Verified CustomerDear Marla, Thank you for sharing your feedback with us. We're delighted to hear that your car looks as good as new. However, we sincerely apologize for the poor and inconsistent communication you experienced. Rest assured, we understand the importance of clear and timely communication, and we will address this internally to ensure improvements are made. We truly appreciate your recognition of Hannah and Carey's excellent service. They are valuable members of our team, and it's wonderful to hear that they left a positive impression. Your comments will be shared with them, and we know they will be thrilled to hear about your kind words. If there's anything else you'd like to discuss regarding your experience, please feel free to reach out to us directly. Your satisfaction is our top priority, and we are committed to providing the best customer service possible. Warm regards, [Manager's Name]
yes i agree with the customer, it is difficult anytime we are short staffed .thank you for the survey and your understaning this helps us to improve on areas we need to. we will work on staffing while people are out .we do and allways strive for a quality repair sometimes we have delays for thing we cant control.thank you again for helping us get better this is how we get there....
Kudos and praise for Hannah and Carey who both were excellent!