I purchased 4 brand new snow tires for my 2013 Abarth. I showed up 30min early, but had to wait 1.5hrs before they even started mounting them. They didn't have a loaner vehicle I could borrow to kill time. The WiFi is slow and practically unusable. After 2.5hrs my tires were finally installed. A procedure that should have taken less than an hour.
If that wasn't bad enough, now the fun begins.
After less than 24hrs my left rear tire went flat. I called AutoNation FIAT North Denver on Saturday requesting a replacement or really any sort of help... however, their service department is closed on the weekends. Also, they wouldn't do anything without seeing the tire first. FUCK ME! I live in Keystone. At best I could call first thing Monday. Instead of dealing eith AutoNation any further, I paid a friend to take the tire to Utopia Tire & Service in Frisco as they were open and willing to work with me. They determined that AutoNation had damaged the bead of my brand new tire beyond repair during installation. I paid Utopia to replace, mount and balance a new tire. They had the job done in a few minutes upon my arrival at their location. A very different experience.
After receiving my bill in both digital and paper form from Utopia, I emailed it to AutoNation requesting a refund. They obliged, but stated that the refund will take up to a week to process because they have to mail me a check and cannot refund the amount to debt card I used to make the original purchase of my 4 tires.
This has been such a fiasco and such a waste of time. First they waste my time at their location. Then they waste my time all weekend because the "Service Department" isn't open so they can't help me. Now they are wasting my time while I wait a week for a refund check for their mistakes.
I will not be coming back and will be informing everyone I know that AutoNation FIAT North Denver provides terrible service and has no problem wasting your time.
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If that wasn't bad enough, now the fun begins.
After less than 24hrs my left rear tire went flat. I called AutoNation FIAT North Denver on Saturday requesting a replacement or really any sort of help... however, their service department is closed on the weekends. Also, they wouldn't do anything without seeing the tire first. FUCK ME! I live in Keystone. At best I could call first thing Monday. Instead of dealing eith AutoNation any further, I paid a friend to take the tire to Utopia Tire & Service in Frisco as they were open and willing to work with me. They determined that AutoNation had damaged the bead of my brand new tire beyond repair during installation. I paid Utopia to replace, mount and balance a new tire. They had the job done in a few minutes upon my arrival at their location. A very different experience.
After receiving my bill in both digital and paper form from Utopia, I emailed it to AutoNation requesting a refund. They obliged, but stated that the refund will take up to a week to process because they have to mail me a check and cannot refund the amount to debt card I used to make the original purchase of my 4 tires.
This has been such a fiasco and such a waste of time. First they waste my time at their location. Then they waste my time all weekend because the "Service Department" isn't open so they can't help me. Now they are wasting my time while I wait a week for a refund check for their mistakes.
I will not be coming back and will be informing everyone I know that AutoNation FIAT North Denver provides terrible service and has no problem wasting your time.