ARA Collision CARSTAR Marysville

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1290 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MJ
Michele J.
Washington
Verified Customer
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08/19/2019 Category: Collision
Michelle said that she loved the person she dealt with, he was really nice and really good. She chose this facility because it was one of her insurance company's recommended facilities and it had the highest rating on Yelp.
This review was collected via phone interview by Customer Research Inc.

CB
Colleen B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Colleen said the business always does a good job, and the staff are friendly.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
Washington
Verified Customer
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08/17/2019 Category: Collision
Spoke with Matthew's wife. She said that the place was very informative and they gave her constant updates throughout the repair. She used Google to find the place.
This review was collected via phone interview by Customer Research Inc.

JM
Jeffrey M.
Washington
Verified Customer
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08/16/2019 Category: Collision
Spoke with Amanda. She said the customer service was great, and the staff had good communication skills. She had the original estimate done at a different business, which she disliked, so she switched to this facility. She stated this business went off the estimate at the other business, so nobody there prepared one.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
David said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MB
Mohammad B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Mohammad said the staff at this business was courteous and on time with his vehicle. They did very well with the complication they came across.
This review was collected via phone interview by Customer Research Inc.

JE
Jon E.
Washington
Verified Customer
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08/07/2019 Category: Collision
Jon said he was impressed by the friendliness and the cleanliness of the facility.
This review was collected via phone interview by Customer Research Inc.

JS
Jonathan S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Collision
Spoke with Linda. She said the customer service was great, the employees kept her updated and the vehicle looks great.
This review was collected via phone interview by Customer Research Inc.

KJ
Kandida J.
Washington
Verified Customer
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08/05/2019 Category: Collision
Kandida said that the business had extremely fast turn around , great customer service, and communicated well. She was perfectly happy with everything that the facility provided. She really appreciated the warranty offered through her insurance company and that is why she chose this facility
This review was collected via phone interview by Customer Research Inc.

BC
Billy C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Collision
Billy said the repair the business performed was good. They had good communication and kept him updated. If they couldn't get a hold of him through calls, they would email him. He liked that.
This review was collected via phone interview by Customer Research Inc.

FL
Fonda L.
Washington
Verified Customer
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08/03/2019 Category: Collision
Fonda said the business kept in touch and did a good job. The only issue is there is over spray on the headlights. She is going to have them help her buff that.
This review was collected via phone interview by Customer Research Inc.

DB
Dianna B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Collision
Diana said that when she left the facility her right signal light wasn't working and the facility has since repaired the issue. He vehicle wasn't ready when promised because of a parts delay and her insurance company. She said the staff did very good.
This review was collected via phone interview by Customer Research Inc.

JH
Justin H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Collision
Justin said the business kept in contact with him and let him know what was going on with his vehicle. They went above and beyond, they didn't do anything before letting him know first, and even did some extra work fixing some issues with his door. His vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

KE
Katherine E.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2019 Category: Collision
Katherine said the rental vehicle was supposed to have been set up when she dropped her vehicle off but wasn't. The rental facility didn't know anything so she had to wait longer . She said the side mirror is loose but she doesn't have time to get it fixed. She said there was like a 5 day delay because they had to center the windshield glass. She said the communication with the time frame could have been better.
This review was collected via phone interview by Customer Research Inc.

RC
Rachel C.
Washington
Verified Customer
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07/29/2019 Category: Collision
Rachel said the staff were really nice and helpful. They worked with the other party's insurance and made the process easy. They had her vehicle done 2 days earlier than promised. They called and updated her with orders that were made and payments.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Washington
Verified Customer
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07/24/2019 Category: Collision
John said he had no problems with the experience, and the staff kept him well informed. He also mentioned they were really friendly, and the communication was excellent. He received both phone call updates and emails, including pictures.
This review was collected via phone interview by Customer Research Inc.

NR
Nitashika R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Nitashika said the repair was great. The estimate was properly done. She was very satisfied with the work and the vehicle looked great.
This review was collected via phone interview by Customer Research Inc.

MA
Michael A.
Washington
Verified Customer
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07/24/2019 Category: Collision
Michael said that the communication is good. He said that the staff gave him a detailed explanation of the repairs and that the repairs were completed quickly.
This review was collected via phone interview by Customer Research Inc.

J
Javier .
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Javier said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

KH
Kimberly H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Collision
Kimberly said the business was excellent, she got there in good time, it was all perfect.
This review was collected via phone interview by Customer Research Inc.