Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

825 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


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Craig C.
Milton, FL
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Craig said he was very happy with their good service. He was in and out. The price was good and they were friendly.
This review was collected via phone interview by Customer Research Inc.

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Kristal S.
Castleberry, AL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Kristal said the employees were helpful. They completed the service she requested. They kept her informed.
This review was collected via phone interview by Customer Research Inc.

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Hunter M.
Milton, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Spoke with Van. He said they were professional. They were courteous. He stated he felt they answered his questions honestly.
This review was collected via phone interview by Customer Research Inc.

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Caitlin C.
Cantonment, FL
Kia Soul
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Caitlin said the employees put in a refurbished starter and so she had to go back and then they put in a new one.
This review was collected via phone interview by Customer Research Inc.
Steven S. from Automotive Alternative responded on 11/08/2018

So sorry for the issue you had on your Kia. I know your time is valuable and issues like this are aggravating for you and also us. No one wants to do work over again, and, all of us want the customer happy with our work.  Frontier Motors supplied the first starter but we made it right for you with the new one. Hope you have a great week and weekend.


Verified Customer
Pensacola, FL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
work completed on my jeep liberty was excellent.
They complete work on time and as scheduled at a reasonable price.

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Richard D.
Pensacola, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Richard said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Tom N.
Panama City, FL
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Tom said the business is great.
This review was collected via phone interview by Customer Research Inc.

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Kelly T.
Pensacola, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Kelly said that the place always has great service and reasonable prices.
This review was collected via phone interview by Customer Research Inc.

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Katherine B.
Cantonment, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Katherine said the mechanics are very friendly, helpful and honest.
This review was collected via phone interview by Customer Research Inc.

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Richard S.
Pensacola, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Richard said his overall experience was excellent.
This review was collected via phone interview by Customer Research Inc.

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Scott A.
Pensacola, FL
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Scott said the customer service at this business was good, and the staff was friendly.
This review was collected via phone interview by Customer Research Inc.

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Karen F.
Pensacola, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Karen said overall, they were great.
This review was collected via phone interview by Customer Research Inc.

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Christian C.
Pensacola, FL
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Christian said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Kevin R.
Pensacola, FL
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Spoke with Kevin's wife. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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CAROLE L.
Cantonment, FL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Good people. Good work.
Good people. Good work. We recommend Automotive Alternative to friends and family every time we have the opportunity.

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Kassandra O.
Lillian, AL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Kassandra said the business did a good job and she was very pleased. They kept her informed.
This review was collected via phone interview by Customer Research Inc.

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Ryan B.
Pensacola, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Ryan said the business was thorough with explaining things and honest with everything.
This review was collected via phone interview by Customer Research Inc.

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Charles S.
Pensacola, FL
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Charles said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Roy O.
Pensacola, FL
Chevrolet S-10
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018 Category: Service
Roy said they took his vehicle apart and denied his claim. They sent his vehicle back home in boxes. This is the first time, he has had a business do that. They should be ashamed of themselves.
This review was collected via phone interview by Customer Research Inc.
Steven S. from Automotive Alternative responded on 09/06/2018

This was your decision, sir. We asked if you wanted it put back together and you said no because the engine was so sludged up and needed to be replaced. You said you might give it to a relative and that the relative would put it back together. We discuss every move with you and you seemed pleased with us at the time. Sorry for the bad news on the Sludged engine. 


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Charles M.
Cantonment, FL
Buick Terraza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Charles said the staff did a good job on his specially designed vehicle adjustments.
This review was collected via phone interview by Customer Research Inc.

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