ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review 3 days ago
JAMES G. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Upfront & honest ."
The crew at Bill Longs auto care clinic is always polite and honest. Last visit I thought would have been transmission issues. They tested and found no issues. Great little waiting area there too.
Vehicle: Hyundai Accent
Service Date: 02/16/2018
Review Created: 02/17/2018 05:27 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/20/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
TONY D. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection Appointment "
Short of help the day I needed an inspection, they went out of their way to give me an appointment for a specific time to return so I wouldn't have a 2 hr wait. Thorough inspection and customer service and courtesy, will keep me coming back!
Vehicle: Ford Crown Victoria
Service Date: 02/15/2018
Review Created: 02/16/2018 08:10 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/16/2018

We greatly appreciate your business & glad to have you as a customer!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Bill L. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said the business did a great job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/07/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/15/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Darrell W. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darrell said he had no problems with his service. The employees were straight forward with the work.
Vehicle: Ford F-150
Category: Service
Service Date: 01/31/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/15/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Joseph M. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Joseph said they have always taken good care of him.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/29/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/15/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Michael J. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Striving for excellence."
I arrived a little ahead of schedule. I had a 10:00am appointment. My car was taken in the bay on or within minutes of the scheduled time. I'm an Auto Care Clinic Club Member. Most of the time I forget but the girls always remind me. Excellent service, more than reasonable prices, a family atmosphere, people who have pride in their work and stand directly behind it. What more can you ask for.
Vehicle: Toyota Prius
Service Date: 02/09/2018
Review Created: 02/10/2018 08:20 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/12/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
John And Karen R. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance For Less Than Dealerships "
Always reliable and friendly, too.
Vehicle: Toyota Prius
Service Date: 02/09/2018
Review Created: 02/10/2018 05:21 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/12/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Emily F. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly"
Service was quick. Staff was friendly. Always glad to be a repeat customer.
Vehicle: Audi Q5
Service Date: 02/08/2018
Review Created: 02/09/2018 03:31 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/09/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
SUSAN O. on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, knowledgeable and prompt service. Great waiting area."
ditto above
Vehicle: BMW X1
Service Date: 01/24/2018
Review Created: 02/04/2018 06:23 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/05/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
George M. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
George said the service was great
Vehicle: Ford Transit Connect
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/07/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
MICHEILA V. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
I had a great experience here. They were able to get me in for an inspection very short notice and the ladies that work at the front desk were very helpful and friendly. They definitely earned my business, I will be back for sure.
Vehicle: Volkswagen Passat Sedan
Service Date: 02/01/2018
Review Created: 02/02/2018 04:41 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/02/2018

We greatly apreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Roger R. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Roger said the employees were very nice and very honest. He is very picky. He chose them to do his inspection. He has been looking for a good business that could do the work, and take care of his vehicle. He liked talking with them.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 02/01/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/08/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
RICHARD P. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replacing a Camry Mirror"
Came and was assessed with estimate in 10 min. Part ordered and received in less than half a day. Mirror replaced and everything is fine - fair price and excellent work - doesn't get better than that - thanks
Vehicle: Toyota Camry
Service Date: 02/01/2018
Review Created: 02/01/2018 08:32 PM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/02/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
ROBERT M. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" The BEST auto repair shop"
Just a short note to thank you for your policy of providing a free oil change & filter during your birthday month. We really appreciate it.
Vehicle: Toyota Avalon
Service Date: 01/29/2018
Review Created: 01/30/2018 07:05 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 01/30/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
RICHARD S. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A friendly Customer Experience"
The friendly atmosphere exhibited by your employees makes a trip to Auto Care Clinic a comfortable and enjoyable experience. They make you feel like family.
Vehicle: Dodge Grand Caravan
Service Date: 01/25/2018
Review Created: 01/26/2018 07:45 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 01/26/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
KEN S. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They give fast, friendly and professional service."
Amy is very attentive and courteous, a pleasure to deal with.
Vehicle: Toyota 4Runner
Service Date: 01/25/2018
Review Created: 01/26/2018 07:06 AM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 01/26/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Samuel P. on 01/25/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Samuel said the staff was pretty good at what they do and they kept him up to date on what was going on with his vehicle.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 12/19/2017
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/01/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
RICK T. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waiting room"
Had my second visit to ACC. Decided to wait this time, and greatly enjoyed the refreshments and comfort of the customer lounge. Did some quality reading.

Rick Turner
Vehicle: Chevrolet Equinox
Service Date: 01/18/2018
Review Created: 01/22/2018 01:32 PM
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 01/22/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Shawn C. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shawn said the employees got his vehicle right in and they were efficient.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/19/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 02/02/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
Melissa P. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Melissa said the business has nice people. They took her vehicle in at the last minute.
Vehicle: Chrysler 200
Category: Service
Service Date: 12/20/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T., CUSTOMER SERVICE REPRESENTATIVE at Auto Care Clinic responded on 01/25/2018

We greatly appreciate your business!

JENNIFER TESTA
CUSTOMER SERVICE REPRESENTATIVE
540-635-2455
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