Hi Jessica- thank you so much for this review. I sent your info to our manager. This is definitely not how we do business, as you know! I am sure if he hasn't been in touch, he will be shortly. Again- thank you for writinig this. We need to know ALL experiences...it only helps us get better!
When I got home I called to report this issue and was told the service consultant was not available and would call me back. He did not