ARA Collision CARSTAR Everett


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2001 Reviews

98% Would Recommend
Latest Review 4 days ago
Daria V. on 04/21/2018
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Daria said she had some repair issues with the vehicle that were initially missed. The vehicle was kept a week longer to take care of the issues. She appreciated the facility took care of some other repairs that were needed while it was there. The vehicle was delivered 1 week later than promised. The missed seat belt repair and sensor was caused by an incomplete estimate.
Category: Collision
Service Date: 04/13/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Jeremy G. on 04/21/2018
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Jeremy said he had no problems with this business.
Category: Collision
Service Date: 04/13/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Warren H. on 04/21/2018
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Warren said this business was terrific. They updated him every other day on his vehicle and walked him through the whole process of what they were doing. His vehicle was ready 4 days earlier than promised. They did a fine job, even with the coffee.
Category: Collision
Service Date: 04/16/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Rick K. on 04/21/2018
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Spoke with Diana. She said the staff was nice and very informative. The front desk personnel was friendly.
Category: Collision
Service Date: 04/17/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Jessica B. on 04/21/2018
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Jessica said the employees kept in constant contact with her. They were pleasant and did a good job. She was able to pick up her vehicle 2 days earlier than the promised date.
Category: Collision
Service Date: 04/17/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Tara B. on 04/18/2018
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Tara said the business employees were very professional and nice. They were thorough with the work and they finished quickly. Overall, it was a pleasant experience. Sophia was especially great.
Category: Collision
Service Date: 04/05/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Peili C. on 04/16/2018
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Pel-li said the customer service was pretty good and they were responsive.
Category: Collision
Service Date: 03/30/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Molly R. on 04/14/2018
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Molly said her vehicle looks good.
Category: Collision
Service Date: 03/29/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
David . on 04/14/2018
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Spoke with David's wife. She said she liked how the employees worked on her vehicle. It looks really nice and the new paint matches her original very well.
Category: Collision
Service Date: 03/30/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Miriam M. on 04/13/2018
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Spoke with Jim. He said that Haley and the other employees of the business were very friendly. He didn't feel pressured at all. They were polite and accurate, and his vehicle looks just like new.
Category: Collision
Service Date: 03/30/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Pablo B. on 04/13/2018
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Pablo said there are some alert lights showing on his dash board. He sent a text message to the same number he was receiving his updates from telling them what he sees and why he see it, but he hasn't been contacted back yet.
Category: Collision
Service Date: 03/30/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Randi F. on 04/13/2018
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Randi said she had no problems with this business. The staff were nice and she liked them.
Category: Collision
Service Date: 04/06/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Kwame A. on 04/13/2018
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Kwame said he had no complaints about business.
Category: Collision
Service Date: 04/06/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Kulbeep G. on 04/13/2018
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Kulbeep said he really liked the customer service. They did a good job and were very timely. It was a great overall experience.
Category: Collision
Service Date: 04/09/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Harley P. on 04/13/2018
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Harley said they did what he asked in the time frame requested.
Category: Collision
Service Date: 04/06/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Crystal G. on 04/13/2018
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Crystal said she really appreciates how she was kept informed throughout the whole process.
Category: Collision
Service Date: 04/09/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Eric W. on 04/09/2018
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Eric said they did a good job and he had no issues.
Category: Collision
Service Date: 03/23/2018
Review Created: 04/09/2018
This review was collected via phone interview by Customer Research Inc.
Ahmed A. on 04/06/2018
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Ahmed said the business was pretty quick, responsive to his calls, and handled everything correctly.
Category: Collision
Service Date: 03/23/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Elaine L. on 04/06/2018
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Elaine said she is a repeat customer.
Category: Collision
Service Date: 03/23/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Mindy N. on 04/06/2018
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Mindy said the business did a good job and she had no problems.
Category: Collision
Service Date: 03/27/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 2001 in total