I'm confussed on your rating of our company. The last time you where charged for any service was April of 2016. Each time you have brought your car to us, after that date, was because the vehicle sats at your house and not used. The battery gets week and we charge it up for you at no charge. All of your previous reviews were positive with 5 stars. We cencerely hope you start using your vehicle and come back to us when you feel better.
Thank you for the kind words and being a loyal customer.
Sir, sorry your visit was not to your liking. I'm a little confused however. The issue with your car was a check engine light due o a faulty gas cap. Frontier motors paid for the repair and you seems pleased with the service. Are you sure you were talking about us or your wife miss heard of your experience? Mike has worked for me over 15 years and I have never heard ill words about him. Never the less, we wish you well.
In any given diagnostic of this issue, the actuator is the first thing that is checked out. You never mentioned that that part was already changed out. Never the less, if we had replaced the actuator and if that didn't repair the problem, you would not have been charge and we would have dug deeper to find the solution. You were never charged a diagnostic fee.
In regards to the $1800 charge. The actuator and labor was $240.00. Of which you would not have paid if it didn't repair the problem. The remainder of the bill was a request from you to check the suspention. The $1500 dollars on the estimate was various other repairs. ( upper and lower ball jounts, inner and out tie rods and control arms.) Hope this clears up any confusion.