ATHERTON AUTOMOTIVE SERVICE CENTER


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

142 Reviews

100% Would Recommend
75% Business Response
Latest Review 1 day ago
Shawn S. on 10/20/2017
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"Atherton Auto"
Matt and the mechanics are top notch in customer service as well as vehicle service.
Vehicle: Chevrolet Equinox
Service Date: 10/18/2017
Review Created: 10/20/2017 12:07 PM
Cati D. on 10/20/2017
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"Execllent service and great follow up!"
The car is running great, the plan for future work is set and manageable, and Atherton's follow up is unlike any other shop I've brought my car to. Also, they will arrange for transportation when I bring the car back in if needed. The car feels a lot safe than it did 2 weeks ago and will hopefullt run another 15 years just as well.
Vehicle: Toyota RAV4
Service Date: 10/11/2017
Review Created: 10/20/2017 08:33 AM
John P. on 10/20/2017
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"Trust"
They always take care of me. Matt Jr always lets me know if there is something that could be done but isn't necessary and we save it for another trip. Its hard to find a mechanic that isn't going to hose you but Atherton's always takes care of you!
Vehicle: Ford Ranger
Service Date: 10/11/2017
Review Created: 10/20/2017 06:40 AM
Alan S. on 10/06/2017
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Alan said the head mechanic was a decent man. He told him what was wrong and he kept him informed. The staff was up front and honest.
Vehicle: Pontiac Bonneville
Category: Service
Service Date: 09/27/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Zach S. on 09/29/2017
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"Problem solved"
I had a hard shift in the first and second gear that was concerning me that there may be a bigger issue in the transmission. Matt found a service bulletin that had a software update for my fusion. After the update was applied, they informed me it might. Take a few days to see improvement due to the car adjusting with the new software. The very next the hard and quick shifting was gone. Very happy with the end results. Thanks to Matt and his team at Atherton's
Vehicle: Ford Fusion
Service Date: 09/20/2017
Review Created: 09/29/2017 06:40 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 10/09/2017

Thanks for the great review Zach! We appreciate your business!!!

Joan B. on 09/29/2017
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Joan said she has gone to this business for several years. They do a good job and they are very honest.
Vehicle: Jeep Liberty
Category: Service
Service Date: 08/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 10/09/2017

Thanks for the great review Joan!!

Pat B. on 09/25/2017
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Pat said she has been doing business with this facility for a very long time because the work always turns out great.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 09/13/2017
Review Created: 09/25/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 10/09/2017

Thanks for your business Pat!!

Rod K. on 09/11/2017
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Rod said this business did a good job and the price was right.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/31/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 10/09/2017

Thanks for the great review Rod!!

J C. on 09/08/2017
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"Atherton's is the Best!"
Atherton's has taken care of my three vehicles since moving to Council Bluffs in 2009. The three vehicles include a 1999 Buick Riviera; 2001 Corvette convertible; and a 1993 Chevrolet Silverado pick-up. One of the Atherton brothers has received (earned) the highest award for automotive analysis from NAPA. Each vehicle is thoroughly checked when delivered to Atherton. Service needs are immediately discussed with the owner, including points placed on the "watch" list. Another Atherton brother communicates with each customer regarding vehicle maintenance needs, using vocabulary and terminology that the customer clearly understands. The front desk staff is equally as competent, serving customers promptly with accuracy. One last point: every staff member greets each customer by his or her first name when entering either the office area or the work area, which is a deeply appreciated personalized touch. Atherton Automotive staff respects the well-being of their customers, which reflects their interest in the continued well-being and safety of their customers.
Vehicle: Chevrolet Pickup
Service Date: 09/05/2017
Review Created: 09/08/2017 06:11 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

J, we really appreciate your business & it's always great seeing you!! Thanks for the great review!!

MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 10/09/2017

Another great review J!! we greatly appreciate it!

Tracy and Carrie L. on 09/04/2017
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"Great Service!"
Junior is really good to me. Fixes my car every time something is wrong and gives me a loaner. They are fair with me and take care of all the warranties when necessary. The service keeps me coming back.
Vehicle: Jeep Compass
Service Date: 08/31/2017
Review Created: 09/04/2017 07:33 PM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thanks for your business Carrie, we really appreciate it!!

Debbie P. on 09/01/2017
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"Great service-detailed oriented "
Appreciated the attention to details and outlining recommendations so I could remember what was done and what needs to be done. Great having a loaner car available to use as well. Also like the email that allows you to keep track of service to the vehicles
Vehicle: Hyundai Elantra
Service Date: 08/29/2017
Review Created: 09/01/2017 05:19 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thanks for coming in Debbie!! Look forward to servicing your vehicles in the future!!

Barbara T. on 09/01/2017
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"Always thorough."
Went in for an oil change. They did that and reviewed those things we've been watching. When done, I had the confidence of driving away in a vehicle that was as "good to go" as it could be. Thanks, guys!
Vehicle: Chevrolet Impala Limited
Service Date: 08/30/2017
Review Created: 09/01/2017 03:24 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thank you Barbara!! It's alway great seeing you! We really appreciate your business!! 

Albert Z. on 08/29/2017
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Albert said they're good.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/16/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thanks for the review Albert, it's always great seeing you!!

Rick S. on 08/28/2017
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Rick said this business did the work quickly for the price they said they would do it for. They were friendly.
Vehicle: Honda Civic
Category: Service
Service Date: 08/15/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thanks for the great review Rick! We really appreciate you business!!

Jeff F. on 08/17/2017
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"Friendliest shop in town"
My Wife has told me how great the staff is there and so friendly. She gets ice there! I figure if they are that nice with just an ice purchase why not try them for service! I wasn't disappointed! Give them a try!
Vehicle: Ford Escape
Service Date: 08/09/2017
Review Created: 08/17/2017 08:02 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 08/24/2017

Thank you for the great review Jeff, we really appreciate your business!!

Brayden D. on 08/15/2017
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Brayden said the business did a great job.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 08/04/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/19/2017

Thanks for the great review Brayden, we appreciate your business
!!

Dylan O. on 08/12/2017
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Dylan said the staff was nice and friendly.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/08/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thanks for the review Dylan! We appreciate your business!!

Glenn R. on 08/09/2017
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Glenn said her family uses them, and recommends them.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 08/04/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/19/2017

Thanks for the great review Glen!!

Terry B. on 08/02/2017
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"Professional automotive service center"
Atherton Automotive provides high quality service, work and parts. My work has been done timely, as scheduled with good communication if there are other issues. Followup if needed was excellent. They point out other issues they see although not everything is worth doing on an older vehicle. Atherton is not the cheapest route to go but their work allows us to haul bicycles on 3000 mile trips in our van with 160,000 miles on it with confidence.
Vehicle: Chevrolet Uplander
Service Date: 07/28/2017
Review Created: 08/02/2017 04:21 AM
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 08/24/2017

It's always great seeing you Terry, thanks for the great review!!

Gary F. on 08/02/2017
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Gary said this business did a nice job.
Vehicle: Jaguar XK8
Category: Service
Service Date: 07/31/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
MATT A., Service Manager at ATHERTON AUTOMOTIVE SERVICE CENTER responded on 09/15/2017

Thank you for your business Gary!! Thank you for the great review!!

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