Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

611 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
93% Business Response
Latest Review about 8 hours ago

Reviews


RB
RAY B.
Front Royal, VA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
good friendly people. good service
good service. very friendly people ,
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/17/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

MY
Max Y.
Middletown, VA
Lexus RC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Max said the service at this business is always great. He has recommended them to friends.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/17/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

RR
Roger R.
Stephens City, VA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Roger said the service is good. They seem thorough and he would like them to continue the good work. They did take out his dirty air filter and he was not charged for a new one. He is not sure if they put a new one in. He is going to check with the business.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/17/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

BM
BRIELLE M.
Front Royal, VA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Best Auto Shop!
Auto Care Clinic provides the best auto service I have ever experienced (over 13 years of comparisons). I brought my car in to have my brakes replaced and to check out what was causing a burning oil smell. I have never been given such a thorough overall inspection report of my vehicle, especially for coming in just to have my brakes replaced. Within an hour, I was emailed and sent a text message with a link to my vehicle's report with priority rankings as to what needed to be addressed (and how soon). The Auto Care Clinic replaced my brakes and rotors with no issues and found an oil leak (due to the last company not returning all of the parts during the oil change). They redid my oil change and fixed the issue that was caused by the previous company's service job.

The tiny details the employees value make this company better than any other. If you would like complete auto care, at reasonable prices, and a team of professionals who care about your experience, don't go anywhere else! I will be a customer for life.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/13/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

EM
Ed M.
Linden, VA
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Ed said everything came out perfect, the vehicle runs great, and he got great service.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/14/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

DR
Donald R.
Lake Frederick, VA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Donald said he went there form an oil change and inspection. He scheduled an appointment to take another vehicle there on Wednesday. They are close by.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/14/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

JS
Jeff S.
Front Royal, VA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Jeff said they were friendly , helpful and accommodated him with a ride.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/14/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

JH
Jeremy H.
Strasburg, VA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jeremy said the staff was friendly and kind also the mechanic was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/13/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

TD
TONY D.
Fort Valley, VA
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Usual great, friendly service.
Brought in for wheel alignment check. Turns out needed same so Bill's mechanic took care of that. Car rides fine now. Always have confidence in their work. Super professional and friendly service.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/06/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

SC
Steve C.
Front Royal, VA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Steve said the employees took care of his vehicle. He was able to drop off his vehicle for service. The work was done the same day.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/07/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

JS
JAMES S.
Strasburg, VA
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018
Great service!
Had vehicle inspected and wait time given was accurate. Diagnosis of problem parts was well explained. I have never had a bad experience with them. Staff was welcoming and very accommodating.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/02/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

WA
William A.
Front Royal, VA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
William said, this business does great work.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 08/02/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

DC
DEBORAH C.
Bentonville, VA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Caring Folks!
I was preparing to go on a 4.5 hr+ trip one-way and my dash warning lights were coming on. I was vry uneasy about starting on this trip, so I stopped by Auto Care Clinic to see if they could help dtermine the problem. I was overdue for an oil change, so was hoping they could just add some oil until I could get in for the complete change. They set an appointment when I would be back in town, but after looking at things, went ahead and worked me in for the complete oil change and to determine the reason for the warning lights. I was so grateful for their accommodation and care for my safety. I didn't see another light or have a care for the condition of my car the whole trip! Thanks bunches folks! Deborah Clark
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/24/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

SS
Sharon S.
Virginia
Dodge Nitro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Sharon said the staff bent over backwards for her, gave her a loaner, and got her back on the road within twenty four hours. They also tried to call around to other facilities about her warranty issue. Having done all of this, they have a customer for life.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

CW
Clinton W.
Front Royal, VA
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Clinton said the employees provided the service he needed. They completed his vehicle by the end of the day.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

MS
Marc S.
Front Royal, VA
Jeep Wrangler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2018 Category: Service
Marc said that though the facility was unable to complete the maintenance needed on his vehicle, he shall return for other services and recommends them.
This review was collected via phone interview by Customer Research Inc.

LF
LARRY F.
Strasburg, VA
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018
Feel at ease
I always feel at ease when taking one of our vehicles in. I know they will all do thier best to make sure we get the best service and great quality of work
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

QN
Qader N.
Front Royal, VA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Quader said the business does the best job and it is the only place he goes.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

SS
Sherry S.
Front Royal, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Sherry said she got in and out really quickly with her vehicle inspection.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455

TG
Teresa G.
Linden, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Teresa said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE from Auto Care Clinic responded on 07/03/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455