Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

384 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 7 months ago

Reviews


DG
David G.
Spotswood, NJ
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2019
AVOID AT ALL COSTS!!!!!!!!!!!!!!
What a hack! Took several months like 5 in total to get car back with broken parts smell of burning oil alarm no longer working and him actually telling me hope it stays running I didn't have the proper tools or parts! WTF? Who tells someone who spent over $2,000 and months waiting that? Originally picked up car when it was supposedly fixed and ended up stuck on side of road and had to flat bed it back same day it was picked up. Save your time and money and go somewhere else! Also had hood fly up on RT #18 South after pick up today coz it was never closed porperly and latch inside car was broken with pair of pliers left on passenger seat and one of the two cold ari intakes snaped in half just laying under the hood! WHO THE F**K does that!!!! A HACK!!!!!! AVOID AT ALL COSTS SAVE YOUR MONEY AND SANITY!!!! Total POS! With more excuses than actual fixes. Was told more times than I can count when I could pick up car and magically each and everytime other than today there was a magical issue or lame excuse! Nicest guy to you'll ever get robbed by! Don't believe drop off your car and good luck!!!!

CD
Craig D.
Jamesburg, NJ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2017
Honest & Dependable Auto Shop - Valuable Find!
Roberto is that rare & valuable auto repair shop owner who wil offer sound advice & help you to make the most cost effective and dependable repairs to your vehicle. He takes the long view that a relationship of trust creates a loyal customer for life.

CF
Cathy F.
New Jersey
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2015 Category: Service
Spoke with Gary. He said the service is great at this business and they are honest.
This review was collected via phone interview by Customer Research Inc.

DR
Danielle R.
Monroe Township, NJ
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015 Category: Service
Danielle said her husband called to make an appointment and was told he did not need one. When she got there, she was told she was lucky they were able to work on her vehicle because they were very busy. It took almost an hour longer than she was told. It really was not a big deal. She would have liked to have been called.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Freehold, NJ
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Robert said he was very happy with the service provided by the business.
This review was collected via phone interview by Customer Research Inc.

GP
Gilda P.
Monroe Township, NJ
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Gilda said this business does a beautiful job. They are honest and fix the vehicle. They tell her what they are doing and get it done. She is very satisfied. It is hard to find people like them nowadays.
This review was collected via phone interview by Customer Research Inc.

SD
Stephen D.
Monroe Township, NJ
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Stephen said everything was very good, but there was some trouble with communication as far as letting him know what was happening with the vehicle.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Monroe Township, NJ
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015 Category: Service
Dan said he could not imagine anything better and the people at this business are nice.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
New Jersey
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015 Category: Service
Bill said everything was fine with the service at this business.
This review was collected via phone interview by Customer Research Inc.

FH
FRANK H.
Monroe Township, NJ
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015
roberto keeps prices fair, gives great service
Expected to be done quicker but otherwise everything great

ZM
Zach M.
New Jersey
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2015 Category: Service
Zach said this business provided very good service.
This review was collected via phone interview by Customer Research Inc.

MF
Michelle F.
Monroe Township, NJ
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Michelle said she had a couple of issues with her vehicle. They helped her out and answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

SC
STEVE C.
Monroe Township, NJ
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2015
Excellent service
Excellent service

JP
JAMIE P.
Monroe Township, NJ
Suzuki Grand Vitara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2015
reliable work for a fair price
still waiting for the tube tops and hot pants for the hired help

KV
Kiana V.
Monroe Township, NJ
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Kiana said the business was affordable and they assured her the work was done right.
This review was collected via phone interview by Customer Research Inc.

SJ
SUSAN J.
Old Bridge, NJ
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015
Friendly customer service
Good service

GL
GARY L.
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2015
Oil Change
Good Service

CD
CARL D.
Monroe Township, NJ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2015
My Experience with Auto Authority
I had a problem with Motor Mounts for my 2007 Toyota Camry. Roberto diagnosed the problem and immediately got to work. As always the work was performed perfectly. Each time I am at The Authority I am always treated with Friendliness, Professionalism and Fair prices. I will always bring my car to Auto Authority for all work needed whether big or small. Also, Roberto, Huck and Laurie are all top notch.

KA
Ken A.
Helmetta, NJ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
Ken said they are very efficient.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
New Jersey
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Carol said this business changed her oil. They were polite and on time.
This review was collected via phone interview by Customer Research Inc.

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