ARA Collision CARSTAR Everett

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 2632 Reviews )

98% Would Recommend
Latest Review 2 days ago

Reviews


SA
Susan A.
Washington
Verified Customer
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12/09/2019 Category: Collision
Susan said that everyone she dealt with at this business was pleasant and cooperative, but she was never contacted about her repairs. She wasn't given a date when her vehicle would be ready and was told by the staff that they only do their follow up calls on Tuesday. She couldn't get a straight answer when she asked when her vehicle would be ready. This occurred on a Wednesday or Thursday. After her vehicle was at the facility for a couple of days without any updates she contacted the location and was told her vehicle would be ready by the end of the day. This did not help her and she is used to being updated daily by other facilities she has dealt with in the past..
This review was collected via phone interview by Customer Research Inc.

EP
Erik P.
Washington
Verified Customer
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12/05/2019 Category: Collision
Erik said the staff were easy to work with. They were customer service oriented, had his vehicle done on time and as he expected.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Washington
Verified Customer
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12/04/2019 Category: Collision
Andrew said that the staff was friendly and professional. The staff helped him with his rental vehicle, drove him to pick up his rental and trusted him. The staff does really good work.
This review was collected via phone interview by Customer Research Inc.

MM
Mali M.
Washington
Verified Customer
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12/03/2019 Category: Collision
Spoke with Gina. She said the business was easy to work with and convenient. The staff had a rental vehicle ready for an easy pickup.
This review was collected via phone interview by Customer Research Inc.

RR
Ruth R.
Washington
Verified Customer
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12/03/2019 Category: Collision
Ruth said this facility was excellent. She stated she received her vehicle 4 days early.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Spoke with Basilio. He said he had a fantastic experience, the repairs were exceptional, and he is very satisfied. The staff was very courteous and accommodating. He stated the work was finished sooner than he expected and that he would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2019 Category: Collision
Jeffrey said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Washington
Verified Customer
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11/29/2019 Category: Collision
Brian said this business always does really good work.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
James said he appreciated the repair the business provided. They always do a great job.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
David said this facility did a fine job. He said there was no need for him to be kept informed. He said the detailer did an excellent job on detailing his vehicle and he was very happy. The only issue he had was with the first person he spoke with. He said he could not remember his name, but he was telling him he felt that the repairs last time were more expensive than he thought and that he would be keeping an eye on things this time to make sure everything was priced right. .He said that person was rude and told him he was offended. He was not happy with his remarks.
This review was collected via phone interview by Customer Research Inc.

EM
Erik M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Erik said that the place was quick, efficient and had decent prices.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
Washington
Verified Customer
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11/21/2019 Category: Collision
Spoke with Summer. She said the experience was great, she loves how her vehicle looks and the repairs are great. She wanted to thank the facility and staff for everything.
This review was collected via phone interview by Customer Research Inc.

RD
Renee D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Renee said she had nothing but good results with the business. They staff were personable and answered all of her questions. They were thorough, and made sure her vehicle was perfect before releasing it to her.
This review was collected via phone interview by Customer Research Inc.

AV
Alma V.
Washington
Verified Customer
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11/20/2019 Category: Collision
Alma said she liked the updates. The vehicle was late by a week due to a delay in parts.
This review was collected via phone interview by Customer Research Inc.

JP
Jose P.
Washington
Verified Customer
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11/20/2019 Category: Collision
Jose said the vehicle looks beautiful.
This review was collected via phone interview by Customer Research Inc.

MR
Marty R.
Washington
Verified Customer
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11/20/2019 Category: Collision
Marty said this facility took care of him very well. They were very informative and explained everything. They were fast in getting his vehicle repaired and back to him.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Washington
Verified Customer
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11/20/2019 Category: Collision
Kevin said his vehicle was done sooner than expected and the vehicle looks better than it did before.
This review was collected via phone interview by Customer Research Inc.

MA
Mackinzie A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Mackinzie said that the experience was smooth and quick. The staff was very communicative.
This review was collected via phone interview by Customer Research Inc.

RC
Ronald C.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2019 Category: Collision
Spoke with Nancy. She said she gave the staff her cell phone number to contact her. The staff left messages on the wrong phone and she did not find out the vehicle was ready until a week or two later. Her satisfaction with the communication was fifty-fifty.
This review was collected via phone interview by Customer Research Inc.

LD
Lisa D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Collision
Lisa said everything went well with this business and it was super easy.
This review was collected via phone interview by Customer Research Inc.