ARA Collision CARSTAR Marysville

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 1348 Reviews )

99% Would Recommend
Latest Review 2 days ago

Reviews


HP
Houston P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Collision
Houston said this facility has good customer service. The staff is very communicative and they do good work.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Collision
John said the receptionist was really very helpful. He stated that he received his vehicle back two days early.
This review was collected via phone interview by Customer Research Inc.

NK
Nicole K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Collision
Nicole said it was really a great experience , they kept her updated and the vehicle came cleaner than what it was when she took it . She said they did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

KP
Kaylee P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Kaylee said the staff made the experience very easy for her. She stated everything looks good and works fine.
This review was collected via phone interview by Customer Research Inc.

SR
Scott R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Scott said everything was great.
This review was collected via phone interview by Customer Research Inc.

DS
Douglas S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Douglas said everything about the experience was really good. He stated the staff kept in communication with him throughout the process, and the work was great. He also mentioned the staff was super pleasant and thorough. The original timeline was 1 to 1 and a half weeks, but it ended up taking 2 weeks because they found additional damage when they started tearing the vehicle apart. They let him know what was going on and kept him updated every couple days.
This review was collected via phone interview by Customer Research Inc.

MC
Maria C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Spoke with Allen. He said the repairs were quick and efficient.
This review was collected via phone interview by Customer Research Inc.

RT
Rosalba t.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Collision
Rosalba said the business had her vehicle repaired when they said they would.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Collision
Spoke with Johnathan. He said the staff made it easy for him. He really didn't have to do anything.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Bob said he is satisfied overall with the repairs. The employee did fail to put the air duct system back together so Bob had to bring the vehicle back, the manager had a quick response and had it fixed in 15 minutes. Overall the employees did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

O
Orkin
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Orkin said the business is outstanding. They called him every day with an update and he did not expect that. The vehicle was ready two days earlier than the promise date.
This review was collected via phone interview by Customer Research Inc.

DE
Douglas E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Douglas said the employees are great people, they did a great job, they bend over backwards to help, and kept him informed. The facility is clean and modern. He chose this business because they have a very good reputation. He wants the employees to continue doing a good job.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Spoke with Letisha. She said this facility was absolutely fantastic, especially the staff member who prepared the estimate.
This review was collected via phone interview by Customer Research Inc.

WA
Wallace A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Wallace said this facility handled everything in a professional manner. He really appreciated their quickness and the quality of work.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Michael said the staff here was awesome and he was very impressed with this facility.
This review was collected via phone interview by Customer Research Inc.

CM
Conrad M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Collision
Conrad said that the staff seemed good.
This review was collected via phone interview by Customer Research Inc.

MM
Martin M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Martin said the job that this business did looked good upon inspection, they did it pretty quickly and they were nice. His insurance company referred him to them.
This review was collected via phone interview by Customer Research Inc.

RD
Rufino D.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Collision
Rufino said he is happy with the finished product that the employees did. He thinks the price should be more reasonable when coming out of the customers pocket.
This review was collected via phone interview by Customer Research Inc.

DS
Donald S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Collision
Donald said the staff has good customer service skills. They are also friendly and willing to point out things a regular person might not be aware of. He also mentioned the vehicle was finished a bit earlier than expected.
This review was collected via phone interview by Customer Research Inc.

DR
Dale R.
Washington
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2019 Category: Collision
Dale said he was not happy that the business replaced his damaged rim with a refurbished rim. The rental vehicle they provided did not have gas in it, he called to informed them and they told him to just return it, with no gas. He would not recommend it for those reasons.
This review was collected via phone interview by Customer Research Inc.