ARA Collision CARSTAR Everett


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1931 Reviews

98% Would Recommend
Latest Review 3 days ago
Charlene A. on 02/20/2018
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Charlene said the employees were very communicative and finished the repair sooner than was expected. She really enjoyed their customer service.
Category: Collision
Service Date: 02/12/2018
Review Created: 02/20/2018
This review was collected via phone interview by Customer Research Inc.
Neneh D. on 02/20/2018
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Neneh said she had a very good experience. Her vehicle was ready two days early and the staff checked in every other day to keep her updated. They're the best.
Category: Collision
Service Date: 02/13/2018
Review Created: 02/20/2018
This review was collected via phone interview by Customer Research Inc.
Araceli Z. on 02/19/2018
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Spoke with Jonathan. He said the staff were helpful and showed him stuff about the vehicle. Overall they were nice and it was simple.
Category: Collision
Service Date: 02/08/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer W. on 02/19/2018
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Jennifer said the business was easy to work with.
Category: Collision
Service Date: 02/09/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Edin U. on 02/19/2018
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Spoke with Mirza. He said the work was good.
Category: Collision
Service Date: 02/09/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
victor V. on 02/17/2018
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Victor said the employees did well and their service was good.
Category: Collision
Service Date: 02/08/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Robert R. on 02/17/2018
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Robert said the staff left his antenna wands off. The repair was excellent. His vehicle was late by 4 days, because of a parts delay. He did not communicate with the facility, only with the insurance company estimator. He has used the business once before, and it did a fine job.
Category: Collision
Service Date: 02/12/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Timothy V. on 02/17/2018
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Timothy said the repairs were completed in the time promised. However, waiting for the decal to arrive caused an additional 2 week delay. The staff was friendly and informative.
Category: Collision
Service Date: 01/24/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Ilya K. on 02/17/2018
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Ilya said the service was quick and easy. His vehicle was done 1 day early.
Category: Collision
Service Date: 02/14/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Reinder K. on 02/14/2018
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Reinder said he was satisfied with his overall experience. They did a good job. However, he was not kept adequately informed.
Category: Collision
Service Date: 01/30/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Ziwei W. on 02/13/2018
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Ziwei said the employees had good attitudes and great customer service. She said her vehicle was ready 4-5 days early.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Meghan K. on 02/13/2018
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Meghan said the vehicle makes a rough sounding noise, but is drivable. The vehicle was ready 1 week ahead of time.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Michael G. on 02/13/2018
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Michael said he was more than satisfied with his experience at this facility. His vehicle was completed actually 4 days early. He cannot say enough good things about this business. After he picked up his vehicle, he showed it to friends and they could not believe how good it looked. He felt the staff went above and beyond the call of duty. He was so pleased that they cleaned his vehicle inside and out. It looked immaculate when he picked it up. He was so pleased with their great work. He was in 7th heaven. He also appreciated that the staff informed him throughout every step of the repair process. Everyone was awesome. They were very, very friendly and polite. He felt theirs was the absolute best customer service he has ever experienced. The estimator explained everything in laymans terms, which he thought was awesome.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Dehua S. on 02/13/2018
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Spoke with Jenny. She said the experience was just as she expected if not better. There was a 2 day delay because of they were waiting on parts.
Category: Collision
Service Date: 01/26/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Dave M. on 02/13/2018
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Dave said they did a pretty good job. He had to return his vehicle. They got the issue fixed and did a good job.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Jesse C. on 02/10/2018
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Jesse said the vehicle was ready earlier than the week promised her.
Category: Collision
Service Date: 01/25/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Tianna B. on 02/10/2018
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Tianna said this business was really great to work with. He kept her updated during the process. It was really easy and painless. Her vehicle was ready before the promised date.
Category: Collision
Service Date: 01/25/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Gilberto . on 02/10/2018
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Gilberto said the service was good.
Category: Collision
Service Date: 01/26/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Norman S. on 02/10/2018
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Norman said the team did a good job. He is satisfied with all the work.
Category: Collision
Service Date: 01/30/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Mikhail K. on 02/10/2018
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Mikhail said the staff provided wonderful service. It was very fast and he didn't have any problems. They explained all the details to him and he appreciated the rental vehicle.
Category: Collision
Service Date: 01/31/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
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