We are a full service automotive repair shop located in Wilmington, DE. We are a full service automotive repair shop located in Wilmington, DE.
Verified Customer
Stephanie,
Thank you for bringing your recent experience to our attention. We genuinely apologize for any confusion or frustration you may have encountered during your visit.
Upon reviewing your appointment, it appears there might have been a miscommunication regarding the specifics of your vehicle's requirements. We understand the importance of clarity in our service recommendations and regret any inconvenience caused by the discrepancy in the initial quote and the final cost.
It's important to note that certain vehicles, like yours, necessitate full synthetic oil rather than a synthetic blend for optimal performance and longevity. We strive to provide the most suitable products and services for each vehicle to ensure its reliability and safety on the road. Additionally, the reprogramming/relearning of the TPMS system after tire rotation is a standard procedure to maintain accurate tire pressure monitoring, contributing to overall vehicle safety.
We acknowledge the need for better communication regarding pricing and service details to avoid any surprises for our valued customers. Moving forward, we will take steps to enhance our transparency and ensure that our customers are fully informed about the scope of services and associated costs before proceeding with any work on their vehicles.
We appreciate your feedback and the opportunity to address your concerns. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
Sincerely,
Al Dumas