ARA Collision CARSTAR Seattle

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

172 Reviews

96% Would Recommend
Latest Review 2 days ago

Reviews


SC
Siuhar C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Collision
Siuhar said that she got good customer service.
This review was collected via phone interview by Customer Research Inc.

RX
Renjie X.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Collision
Renjie said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.

ST
Sehee T.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Collision
Spoke with Nathan. He said they're super happy with their experience. They did a great job. They had an issue with the paint machine. The painting took a while.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Collision
Paul said the staff did a great job, and the repair looks great. He needed to have his bumper and a bracket replaced but did not want a rental vehicle. He let the business know that he was looking to have his vehicle in the facility for the least amount of time as possible. The paint tech immediately was able to match the color of his vehicle, they ordered the bumper and painted it before they took his vehicle in. When it was ready to be assembled they only needed his vehicle for one day.
This review was collected via phone interview by Customer Research Inc.

MB
Marie B.
Washington
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2019 Category: Collision
Marie said the staff did not keep her updated until she called in to find out what was going on. They did not vacuum the vehicle completely, they just did the front. She was not satisfied with the quality of the repair because there is a big scratch where it was painted. She did not receive a copy of the estimate. She was not satisfied with the communication with her. She would not recommend the business for repair.
This review was collected via phone interview by Customer Research Inc.

CI
Conor I.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Collision
Conor said he had a good experience with the repair the business provided. The staff were honest. His vehicle was a few hours late because they were washing it.
This review was collected via phone interview by Customer Research Inc.

JA
Jessica A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Jessica said she had a good experience.
This review was collected via phone interview by Customer Research Inc.

MW
Megan W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Collision
Megan said every one was absolutely wonderful. It was some of the best customer service she has ever received. Her vehicle was ready before the promise date and she was updated daily.
This review was collected via phone interview by Customer Research Inc.

JS
Jared S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Collision
Jared said Melody and Will went above his expectations. They treated him with respect and were courteous. They kept him well informed, they really knocked the repair out of the park.
This review was collected via phone interview by Customer Research Inc.

DD
Dwight D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Collision
Dwight said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Collision
Paul said they took the time to explain to him the shades of paint , they gave a small can of touch up paint and there were some other small events that made him appreciate their service.
This review was collected via phone interview by Customer Research Inc.

UL
Uyen L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Collision
Uyen said the repairs were pretty good.
This review was collected via phone interview by Customer Research Inc.

ST
Samantha T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Collision
Samantha said they did a great job. They were friendly and quick.
This review was collected via phone interview by Customer Research Inc.

LP
Lindsey P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Collision
Lindsey said the staff were friendly. They had her vehicle repaired in a timely manner. They were able to do a quick temporary fix, so she could have her vehicle while they waited for parts.
This review was collected via phone interview by Customer Research Inc.

MG
Michelle G.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Collision
Michelle said that there was some miscommunication between her and the staff, but everything worked out in the end.
This review was collected via phone interview by Customer Research Inc.

SH
Sam H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Collision
Sam said the repair looks good.
This review was collected via phone interview by Customer Research Inc.

SE
Sabrina E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Collision
Sabrina chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

BK
Brenda K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Brenda said the staff were amazing. They kept her informed, were kind and courteous, and were just really nice people. They were also caring and kind.
This review was collected via phone interview by Customer Research Inc.

NH
Nicole H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Nicole said this facility was excellent and fast.
This review was collected via phone interview by Customer Research Inc.

SG
Semhar G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Collision
Semhar said Melody went above and beyond her expectations, and kept her updated. She really appreciated this.
This review was collected via phone interview by Customer Research Inc.