Verified CustomerThank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand how important timely repairs are—especially with the need for hand controls—and regret the inconvenience caused by the delays.
While we did take steps to begin repairs promptly by preordering parts, an unexpected delay with a molding needed for the quarter glass impacted our timeline. We recognize that communication during this period could have been better, and we apologize if you felt left out of the loop.
Your comments have been shared with our team as we work to improve our process and communication. We appreciate your patience and are glad your vehicle is now back with you. If there’s anything more you’d like to discuss, please don’t hesitate to reach out.