Verified CustomerWe appreciate you taking the time to share your experience. It sounds like you've had quite the adventure with us—unfortunately one that didn't involve a happy ending. We understand how frustrating it can be when your car is out of commission, especially after planning and arranging for help. We want to assure you that we usually pride ourselves on our reliability and communication. It seems we fell short this time, and we understand how that leads to frustration for our customers. We are taking your feedback seriously and will look into the staffing and communication issues you highlighted to ensure smoother service in the future. While it's disheartening to hear you've decided to seek services elsewhere, we genuinely wish you the best in finding a provider that meets your needs. The second visit you had scheduled we did look at the car and prepare an estimate. It was noted that no one answered the phone so we text the estimate and were respoded with "no thank you" so we did not make the repairs. I apologize if there was a miscommunication but a main rule we follow is to never make a repair without the customers approval first. The Only this we did was lubricate the latches for the hood to make them work again which were not going to charge you for anyways.