ARA Collision CARSTAR Everett

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

2522 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


MO
Michael O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Collision
Michael said Adam answered all his questions and addressed his concerns. He appreciated the personal touch to the customer service. He also mentioned the repairs were finished earlier than promised.
This review was collected via phone interview by Customer Research Inc.

ZH
Zachary H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Collision
Zachary said he has no complaints, and the staff did an extremely good job, but it wasn't over the top. He also mentioned his vehicle was ready earlier than promised.
This review was collected via phone interview by Customer Research Inc.

QC
Quinton C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Quinton said that he didn't have any problems with the facility. His vehicle was delayed by one week because of a paperwork delay caused by the insurance company.
This review was collected via phone interview by Customer Research Inc.

JH
Joshua H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Collision
Joshua said he was really pleased with the communication and repairs. The only issue he had was that the staff did not check the wheel bearings at high speed, so he needed to bring the vehicle back, but the staff fixed the problem right away.
This review was collected via phone interview by Customer Research Inc.

HC
Hae C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Hae said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AO
Alfonso O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Alfonso said his overall experience was really good.
This review was collected via phone interview by Customer Research Inc.

WO
Wasa O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Wasa said she liked the repairs, and they were finished a week early. She did not see the estimate herself. She also expressed she appreciates the work the staff did.
This review was collected via phone interview by Customer Research Inc.

PD
Paul D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Collision
Paul said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

LS
Lynn S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Collision
Lynn said that she had no problems with her repairs. Her vehicle was delayed by 4 days because the facility found additional damage. She was told that the staff would contact the rental car business for her but they had not done so by the time she arrived at the location. She said that work was great.
This review was collected via phone interview by Customer Research Inc.

DT
Dehong T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Collision
Spoke with Dehong's daughter. She said her overall experience was experience was good. It did not exceed her expectations.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Collision
Rebecca said her vehicle looks really great. They were really fast. She does not know if they kept her informed being the repair only took a day. This was her second repair by ARA Collision Carstar in two months. They did a great job before. So, they went back for this repair.
This review was collected via phone interview by Customer Research Inc.

BB
Babak B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Babak said that everything was fine and his vehicle was returned to him in a pretty clean condition. He said his repairs are awesome.
This review was collected via phone interview by Customer Research Inc.

KW
Kyle W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Kyle said everything was good and the staff did a great job. It was done quickly and was kept updated throughout the process.
This review was collected via phone interview by Customer Research Inc.

VH
Valerie H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Valerie said they are very god
This review was collected via phone interview by Customer Research Inc.

WS
Willis S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Collision
Willis said this business was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

LC
Lucas C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Collision
Lucas said the business is good and they have a fast turn around. It took less than a week to complete everything. He was impressed with the bodywork because it all matched.
This review was collected via phone interview by Customer Research Inc.

KW
Kevin W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Collision
Kevin said he went to another business affiliated with this business and they sent him here and that expedited his repairs.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Sarah said there were no issues. Everything went really smooth.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Anthony said the staff was very punctual, and the service was completed much faster than expected. He did need to return to the facility because of some bare metal and loose fasteners in the wheel well, but the staff got back to him quickly when he called and fixed the issues promptly.
This review was collected via phone interview by Customer Research Inc.

TM
Tyler M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Spoke with Cherie. She said the staff was interactive and told her everything that was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.