Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

403 Reviews

95% Would Recommend
Latest Review 6 days ago

Reviews


MK
Mike K.
Bristol, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Mike said the staff did what they said they'd do, and did the work when they said they would. He appreciated them.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Bristol, VA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Richard said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Joyce S.
Chilhowie, VA
Lincoln MKZ
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2018 Category: Service
Joyce said the tires were locked on her vehicle and she didn't know it because of the bolts. She didn't have the tool for it because it should have been in her vehicle and it wasn't. The staff did a good job, but she could have bought the tool for $20 and stated she felt like they took advantage of her.
This review was collected via phone interview by Customer Research Inc.

CV
Chad V.
Bristol, VA
Cadillac Deville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Chad said the employees were really good and friendly. When they fixed his vehicle the front end vibration went away, but it came back.
This review was collected via phone interview by Customer Research Inc.

CC
Cliff C.
Bluff City, TN
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2018 Category: Service
Cliff said it took the business about two weeks to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Bristol, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Kyle said the staff at this business are friendly. They did what he asked, with reasonable prices.
This review was collected via phone interview by Customer Research Inc.

RR
Raul R.
Bristol, VA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Raul said they worked with him, and they called him when his vehicle was ready and he is very satisfied and pleased.
This review was collected via phone interview by Customer Research Inc.

AB
Adam B.
Bristol, VA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Adam said the facility did a nice job.
This review was collected via phone interview by Customer Research Inc.

SC
Salvador C.
Greensboro, NC
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Salvador said the service was great. However, his tire is not okay. He is not sure if they didn't drive it around after the installation or check to see if it was damaged.
This review was collected via phone interview by Customer Research Inc.

LB
Lee B.
Bristol, VA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Lee said they have great service and answer any questions he has about his vehicle. He said they are awesome.
This review was collected via phone interview by Customer Research Inc.

GE
Glen E.
Butler, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
Honest reliable folks.
Great people. 40+ years they helped me.

ML
Michael L.
Bristol, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Michael said the staff provided great service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DC
Denise C.
Bristol, TN
Buick Riviera
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
Denise said her experience was horrible. She said by the time they finished the price had doubled. Her vehicle still doesn't work properly and the owner is aware but did not resolve issue.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Bristol, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Mark said the business has always taken care of his vehicle needs. Dawn offers good quality customer and vehicle service.
This review was collected via phone interview by Customer Research Inc.

MF
Melanie F.
Blountville, TN
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Melanie said the service was good and professional.
This review was collected via phone interview by Customer Research Inc.

JJ
Jackie J.
Bristol, TN
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Jackie said the staff did excellent work. They came and got her, took her home, were very considerate, and they bought her a hot dog when her blood sugar was low. She said they were very nice, and everything they did was outstanding.
This review was collected via phone interview by Customer Research Inc.

JB
Joy B.
Bristol, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Spoke with Roger. He said the service was really good.
This review was collected via phone interview by Customer Research Inc.

EF
Ed F.
Bristol, VA
Porsche Macan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Ed said the staff did everything he asked for. They did it quickly and well. They did a great job.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Bristol, TN
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jim said Don was honest. He treated him fairly. He provided good service.
This review was collected via phone interview by Customer Research Inc.

CW
Chelsea W.
Bristol, VA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Spoke with Shawn. He said the staff were very thorough.
This review was collected via phone interview by Customer Research Inc.