ARA Collision CARSTAR Everett

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

2074 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


CW
Charles W.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Charles said the business kept him up to speed. He never had to wonder what was going on with his vehicle. They did a great job on the repair. His vehicle was done a couple of days sooner than promised. He was updated with daily texts.
This review was collected via phone interview by Customer Research Inc.

ME
Marisol E.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Collision
Spoke with Francisco. He said the service was good and everything was good, except they asked the staff to fix something else and paid $500 for it. His wife is still hearing air whistling, coming through the vehicle.
This review was collected via phone interview by Customer Research Inc.

SF
Suon F.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Suon said he has used this business 4 or 5 times before, and every time has been solid.
This review was collected via phone interview by Customer Research Inc.

YF
Yolanda F.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Yolanda said the staff did a good job, that everything was beautiful. The only problem is the staff needs to go back and double check the little flaps by the tires, because the screws were really loose .
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Tyler said the staff at this business was helpful. His vehicle was ready 5 days early. He is treated right when he goes there. They are a part of their family.
This review was collected via phone interview by Customer Research Inc.

AS
Amanda S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Amanda said she's used the business a few different times and she's been satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

GK
George K.
Everett, WA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
George said his vehicle was ready before the promised time.
This review was collected via phone interview by Customer Research Inc.

BZ
Blake Z.
Lake Stevens, WA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Blake said everyone was really nice, communicated well, updated him and he had no hassles. He stated time will tell about the quality of the repair, but it looks good. The adjuster was really good with keeping him informed, with letting him know what was going on and letting him know what was going to be done. The employee behind the front desk was nice and took care of everything, and the price.
This review was collected via phone interview by Customer Research Inc.

AS
Ann s.
Everett, WA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Ann said this business worked with her and the staff kept her posted on what was going on all the time. They were very good. She stated she felt they were very communicative, and they also worked with her insurance.
This review was collected via phone interview by Customer Research Inc.

CW
Chad W.
Washington
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06/14/2018 Category: Collision
Chad said the staff was super nice, and the quality of the work was almost perfect but he did find some spots that needed to be touched up. Overall he felt like he was in really good hands. His decision to go to this facility was based on the internet reviews.
This review was collected via phone interview by Customer Research Inc.

JS
Justin S.
Everett, WA
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Collision
Justin said his bumper wasn't put on correctly so he had to wait until the mechanic corrected it. It took about two weeks due to parts and the holiday and he wasn't updated.
This review was collected via phone interview by Customer Research Inc.

SA
Summer A.
Marysville, WA
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06/14/2018 Category: Collision
Summer said this business and their customer service was fabulous. She said they kept her up to date, the communication was outstanding and Sophia at the front desk went above and beyond.
This review was collected via phone interview by Customer Research Inc.

AN
Arnulfo N.
Everett, WA
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06/13/2018 Category: Collision
Arnulfo said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

ND
Naveen D.
Bothell, WA
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Collision
Naveen said the employees were very cooperative, gave him the right information, and kept in touch with him. The job they did was fantastic, and right on time.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Collision
Daniel chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

PD
Pamela D.
Everett, WA
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06/13/2018 Category: Collision
Pamela said her vehicle was totaled. She had a wonderful experience. The first guy she spoke with gave her a low estimate, but it went up $4000 after they took the vehicle apart. The girl at the front desk was very helpful and even went out and hunted down her storage key that she had forgotten. She really liked her.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Everett, WA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Collision
Patrick said the repairs were completed on time. The staff did a good job. The repair was completed one day earlier than promised. A lady staff person was nice to him.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Collision
Mark said everything went well and his vehicle was finished on time.
This review was collected via phone interview by Customer Research Inc.

DJ
Dharma J.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Collision
Dharma said the business did a fantastic job. The repairs were extended by 4 days because the repairs were taking longer than originally predicted.
This review was collected via phone interview by Customer Research Inc.

VS
Valentin S.
Washington
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Collision
Valentin said he wasn't promised a certain time but it did take a long time for his vehicle to be done. There was a delay due to insurance.
This review was collected via phone interview by Customer Research Inc.