ARA Collision CARSTAR Marysville

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1105 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


GM
Gwen M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Collision
Gwen said she was pleased with everything the employees did.
This review was collected via phone interview by Customer Research Inc.

MT
Melvin T.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Collision
Melvin said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

BL
Betty L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Betty said she had work on her vehicle done at this business before and they are close to her home. Her vehicle was delayed 1 week due to parts being delayed from back East.
This review was collected via phone interview by Customer Research Inc.

RG
Rosales G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Rosales said the business was very communicative throughout the process and they finished the work when promised.
This review was collected via phone interview by Customer Research Inc.

JJ
Janet J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Janet said the staff did an excellent job, kept her informed with everything that was happening with her vehicle and even cleaned it.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Washington
Verified
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07/13/2018 Category: Collision
Spoke with Lori. She said this business was very efficient and communicated with her every step of the way. She said she had heard good things about them.
This review was collected via phone interview by Customer Research Inc.

GS
Gloria S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Collision
Gloria said her vehicle was at the business only one day and there was not much to be discussed. Her overall experience was very good.
This review was collected via phone interview by Customer Research Inc.

CW
Carrie W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Collision
Carrie said the business was really awesome. The staff were really good and helpful. Her vehicle was ready a day or two early, and they were great.
This review was collected via phone interview by Customer Research Inc.

SR
Stella R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Collision
Stella said the employees were nice. She was happy with their work.
This review was collected via phone interview by Customer Research Inc.

PB
Pamela B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Collision
Pamela said the employees did a beautiful job. They were perfect, kind, pleasant, nice and good to her. Her vehicle looks beautiful.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Collision
Robert said this business was on top of his vehicle right away. They kept him informed during the process. They did an excellent job. He had been there before. The staff was exceptionally polite.
This review was collected via phone interview by Customer Research Inc.

AJ
Arnold J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Collision
Arnold said the staff members were quick. They dropped him off at the rental facility and he did not have to return the vehicle back to the rental facility, the staff did it. They did a great job.
This review was collected via phone interview by Customer Research Inc.

TF
Todd F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Collision
Todd said this is where he brings his vehicle every time.
This review was collected via phone interview by Customer Research Inc.

MS
Marilyn S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Collision
Marilyn said the business did a good job on the repair.
This review was collected via phone interview by Customer Research Inc.

SE
Sherry E.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Collision
Sherry said the vehicle was ready two days earlier than promised.
This review was collected via phone interview by Customer Research Inc.

JG
Jennifer G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Jennifer said her vehicle had a problem. The employees were on top of things. They fixed it. They were friendly and had great attitudes.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Collision
Daniel said his overall experience went great. They did a good job. The repair took a week longer than promised, which was annoying. They had to send his vehicle to a third party business for some of the work.
This review was collected via phone interview by Customer Research Inc.

KG
Kenneth G.
Washington
Verified
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05/18/2018 Category: Collision
Kenneth said he is really satisfied with this business. The repair took an extra day, because the business had to send the vehicle to another facility for an alignment, and the other business took longer doing the work than expected. The employees were good at keeping him posted on when the vehicle would be done. They were also very friendly. This business was on the list of businesses recommended by the insurance company.
This review was collected via phone interview by Customer Research Inc.

SG
Susan G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Collision
Spoke with Robert. He said, they are pleased with the work.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Nancy said the staff were super friendly, helpful, and they kept her updated. They did a great job and the repair was excellent.
This review was collected via phone interview by Customer Research Inc.