient. "
Scheduling is of utmost. Arrived 10 minutes early for my appointment, vehicle in shop within that time and out as promised.
Easy in, easy out. No complaints. 100% satisfied. Service completed no issues.
Vehicle: Ford Explorer
Service Date: 04/18/2018
Review Created: 04/19/2018 04:26 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/19/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Chad T. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chad said the facility did what he asked. They were very nice.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 04/13/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/19/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Bernice C. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bernice said the staff was very nice. The business was clean and she was very satisfied.
Vehicle: Subaru Forester
Category: Service
Service Date: 04/13/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/16/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Giovanni J. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Giovanni said the staff did a great job.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 04/05/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/16/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Daniel N. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Daniel. He said he had been to the business previously, and the staff stands behind the work.
Vehicle: Ford Mustang
Category: Service
Service Date: 03/22/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/10/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Greg J. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said he's very satisfied with the work they did.
Vehicle: Toyota Prius
Category: Service
Service Date: 04/06/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
SEAN O. on 04/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
They just saved me $600--well worth dealing with
Vehicle: Subaru Forester
Service Date: 04/04/2018
Review Created: 04/05/2018 05:57 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/05/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Stephanie M. on 04/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephanie said this business had great customer service. They met all of her needs and gave her a free loaner vehicle. They followed up with her to make sure she was happy with everything.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 03/30/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/06/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Sandy W. on 04/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sandy said they were prompt ,courteous and efficient. Everyone that she has met there is very polite and friendly.
Vehicle: Ford Fusion
Category: Service
Service Date: 03/23/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/10/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
RUSSEL O. on 04/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest repair shop"
I have finally found an honest repair shop. Front office staff extremely friendly and very efficient, appointments are on time as scheduled, mechanics knowledgeable and experienced, work is done as needed and only as needed. No surprises, no pressure.
Vehicle: Nissan Frontier
Service Date: 04/03/2018
Review Created: 04/04/2018 02:27 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/04/2018

We greatly appreciate your business & look forward to seeing you in the future!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Garry S. on 04/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Garry said he recommend the business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/28/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/06/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Russ D. on 04/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Latest Work on 2000 Mercedes"
Maintaining an 18 year old car to stay in the best condition requires a Service Professional to know when, what, and why issues need to be addressed. In all my experience with Bill Long and his Team I never need worry about something not being addressed that could be much bigger later on. Bill and his Team look out for my best interests as seen in my latest visit where a sensor was "on and off" again causing some performance issues. Not only was that issue fixed but one related was also discovered. Bill's Team went out of the way to research and find the right part to fix the issue due to the age of the car.

Much thanks to Bill, Sandy, and His Great Team!

Russ Dameron
Vehicle: Mercedes-Benz C230
Service Date: 03/28/2018
Review Created: 04/02/2018 04:23 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 04/04/2018

We greatly appreciate your business & look forward to seeing you in the future!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Stephen P. on 03/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Expanding support in a family environment"
I have been a longterm customer here now and am never disappointed. Their expanding operation continues to support the variety of needs for a vehicle owner to include their state inspection capabilities. For this visit, I only needed an oil change. They have a nice waiting area where you can sit and read or watch some TV in comfort. This is family owned and its atmosphere matches. Outstanding service by outstanding people.
Vehicle: Kia Rio
Service Date: 03/26/2018
Review Created: 03/30/2018 04:30 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/30/2018

We greatly appreciate your business & look forward to your future visits 

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Phil C. on 03/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Our beloved ‘81 Ford Truck is back on the road again!"
Thank you Bill and all for great service on our antique Ford Truck. It runs better than ever. We also appreciate your tips on keeping it in good shape and will power wash before tackling the body repairs. We liked the supplied review report on what was done and what to do in the future to keep “Big Blue” on the road. Your service and price were excellent.
Vehicle: Ford Pickup
Service Date: 03/23/2018
Review Created: 03/24/2018 06:21 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/26/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Frank M. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Frank said the business did a good job.
Vehicle: Nissan Rogue
Category: Service
Service Date: 03/14/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/23/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
STEVE D. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent outstanding service"
Have been having my cars serviced at Auto Care Clinic since moving to Lake Frederick in 2015. Service is excellent, prices are reasonable, and the technical skills are impressive. They can work on the full range of vehicles from upscale to old clunkers. Highly recommend.
Vehicle: Mazda CX-5
Service Date: 03/14/2018
Review Created: 03/15/2018 08:21 PM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/16/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Michael and Michelle K. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always happy with car care here!"
Bill Long, Stephanie and the rest of the staff always take the best care of all four of my vehicles. Would never take my vehicles anywhere else, very happy with their care & service!
Vehicle: Chevrolet Camaro
Service Date: 03/14/2018
Review Created: 03/15/2018 05:18 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/15/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
KAREN C. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You can count on them."
You leave with confidence that whatever the problem it has been correctly diagnosed, explained, and properly repaired.
There is never a long wait to be fitted into their schedule.
If the repair is to take awhile, a loaner car is available., If not, there is a comfortable waiting area.
As a female knowing nothing of mechanics, I depend on them to keep me safely on the road.
Vehicle: Chrysler Town & Country
Service Date: 03/14/2018
Review Created: 03/15/2018 04:48 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/15/2018

We greatly appreciate your business! 

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Allen G. on 03/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treat you like family. "
The staff at The Auto Care Clinic are extremely knowledgeable and go above and beyond what you can expect from any big box auto store. Bill is constantly raising the bar as to what his shop can offer and they treat you like family.
Vehicle: Toyota Corolla
Service Date: 03/09/2018
Review Created: 03/10/2018 07:16 PM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/12/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Debra R. on 03/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Debra said the employees took good care of her. They had her in and out quickly.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/06/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 03/15/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
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