Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

848 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


WC
William C.
Pensacola, FL
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
William said they are absolutely great. He goes there all the time, they are very knowledgeable, the price is right and they give him good service. They all need a big raise.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Florida
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Steve said that Mike and everyone else at the business are the best. They do the job right and very quickly.
This review was collected via phone interview by Customer Research Inc.

VC
Velma C.
Pensacola, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Velma said everything has worked out fine, so far. She always uses them and they always give her great service.
This review was collected via phone interview by Customer Research Inc.

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Noaah R.
Florida
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Noaah said that the place provided a great customer experience, were prompt, polite and gave answers he could understand.
This review was collected via phone interview by Customer Research Inc.

KW
Kevin W.
Pensacola, FL
Ram Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Kevin said he likes the business. They have a quick turn-around time and he was happy with the job.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Pensacola, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Michael said the business is the best . They have reasonable prices and go above and beyond to help with great work. Mike is an excellent person.
This review was collected via phone interview by Customer Research Inc.

MW
Matthew W.
Pensacola, FL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Matthew said that the place had great service and superb people skills.
This review was collected via phone interview by Customer Research Inc.

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LEROY W.
Pensacola, FL
Pontiac Solstice
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Awesome Customer Service!
AWESOME business!

DW
David W.
Pensacola, FL
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
David said the staff didn't complete all the work.
This review was collected via phone interview by Customer Research Inc.
Steven S. from Automotive Alternative responded on 01/18/2019

Sorry, your not happy David. We checked out your horn issue but you didn't want to fix it because of the wiring issues. This was your call. Never the less, we strive to keep all our customers happy with our work and have this documented whenever you are ready to repair the issue. Have a great weekend and be safe out there. 


ET
Eric T.
Pensacola, FL
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Eric said he had an inspection done at the business and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

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Don W.
Pensacola, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Don said everything was perfect and he couldn't ask for any thing better.
This review was collected via phone interview by Customer Research Inc.

CM
CHUCK M.
Pensacola, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Owned by a Marine
Always get great service and a military discount

JC
Juan C.
Pensacola, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Juan said the mechanic was very responsive to getting his vehicle in even though it was a holiday weekend.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Pensacola, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Tom said Mike was up front with the work. He was honest. He provided helpful work. The service was great. The work was done at a really good price.
This review was collected via phone interview by Customer Research Inc.

KS
KRISTAL S.
Castleberry, AL
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great guys to work with!
Wonderful walk-in service.

Verified Customer
Pensacola, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great work
Honest, quick, reasonably priced. Always does great work. Does not try to upsell. One of the best auto repair shops in town. Repeat customers. So glad we found this place.
Steven S. from Automotive Alternative responded on 01/04/2019

Thank you, Najjar, for the great review. My Guys are the best. Have a great weekend and be safe out there. 


OD
Otha D.
Pensacola, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Their Work
Don't mess with a side mechanic.. Get the Best Automotive Alternative.
Steven S. from Automotive Alternative responded on 01/02/2019

Thanks Otha. You da Man.


JE
JEFF E.
Pensacola, FL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Electronic issues
I’ve had superior service each and every time I’ve come back to Automotive Alternative. The staff is friendly, ackknowlegeable. I recently took my car in for some electronic issues. All caused by me. I unhooked the positive terminal. To clean the post. Then found out after, that my computer system failed me. They cleaned the post again and reset the codes to get me back in business.
I had my 90,000 year maintenance done before this and got the best service too.
Steven S. from Automotive Alternative responded on 01/02/2019

Thank you, Jeff, for the nice review.  We've been at this location for 26 years now because of customers like you. Whenever you need us we're here. 


RW
Ron W.
Dahlonega, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Ron said the service was very courteous, quick, and work was done well.
This review was collected via phone interview by Customer Research Inc.

CF
CHRIS F.
Pensacola, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Service
Great service in a timely manner. Very trust worthy folks.

Displaying Review 1 - 20 of 848 in total