Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1003 Reviews

98% Would Recommend
Latest Review 4 months ago

Reviews


ME
Matthew E.
Newport News, VA
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04/19/2018
Rob is the man
I had my Mercedes towed to Bay service because of the fuel pump. I also asked Rob to due other preventive maintenance. The car was there for about 6-7 weeks. They took their time and got everything perfect. My car feels like NEW car. Thanks Rob. I plan on bringing it back for some minor body and seat work. Rob said one thing, that makes perfect sense. New tires along with a wheel alignment makes a HUGE difference.

AM
Amy M.
Newport News, VA
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09/26/2017
They fixed it for free!
I just moved to Newport News a week ago and had to get new license plates and a car inspection. I realized I had no way to put my plates on my car as everything is in boxes and to make matters worse, the top of the screw in my old license plate snapped off and all that was left was the shaft. I'm not going to lie, I have NO idea how to fix something like that and I was told to try a body shop. I went to Bay Custom Auto and they were amazing. My front lights had come unlodged and required the bumper to be removed to put them back in, and they somehow figured out how to get the headless screw out of my car and put on both my plates. The estimate was $80 but they did it all for free! They were super fast and so nice. They have my full recommendation! Nicest people ever.

DD
David D.
Hayes, VA
Verified
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06/30/2017 Category: Collision
David said when he took his vehicle in, he told them he needed his vehicle back within a week. It took two weeks because they were busy and this was a custom job.

RS
Ryan S.
Hampton, VA
Verified
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06/30/2017 Category: Collision
Ryan said the employees did stellar work. They kept him updated and finished in a timely manner.

CW
Chalka W.
Hampton, VA
Verified
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06/27/2017 Category: Collision
Chalka said the work was fast and the vehicle looked brand new.

AH
Amanda H.
Newport News, VA
Verified
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06/27/2017 Category: Collision
Amanda said this business was super friendly, informative and professional.

JP
Jacquelyn P.
Newport News, VA
Verified
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06/27/2017 Category: Collision
Jacquelyn said they were courteous and informative. They kept her updated on the status of her vehicle.

JP
Jennifer P.
Hampton, VA
Verified
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06/27/2017 Category: Collision
Spoke with Trisha. She said they are always prompt, honest, quick and understanding.

TS
Teri S.
Newport News, VA
Verified
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06/23/2017 Category: Collision
Teri said his experience was great because of Mike.

BE
Bruce E.
Hampton, VA
Verified
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06/07/2017 Category: Collision
Bruce said the staff at this business is good. Their work is good quality work.

DF
Deborah F.
Williamsburg, VA
Verified
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06/07/2017 Category: Collision
Deborah said the staff at this business is friendly and kept her informed. She had a good experience.

JS
Justin S.
Yorktown, VA
Verified
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06/04/2017 Category: Collision
Justin said the business provided good customer service and the staff did a good job. He is pleased with the outcome.

RO
Robert O.
Williamsburg, VA
Verified
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06/04/2017 Category: Collision
Robert said he is a repeat customer of the business. Each time he has used them, they have done a great job and he has had no problems with them.

EC
Edgar C.
Massachusetts
Verified
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06/02/2017 Category: Collision
Edgar said they did a great job.

SR
Shirl R.
Yorktown, VA
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/02/2017 Category: Collision
Spoke with Willie. He said he had to keep taking the vehicle back.

MW
Michael W.
Virginia
Verified
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05/27/2017 Category: Collision
Michael said everybody at this business was very professional and friendly. He also said they did good work.

JG
Jeannette G.
Virginia
Verified
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05/26/2017 Category: Collision
Jeannette said Thomas at the business was really nice and she said the business did a really good job.

RL
Rafeael L.
Newport News, VA
Verified
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05/26/2017 Category: Collision
Rafeael said the people and the work quality was amazing.

KV
Kaila V.
New York
Verified
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05/23/2017 Category: Collision
Kaila said everything was explained to her and she did not have any problems.

NL
Noah L.
Seaford, VA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Collision
Noah said he would recommend this business to others.

Displaying Review 1 - 20 of 1003 in total