ARA Collision CARSTAR Marysville

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1230 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


BK
Brian K.
Washington
Verified Customer
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04/17/2019 Category: Collision
Brian said the repair was good. It was completed one week earlier than promised.
This review was collected via phone interview by Customer Research Inc.

RB
Roby B.
Washington
Verified Customer
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04/16/2019 Category: Collision
Roby said this business did not give him a promise date because they had to order a part. They were really good and this is the second time they have worked on a vehicle for him. The staff was awesome. When he first went to this facility they treated him well. It is the cleanest facility he's ever seen. The manager goes above and beyond. They do what ever they have to do to accommodate the customers.
This review was collected via phone interview by Customer Research Inc.

TG
Thomas G.
Washington
Verified Customer
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04/15/2019 Category: Collision
Thomas said the employees were very nice, very easy to deal with and his vehicle looks good. It was a smooth transition and everything went well. He chose this facility because of the insurance facility and because of the really good reviews.
This review was collected via phone interview by Customer Research Inc.

DB
Darryl B.
Washington
Verified Customer
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04/15/2019 Category: Collision
Darryl said this business did a fantastic job. They get things done when they are supposed to be done.
This review was collected via phone interview by Customer Research Inc.

AT
Aletha T.
Washington
Verified Customer
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04/10/2019 Category: Collision
Aletha said the customer service at this business was great. The employees were friendly and courteous.
This review was collected via phone interview by Customer Research Inc.

CD
Cathy D.
Washington
Verified Customer
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04/09/2019 Category: Collision
Cathy said the staff and customer service at this business were great. She states that her vehicle was supposed to be ready the day after she brought it to them, but it was ready by 5pm, the same day. She has used this business before after going to another repair facility where the staff there did not treat her nicely. The employees here are really nice and great people.
This review was collected via phone interview by Customer Research Inc.

KC
Krista C.
Washington
Verified Customer
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04/08/2019 Category: Collision
Krista said the staff did really good, kept her informed and did good work.
This review was collected via phone interview by Customer Research Inc.

WL
Wanda L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Collision
Wanda chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

RK
Rick K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Collision
Rick said the staff went out of their way and treated him very well. They are knowledgeable and know what they're doing.
This review was collected via phone interview by Customer Research Inc.

JP
Jill P.
Washington
Verified Customer
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03/28/2019 Category: Collision
Spoke with Bob. He said that the work was done very well.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Washington
Verified Customer
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03/27/2019 Category: Collision
Jim said the personnel were courteous, helpful and informative.
This review was collected via phone interview by Customer Research Inc.

WD
Willemina D.
Washington
Verified Customer
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03/27/2019 Category: Collision
Willemina said the customer service at this business was good. The staff kept in contact with her about the status of her vehicle.
This review was collected via phone interview by Customer Research Inc.

EC
Ed C.
Washington
Verified Customer
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03/27/2019 Category: Collision
Ed said the staff seemed professional and they did a fine job. He has absolutely no complaints and his vehicle looks good. However, he said he waited 48 hours for them to contact him and when they did not, he had to call in to check what was going on. He said the only limit that this facility has is that they can't hold a vehicle that isn't in process so it's inconvenient for the customers.
This review was collected via phone interview by Customer Research Inc.

EG
Ernie G.
Washington
Verified Customer
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03/27/2019 Category: Collision
Ernie said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

MT
Melvin T.
Washington
Verified Customer
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03/25/2019 Category: Collision
Melvin said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

LF
Lashona F.
Washington
Verified Customer
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03/25/2019 Category: Collision
Lashona said it was very friendly, quick and professional customer service.
This review was collected via phone interview by Customer Research Inc.

AT
Amy T.
Washington
Verified Customer
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03/25/2019 Category: Collision
Spoke with Reese. He said the repairs were great. He appreciated the employees professionalism, their quickness and the extra paint correction. He chose this business because of the location and the great reviews.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Washington
Verified Customer
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03/22/2019 Category: Collision
Spoke with Dee. She said the business did a really good job. They were thorough and prompt with good customer service.
This review was collected via phone interview by Customer Research Inc.

JK
Jennifer K.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Collision
Jennifer said the customer service is really good. The vehicle was done, she went to get it and the front of the vehicle was scraped. The staff were super nice, took it back in, and it was fixed the next day.
This review was collected via phone interview by Customer Research Inc.

BC
Bridget C.
Washington
Verified Customer
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03/20/2019 Category: Collision
Bridget said the customer service at this business was excellent. The staff were able to get her in and out right away. Her vehicle looks amazing. They did an outstanding job. Her vehicle was ready 1 day earlier than what was originally promised. It was fantastic doing business with them, the employees were very professional.
This review was collected via phone interview by Customer Research Inc.