ARA Collision CARSTAR Marysville

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1090 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JG
Jennifer G.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Jennifer said her vehicle had a problem. The employees were on top of things. They fixed it. They were friendly and had great attitudes.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Collision
Daniel said his overall experience went great. They did a good job. The repair took a week longer than promised, which was annoying. They had to send his vehicle to a third party business for some of the work.
This review was collected via phone interview by Customer Research Inc.

KG
Kenneth G.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Kenneth said he is really satisfied with this business. The repair took an extra day, because the business had to send the vehicle to another facility for an alignment, and the other business took longer doing the work than expected. The employees were good at keeping him posted on when the vehicle would be done. They were also very friendly. This business was on the list of businesses recommended by the insurance company.
This review was collected via phone interview by Customer Research Inc.

SG
Susan G.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Collision
Spoke with Robert. He said, they are pleased with the work.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Nancy said the staff were super friendly, helpful, and they kept her updated. They did a great job and the repair was excellent.
This review was collected via phone interview by Customer Research Inc.

ED
Elizabeth D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Elizabeth said the employees did excellent work. It only took 2 days for her vehicle to get done. They told her it would take 3 - 4 days.
This review was collected via phone interview by Customer Research Inc.

SA
Sandra A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Spoke with Russ. He said this business kept him updated on the status of the repair, which was done in a timely fashion. There was not a single thing about the experience he was not happy with.
This review was collected via phone interview by Customer Research Inc.

BL
Becky L.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
Becky said the employees were wonderful.
This review was collected via phone interview by Customer Research Inc.

SH
Steven H.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Collision
Steven said it was excellent work, but he had to go back because the muffler was rattling. The business resolved the issue.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
James said the staff were quick and did a really good job. He appreciated that the interior of his vehicle was detailed. He was kept informed while he was on vacation and they were easy to work with.
This review was collected via phone interview by Customer Research Inc.

LL
Lacey L.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Collision
Lacey said the staff were really nice, but there was one issue. The facility had her vehicle all day, then called her an hour before they closed to tell her the people never came and her vehicle didn't get done that day.
This review was collected via phone interview by Customer Research Inc.

MZ
Michael Z.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Collision
Michael said the employees were courteous and took care of his vehicle. They completed their work in a timely manner. He has no complaints. There wasn't a promised time but he did get his vehicle back sooner than he thought he would.
This review was collected via phone interview by Customer Research Inc.

JW
Joshua W.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Collision
Spoke with Joshua's wife. She said she was totally satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

CW
Cindie W.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Collision
Cindie said the business kept in touch with her really well. She was pleased with her vehicle's repairs and it has been driving really well.
This review was collected via phone interview by Customer Research Inc.

AN
Angelaun N.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Collision
Angelaun said Kim was amazing. Christian was fantastic and an asset to this business. He was awesome and kept his word. If he said he would call by 5PM, he called by 5PM. If he said the work would be done at a certain time, it was done by that time. The employees had great communication and customer service. They made a stressful situation easier. They should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JS
Jedidiah S.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Collision
Jedidiah said he was happy with the work. The business always treats him well.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Collision
Robert said the staff members did a really good job. They were nice and quick. They are friendly people. His vehicle was ready before the time promised.
This review was collected via phone interview by Customer Research Inc.

SO
Stephen O.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Collision
Stephen said the employees were personable, quick, and did a good job. He enjoyed using this business.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
John said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

CE
Cory E.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Cory said everything worked out well. The vehicle looked brand new.
This review was collected via phone interview by Customer Research Inc.