Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

248 Reviews

99% Would Recommend
79% Business Response
Latest Review 3 days ago

Reviews


KH
Ken H.
Council Bluffs, IA
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Ken said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Council Bluffs, IA
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Matt said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

HR
Harold R.
Council Bluffs, IA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Harold said the staff were a little pushy about him using the business as his exclusive service center.
This review was collected via phone interview by Customer Research Inc.

JF
Jeff F.
Council Bluffs, IA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Affordable Service With a Smile
Matt Jr always has a smile and explains repairs in details. Atherton's always works me into their schedule if possible for unexpected repairs.

BM
Beth M.
Omaha, NE
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Beth said the staff communicated well and was honest with her in regards to her vehicle. She stated the facility did great work and she was very happy with the outcome.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Council Bluffs, IA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
David said everything always goes fine at this business.
This review was collected via phone interview by Customer Research Inc.

SW
Sam W.
Council Bluffs, IA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Sam said she went to this business for an oil change.
This review was collected via phone interview by Customer Research Inc.

VC
Vicki C.
Council Bluffs, IA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Kelly. He said that he has used the place for years and the staff are good people.
This review was collected via phone interview by Customer Research Inc.

RN
Ronda N.
Council Bluffs, IA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Auto mechanics
Honest, trustworthy, fair

BS
Brian S.
Council Bluffs, IA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Brian said the staff are really professional and honest. They always explain everything that's going on with his vehicle to him, and the service work they do is good.
This review was collected via phone interview by Customer Research Inc.

RD
Royce D.
Council Bluffs, IA
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Royce said the business did a good job, it was just pricy.
This review was collected via phone interview by Customer Research Inc.

PT
Patrick T.
Council Bluffs, IA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Patrick said the staff did a good job. They did what they were supposed to. He really liked them, they treated him really well.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Council Bluffs, IA
MG
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2018 Category: Service
David said he did not notice much of a difference in his vehicle after the business serviced it.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 07/05/2018

Thanks for the feedback David. The only adjustment that can be made is for toe. There is no adjustment for caster or camber so there probably would not have been much change to the way that the vehicle drives. 


TH
Trent H.
Council Bluffs, IA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Trent said the staff did what he asked them to do and the service was done quickly.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/27/2018

Thanks for the great feedback Trent we really appreciate it!!


MR
Michael R.
Council Bluffs, IA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Michael said the staff at the business was helpful, courteous, knowledgeable, and answered all his questions. They did a great job.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/27/2018

Thank you for the great review Mike we really appreciate it!!


VB
Verla B.
Council Bluffs, IA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Verla said the technicians got right too it, told her what the problem was and repaired it right away. . She has been getting good service ever since.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/27/2018

Thank you for the great review Verla we appreciate your business!! 


MW
Michael W.
Council Bluffs, IA
Chevrolet Silverado 1500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/21/2018 Category: Service
Michael said he would not recommend the business for service because they quoted him $1000.00 and he fixed it for $50.00. He is also upset they charged him $100.00 to diagnose the vehicle.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/22/2018

Michael I'm not really sure what the misunderstanding was? I did tell you up front that there was a minimum diagnostic fee of $89.75 + Tax. 


GF
Glen F.
Council Bluffs, IA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
honest accurate and professional
excellent service as always. i truly trust the diagnostic and analysis performed on my vehicles whenever i take them to the Atherton’s. Top quality work which is well worth the investment.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/22/2018

Thank you for the great review Glen! We really appreciate your business!!


JB
Jim B.
Indianapolis, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jim said he holds the place in high esteem, and he says Nick is very polite.
This review was collected via phone interview by Customer Research Inc.
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/19/2018

Thanks for the great review Jim we really appreciate it!!


ET
Erik T.
Council Bluffs, IA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Very fair and professional
I had a missfire in one of my cylinders causing loss of power and extremely poor gas mileage. Made an appointment on Friday to have it serviced and they had it diagnosed and repaired before I got off work along with a thorough inspection of my vehicle. All at a very reasonable price. I highly recommend Athertons!
Matt A., Service Manager from Atherton Automotive Service Center responded on 06/19/2018

Thanks for the great review Erik we really appreciate it!


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