Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 887 Reviews )

99% Would Recommend
Latest Review 2 days ago

Reviews


PH
Peter H.
Pensacola, FL
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Peter said they had great service at a good price and were trustworthy
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Cantonment, FL
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
David said the employees were courteous, and did a very good job interacting with customers. The employees adjusted the problem and did what they said they would do. The price was fair.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Pensacola, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Robert said they are absolutely the best. They are honest, straightforward, give an accurate estimate, get him in and out fast, in a timely fashion and with no games. Their head technician was out and they told him it may take 2 days. They were able to get it done, half way through the day.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Molino, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Richard said the experience was great. The technicians did everything that he asked of them and they were very kind and polite. The job was done quick.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Pensacola, FL
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Honesty and integrity
These guys are great. Every visit has been exceptional. I highly recommend these guys for their professionalism, expediency and honesty.

SE
SIERA E.
Pensacola, FL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Review
They are mechanics that I know won’t rip me off. Mike and Kim are always fair and great to work with!

SH
SYLVESTER H.
Pensacola, FL
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2019
Excellent Service , and fair pricing .
Took my truck in on Mon , and it was done at about the same time the next day , which was Tue , correct diagnosis , and quick service and paid a decent agreed upon price , would highly recommend .

CH
Caleb H.
Florida
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Caleb said the service was great and he appreciated the help. He did think that the diagnostic fee was a little steep.
This review was collected via phone interview by Customer Research Inc.

BE
Brunie E.
Pensacola, FL
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Brunie said they did a great job, were friendly, did what they said, kept him informed, and his vehicle works. He is glad to have met them.
This review was collected via phone interview by Customer Research Inc.

DM
Darrell M.
Pensacola, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Darrell said his vehicle is doing great. He has never had any problems with this business what so ever.
This review was collected via phone interview by Customer Research Inc.

JS
JOSH S.
Pensacola, FL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
Great job!
I went to Automotive Alternative, as I always do, for an oil change and general look over. I was greeted when I walked in and couldn't have been treated any better. The guys took great care of my truck and I couldn't think of anything that could have made it better!

AB
Austin B.
Sherman, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Excellent Service and Friendly Staff
My son was driving from Texas to Jacksonville, FL. We had his alternator replaced the day before he left and in Pensacola he had issues. I looked up a dealer and they were too busy to look at it. We found Automotive Alternative and he went in late on a Thursday afternoon. He met with Kim and explained his situation and Kim agreed to look at it and try to fix it then. We had to replace the altenator but your staff assisted my son in locating a warranty replacement and changed it out the next day. If I lived anywhere near Pensacola, I would not use anyone but Automotive Alternative. I've never dealt with anyone as courteous and understanding in any industry.
Steven S. from Automotive Alternative responded on 08/21/2019

Thank you so much for taking the time to give us such a great review. We have been at this location for over 27 years and plan to be here much longer.  Valued customers like you help keep us in business. Thank you again and God Bless. 


FM
Frank M.
Pensacola, FL
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Frank said the staff was very thorough.
This review was collected via phone interview by Customer Research Inc.

DL
Donnie L.
Pensacola, FL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Donnie said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CM
CHUCK M.
Pensacola, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
They do great work always and educate me every time.
They do great work always and educate me every time.

VB
Victor B.
Pensacola, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Victor said he had a good experience with the service.
This review was collected via phone interview by Customer Research Inc.

CP
CORY P.
Pensacola, FL
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Relaxed yet professional
I was particularly impressed at the time they took to give me multiple little tips that actually matter to help maintain the car. In short, very knowledgeable.

LF
Lynn F.
Pensacola, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Lynn said she was very pleased and the cost was lower than she expected.
This review was collected via phone interview by Customer Research Inc.

JS
JOSH S.
Pensacola, FL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
The great service and affordable prices.
Once again had amazing service. Mike quickly diagnosed the problem with my air conditioning and had it fixed in no time flat.

CD
Christine D.
Pensacola, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Christine said the repairs were done in a timely manner at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 887 in total