Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

838 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


DW
Don W.
Pensacola, FL
Ford F-150
Verified Customer
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01/10/2019 Category: Service
Don said everything was perfect and he couldn't ask for any thing better.
This review was collected via phone interview by Customer Research Inc.

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CHUCK M.
Pensacola, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Owned by a Marine
Always get great service and a military discount

JC
Juan C.
Pensacola, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Juan said the mechanic was very responsive to getting his vehicle in even though it was a holiday weekend.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Pensacola, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Tom said Mike was up front with the work. He was honest. He provided helpful work. The service was great. The work was done at a really good price.
This review was collected via phone interview by Customer Research Inc.

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KRISTAL S.
Castleberry, AL
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great guys to work with!
Wonderful walk-in service.

Verified Customer
Pensacola, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great work
Honest, quick, reasonably priced. Always does great work. Does not try to upsell. One of the best auto repair shops in town. Repeat customers. So glad we found this place.
Steven S. from Automotive Alternative responded on 01/04/2019

Thank you, Najjar, for the great review. My Guys are the best. Have a great weekend and be safe out there. 


OD
Otha D.
Pensacola, FL
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01/02/2019
Their Work
Don't mess with a side mechanic.. Get the Best Automotive Alternative.
Steven S. from Automotive Alternative responded on 01/02/2019

Thanks Otha. You da Man.


JE
JEFF E.
Pensacola, FL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Electronic issues
I’ve had superior service each and every time I’ve come back to Automotive Alternative. The staff is friendly, ackknowlegeable. I recently took my car in for some electronic issues. All caused by me. I unhooked the positive terminal. To clean the post. Then found out after, that my computer system failed me. They cleaned the post again and reset the codes to get me back in business.
I had my 90,000 year maintenance done before this and got the best service too.
Steven S. from Automotive Alternative responded on 01/02/2019

Thank you, Jeff, for the nice review.  We've been at this location for 26 years now because of customers like you. Whenever you need us we're here. 


RW
Ron W.
Dahlonega, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Ron said the service was very courteous, quick, and work was done well.
This review was collected via phone interview by Customer Research Inc.

CF
CHRIS F.
Pensacola, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Service
Great service in a timely manner. Very trust worthy folks.

RS
Robert S.
Pensacola, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Robert said the business is top notch and they are honest.
This review was collected via phone interview by Customer Research Inc.

KJ
Karen J.
Pensacola, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Karen said Kim was very nice but the business was overpriced.
This review was collected via phone interview by Customer Research Inc.

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TOM N.
Panama City, FL
Ford Five Hundred
Verified Customer
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11/17/2018
Great atmosphere, Great attitude, Great Service. You would definitely be a "First Round" draft choice.
We were a Hurricane Michael survivor. In Pensacola waiting for power and water to return to our home. Our car was damaged by the storm. Needless to say we were depressed and anxious.
It was great finding a place where we could trust that necessary repairs were made in a timely and professional manner.
Steven S. from Automotive Alternative responded on 11/19/2018

Thank you for the kind words. We hope all is well or getting better for you and your family. When you need us we're here. God bless.


CC
Craig C.
Milton, FL
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Craig said he was very happy with their good service. He was in and out. The price was good and they were friendly.
This review was collected via phone interview by Customer Research Inc.

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Kristal S.
Castleberry, AL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Kristal said the employees were helpful. They completed the service she requested. They kept her informed.
This review was collected via phone interview by Customer Research Inc.

HM
Hunter M.
Milton, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Spoke with Van. He said they were professional. They were courteous. He stated he felt they answered his questions honestly.
This review was collected via phone interview by Customer Research Inc.

CC
Caitlin C.
Cantonment, FL
Kia Soul
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Caitlin said the employees put in a refurbished starter and so she had to go back and then they put in a new one.
This review was collected via phone interview by Customer Research Inc.
Steven S. from Automotive Alternative responded on 11/08/2018

So sorry for the issue you had on your Kia. I know your time is valuable and issues like this are aggravating for you and also us. No one wants to do work over again, and, all of us want the customer happy with our work.  Frontier Motors supplied the first starter but we made it right for you with the new one. Hope you have a great week and weekend.


Verified Customer
Pensacola, FL
Jeep Liberty
Verified Customer
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10/27/2018
work completed on my jeep liberty was excellent.
They complete work on time and as scheduled at a reasonable price.

RD
Richard D.
Pensacola, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Richard said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TN
Tom N.
Panama City, FL
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Tom said the business is great.
This review was collected via phone interview by Customer Research Inc.

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