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Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(363 Reviews)
64
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
64
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911

Affiliations

AAA - Approved Auto Repair
ASE
Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(363 Reviews)

NJ
NICOLLE J.
LANSING
Chevrolet Aveo LS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2025
verified customerVerified Customer
8
First time
It’s my first at this repair facility so far so good so we’ll see.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 07/07/2025 07:37 AM

We're glad to hear your first experience is off to a good start; here's hoping the rest of the journey is just as smooth!


MD
MARTIN D.
Lansing
Chevrolet Silverado 1500 WT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Quality service at a fair price
They are very customer friendly always will recommend issues that they’ve seen, but never pressure you to get them fixed. They explain everything plainly so you can understand.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/30/2025 06:48 AM

We appreciate your feedback and are glad you found our approach helpful. No pressure, just friendly advice—like a neighbor with a wrench!


TR
THEODORE R.
LANSING
Ford Mustang V6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Auro Lab Drives solid seevice
Auto Lab responds to all communication promptly. Just remember to call ahead for an appointment because they are BUSY!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/23/2025 10:45 AM

We appreciate your feedback and are glad to hear about your positive experience. Your recommendation to call ahead is valuable for our customers.


TC
TERESA C.
Lansing, MI
Jeep Compass Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Very friendly staff
The service is really great and the staff are very knowledgeable and helpful in helping!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/23/2025 10:45 AM

We appreciate your feedback and are glad our staff could make your experience a smooth ride. Knowledgeable help is our secret sauce!


KK
gravatar
KELLY K.
LANSING, MI
GMC Acadia SLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Amazing
The staff is always amazing. They have worked with me last minute and always tell me what is needed but never pressure. I highly recommend this place. 10 out of 10!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/23/2025 10:45 AM

We appreciate your feedback and are glad to hear you had a positive experience with our staff. Your recommendation means a lot to us.


BH
BEN H.
Lansing
Chevrolet Equinox LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2025
verified customerVerified Customer
10
Incredible Customer Service.
First off, their work is beyond great. Zero complaints. Got my vehicle in and out in less than 4 hours (front and rear brake replacement and oil change). I was expecting them to have it for the entire day. Second, I work/spoke with Steve. He was beyond helpful, knowledge, and courteous when I spoke over the phone and in person. I had my 3YO son with me, and he suggested we come back into the shop and check out a vehicle that he’d like (was a car similar to Stuart Littles ride). My kiddo was beyond geeked to see the car and inside the shop. 12 out of 10 stars on the work, their customer service, and just overall a bunch of great dudes.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:48 AM

We appreciate your feedback and are glad you had a positive experience with our team. We're committed to providing excellent service for every customer.


PG
PETRA G.
LANSING
Audi A4 Quattro Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Awesome
Awesome team ,fair prices
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:48 AM

We appreciate your feedback about our team and pricing. Your support motivates us to continue delivering quality service.


BF
BARRY F.
Lansing
GMC Acadia Denali
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Excellent!
My Acadia broke down in Lansing after a very long day of travel. I was on my way home, about an hour away from Mount Pleasant MI. I did not know where to have the car towed by AAA. AAA suggested auto lab so that’s where it was taken in the middle of the night. The next morning, auto lab called me and asked me the symptoms of my car breakdown. They quickly found the problem, a starter, and gave me an estimate. I gave the go ahead and they had the car fixed by 2 PM. I was amazed that they could get my car in and fixed that quickly at a reasonable price. upon picking up the car, I talked with both the front desk person and the mechanic who worked on it… the best way I could put it is both were very helpful and insightful. Bottom line is I am extremely grateful for the work that was done. I only wish I had known about the AAA discount that I could’ve gotten on the work they did. Not their fault, I should’ve known and asked about it.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:33 AM

We appreciate your detailed feedback and are glad we could assist you promptly during your travel challenges. Your satisfaction is important to us, and we value your support.


ME
MARISSA E.
Lansing
Chrysler 200 Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
11/10
Everyone is always super friendly and informative. Even if I ask a dozen questions, they are extremely patient and work with me. They are very honest and I’ve never felt like they tried to get more money out of me than was necessary. Now that I have found Auto-Lab I won’t take my vehicles anywhere else.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:31 AM

We appreciate your positive feedback and are glad that our team's honesty and patience have made a difference in your experience. Your trust means a lot to us.


GL
GAIL L.
Lansing
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2025
verified customerVerified Customer
0
Not great
I was being overcharged.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/16/2025 09:29 AM

We regret to hear about your experience with pricing. Your feedback is important, and we'll work to address this concern.


JC
JESSE C.
Lansing
Ford C-Max Energi SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
8
Honest and knowledgeable.
Sam explained the problem and even asked I would like to see the problem part. He didn't pressure me to do extra repairs. Overall it was a positive experience and I would return to have more work done.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear about your positive experience. Providing transparency and trust is our priority.


AR
ANTHONY R.
Lansing
Jeep Grand Cherokee Limit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Exceptional service
Went in after running over a curb which destroyed my alignment. Although I bent my control arm in the accident, the technician got my alignment so close to the auto maker's specs that I could barely tell the difference. They were very knowledgeable to the point that I was confident that I was in good hands
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear our technician provided you with a knowledgeable and satisfying experience. Your confidence in our service means a lot to us.


SH
SHARON H.
Lansing
Chevrolet Trax Premier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Serpentine belt replacement
My repair was completed quickly at a cost under the original estimate. They also found my exhaust leak, which was convenient to have repaired at the same time.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 08:00 AM

Awesome to hear we hit the sweet spot with the timing and cost! And bonus points for tackling that sneaky exhaust leak too!


BB
BILL B.
Lansing
Buick Envista Preferred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Excellent service at a reasonable price
I called for an appointment and got in that day. They were both professional and courteous. Got my car right in at its appointed time and had me out of there in short order. I would highly recommend this establishment to anyone else.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 08:00 AM

We appreciate your positive feedback and are glad to hear about your efficient experience with us. Your recommendation means a lot to our team.


CR
CARL R.
Lansing
GMC Acadia SLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
They do quality work
They always explain what is needed, the cost, and time it will take. Professional and knowledgeable staff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/27/2025 07:59 AM

We're glad our team could break everything down without using a secret decoder ring. Your trust in us is truly valued!

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