Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

280 Reviews

99% Would Recommend
80% Business Response
Latest Review 5 days ago

Reviews


VB
Verla B.
Council Bluffs, IA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Verla said the business did what was needed. She is very pleased and does recommend them to other people.
This review was collected via phone interview by Customer Research Inc.

AR
Andy R.
Council Bluffs, IA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Andy said the business did a good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SD
Shelia D.
Council Bluffs, IA
Ford ZX2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Good Service
I have brought my car in a few times for service and they always find time to squeeze me in. I realize any mechanic's job is to find hidden needed repairs,but a thorough inspection is always needed! No additional repairs are added unless authorized ahead of time! Awesome job,and teamwork!!

PA
Pamina A.
Council Bluffs, IA
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Fantastic place!!
This service garage is run by amazing people. Guys explained everything they were doing. People in the shop area were very friendly and made me feel welcome. I will come back!!

EH
Ernst H.
Council Bluffs, IA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Ernst said this business had good service.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thanks for the review Ernst we really appreciate it!!


AC
Andrew C.
Council Bluffs, IA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Andrew said the business got the job done quickly and efficiently.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thank you for the great review Andy. We appreciate your business!!


Verified Customer
Council Bluffs, IA
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2018
Claudette s
Everyone was very nice and helpful but the wait time was a little bit longer than I expected for me to have my car check out to see what I needed done, but over all it was good service. Thank you.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thank your for the review. We are very thorough so sometimes it does take time to inspect a vehicle. Thanks for coming in!


HW
Heath W.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Heath said the employees provided good customer service. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thank you for the great review Heath. We appreciate yout business!


JM
Jane M.
Council Bluffs, IA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jane said the employees have always treated her fairly and she's been a customer for a long time.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thank you Jane. It's always great to see you!


GF
Glen F.
Council Bluffs, IA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
continued excellent service
as usual... timely , accurate high quality repair on our ‘10 suburban.
Matt A., Service Manager from Atherton Automotive Service Center responded on 12/04/2018

Thank you Glen! We appreciate your business!


Verified Customer
Honey Creek, IA
Ford Police Interceptor
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018
They do good work. A bit pricey though
Their work was thorough but definately pricey. They also didnt get my vehicle in when they told me they would. Said 1 or 2 days and took 3. Manager was very professional, decent shop but decided to go elsewhere for othe repairs due to price.
Matt A., Service Manager from Atherton Automotive Service Center responded on 10/16/2018

We are sorry about the time it took to get your truck repaired. It was towed into us without knowing it was coming in & we had quite a full schedule already for the week. Sometimes other repairs do not go as planned which can back us up as well. We hope you keep us in minde for future repairs.  


LR
Lupe R.
Council Bluffs, IA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Lupe said his service is always good. They've come through on a big problem that no one else could find. The staff is good.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Lincoln, NE
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
John said it took a little long for just an oil change.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Council Bluffs, IA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
High level of Honesty
I wouldn’t take our card any other place. Their price quotes are always on spot. If they run into anything unexpected they always call and give me my options & costs. They are Honest !!

MR
Michael R.
Council Bluffs, IA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
great service great people
same as above a pleasure to go there. somebody you can trust

KH
Kevin H.
Council Bluffs, IA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Highly Recommended
This is one of the most thorough, reliable, and professional shops in the metro area. I highly recommend you find your way to Athertons for anything auto related. I've been going there for years and will continue to do so.

Verified Customer
Council Bluffs, IA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Nicely done.
Proficient work. Appointment was fast. My noise went away. It was much cheaper than at the dealership. Thanks Matt Jr.

TM
Troy M.
Missouri Valley, IA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Guaranteed reliable service
I had original rotors replaced because they were warped , front end shaking at higher speed breaking. Several months later same thing started again. Took it in to see what the problem was.. found out new rotors were faulty, they put on new rotors and pads no charge under warranty. Always receive excellent service would highly recommend them to anyone needing work done on their vehicle
Matt A., Service Manager from Atherton Automotive Service Center responded on 09/19/2018

Thanks for the great review Troy! Please let us know if you have any othe issues!!


KH
Kevin H.
Bettendorf, IA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Kevin said the staff did everything they could possibly do to help him get back home to another state.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 09/19/2018

Thanks for the 5 star review Kevin we really appreciate it!!


DS
David S.
Council Bluffs, IA
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
David said this business did a really good job. Every thing was wonderful.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 09/19/2018

We appreciate the great review David, thank you!!


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