Bay Automotive City Center

Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

31 Reviews

94% Would Recommend
Latest Review about 5 years ago

Reviews


EB
Edna B.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2013 Category: Sales
Spoke with Ronald. He said they were on the ball and they took care of his vehicle. He said this business is a good place to go to for service.
This review was collected via phone interview by Customer Research Inc.

AH
Asha H.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2013 Category: Sales
Asha said this business was good.
This review was collected via phone interview by Customer Research Inc.

RC
Ronald C.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2013 Category: Sales
Ronald said every time he goes in for service he feels pressured to have more work done. He would not recommend them due to this.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2013 Category: Sales
John said Brian answered all his questions, was extremely knowledgeable, and was not pushy.
This review was collected via phone interview by Customer Research Inc.

YC
Yanique C.
Virginia Beach, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2013 Category: Sales
Yanique said she had a good experience.
This review was collected via phone interview by Customer Research Inc.

CE
Christopher E.
Portsmouth, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2013 Category: Sales
Christopher said they were very helpful and made sure he left with the best price.
This review was collected via phone interview by Customer Research Inc.

AO
Adrian O.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Sales
Adrian said after purchasing his vehicle, the check engine light came on. They should have caught this issue before selling the it to him. The salesperson was great.
This review was collected via phone interview by Customer Research Inc.

AD
Alicia D.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2013 Category: Sales
Alicia said everyone was friendly and they did not push for her to get a certain vehicle. The service was great and they were helpful. She said she thinks everyone should receive a raise.
This review was collected via phone interview by Customer Research Inc.

DB
Dierra B.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2013 Category: Sales
Dierra said when she disagreed with them they were not open to answering her questions and they got an attitude with her.
This review was collected via phone interview by Customer Research Inc.

JL
Julia L.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2013 Category: Sales
Spoke with Cheyenne. She said the service was great and she liked that they had all of the paperwork ready for when her mother arrived.
This review was collected via phone interview by Customer Research Inc.

BW
Brett W.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2013 Category: Sales
Brett said the people at this business were fair and the prices were fair. The salespeople were good.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2013 Category: Sales
Paul said he likes the ease of doing business with this one in comparison to other automotive businesses around.
This review was collected via phone interview by Customer Research Inc.

NF
Nicholas F.
Norfolk, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2013 Category: Sales
Nicholas said the business was very helpful. They did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

AJ
Ashawnti J.
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2013 Category: Sales
Ashawnti said the salesman lied to her. He told her if she put $1,400 more down her payments would go down to $160 a month. The manager was a nice guy but told her the salesman did not know what he was talking about and that was a mistake. She said she did not know how a salesperson could make a mistake like that. Everyone else at the business was excellent. She would not recommend this business for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

AF
Alixandra F.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2013 Category: Sales
Alixandra said the business was informative, helpful and kind.
This review was collected via phone interview by Customer Research Inc.

BW
Bret W.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2013 Category: Sales
Bret said that the salesman Jack helped out a lot. Jack did an amazing job.
This review was collected via phone interview by Customer Research Inc.

SH
Sean H.
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2013 Category: Sales
Sean said during the process he wasn't given direct answers.
This review was collected via phone interview by Customer Research Inc.

KG
Katherine G.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2013 Category: Sales
Katherine said she did not have any problems.
This review was collected via phone interview by Customer Research Inc.

GS
Gaynell S.
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2013 Category: Sales
Gaynell said there wasn't much of an vehicle selection to choose from. The process of the paper work was very long, she arrived at 8am and didn't leave until 4pm. The men who detailed her vehicle took longer than expected. She didn't like how they continued to try and upscale the amount of her down payment. The salesman were very nice.
This review was collected via phone interview by Customer Research Inc.
Lisa P. from Bay Automotive City Center responded on 03/06/2013
Firstly Ms. Spink, let me thank you on behalf of Bay Kia for your purchase. I'm sorry that this process took longer than expected. Downpayments can vary because of many factors so we apologize for any confusion that may have been caused. Please enjoy your new Kia Soul; I hope you continue to come to Bay Kia for all your future vehicle needs.

RT
Renetta T.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2013 Category: Sales
Renetta said it took her a couple of days to decide what she wanted to do and they were very patient with her. They made her feel amazingly comfortable, like she could stop in and say hello when she goes to get service. They were also able to talk about other things besides the vehicle. She mentioned she loves her vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 31 in total