Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

15 Reviews

93% Would Recommend
Latest Review 4 days ago

Reviews


JW
Janet W.
Arcadia, CA
Verified Customer
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12/10/2018 Category: Collision
Janet said this business was courteous and helpful. The repairs are working well.
This review was collected via phone interview by Customer Research Inc.

KB
Kathy B.
Duarte, CA
Verified Customer
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12/06/2018 Category: Collision
Kathy said the business went out of their way to make sure it was the best possible repair.
This review was collected via phone interview by Customer Research Inc.

DP
Dino P.
Arcadia, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Collision
Dino said everything was perfect with the business.
This review was collected via phone interview by Customer Research Inc.

SN
Sam N.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018 Category: Collision
Sam said it took a little longer than anticipated. He said there was a five day delay due to parts.
This review was collected via phone interview by Customer Research Inc.

RF
Rosie F.
South Pasadena, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Collision
Rosie said the business was helpful and accommodating and the employees were very personable.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeanie J.
Altadena, CA
Verified Customer
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11/20/2018 Category: Collision
Jeanie said the staff were very helpful and attentive. They followed up with calls, answered her calls, and always do a good job.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Arcadia, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Collision
James said the manager communicated well. The job was done in the time frame they said, and it the quality of the work was good.
This review was collected via phone interview by Customer Research Inc.

RW
Roger W.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Collision
Roger said the body work is okay, but he thinks he had a little issue with some unprofessional communication. They are not always on track, and sometimes they forget things, not working as a team. He was told the work would take 3 days, but it took 10 days to complete. There was no reason given. He was not informed, and had to call in himself. Other than that, he came in for a quote on his bumper. The manager didn't seem very patient until Roger agreed to have the work done at this place. The younger staff member who initially helped Roger was very patient and nice, and always very professional. He chose this facility because of its reviews on Yelp.
This review was collected via phone interview by Customer Research Inc.

SS
Subramanian S.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Collision
Subramanian said there were no major issues with this business. The technicians and the managers were responsive with the updates. He said the vehicle was not ready when promised due to a parts delay but he did not elaborate as to how late it was. He is satisfied with the quality. Nick and Jack were very nice to work with.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
San Gabriel, CA
Verified Customer
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11/07/2018 Category: Collision
Kevin said they were awesome. His experience, their honesty, and their helpfulness were great.
This review was collected via phone interview by Customer Research Inc.

WF
William F.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Collision
William said he was happy with everything the business did.
This review was collected via phone interview by Customer Research Inc.

SV
Sidath V.
Arcadia, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Collision
Sidath said the seat belt was not repaired, but he talked to the people about it. He still needs to take the vehicle there but has had no time. The person who handled everything was very good and very friendly. The work done was excellent, he's very satisfied, the staff was friendly, and answered all of his questions.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeanie J.
Altadena, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Collision
Jeanie said the facility was clean. The staff was nice and helpful. They took care of her repair needs.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Arcadia, CA
Verified Customer
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09/19/2018 Category: Collision
Brian said the business did good work.
This review was collected via phone interview by Customer Research Inc.

JK
Jonathan K.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Collision
Jonathan said the work was fine, however, the business had a little mix up with the charges for the repair. He stated that he did not know the cause in the delay of delivery of his vehicle.
This review was collected via phone interview by Customer Research Inc.

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