Worst experience: 2 month+1 week to repair a dent on a door
For a small dent on the door by someone while my model X was in the parking lot of a shopping mall, the body shop took two months and one week to complete. I turned in the car on 5/5/2018 and got the car back on 7/12/2018. Initially they told me that they would finish by early June because they had to order parts from Tesla. They wanted to change a Falcon wing door, a tire, moldings etc., though the tire was fine as far as I could tell.
I had no car to drive I did not bother insure a rental car while the car is in the body shop. I thought that by paying over 100k, I ought to have a loaner from Tesla.
When I brought the car in on 5/5, they also told me that the bumper had some spots requiring touch up and they would take care of it. I was told that the whole repair would cost over $6000 for a dent, I would pay for the deductible of $1000. But, because they needed to order a new Falcon wing door and the required parts won’t arrive until 5/27. I should expect to pick up the car during the first week of June. But, they did not complete until 7/12.
What happened? I called the body shop everyday or every other day between early June and 7/11. Their receptionist often told me to hold on and then said someone would call me back. But I received no call from anyone during the entire period until the last week of July. One time in the middle of June, I got hold of a manager whose name was Richard. He said that Tesla was slow with all parts and not all have arrived. I called Tesla Body shop advocate group to ask them for help. Finally they told me that all parts arrived according to their database. I got hold of Richard again. He said that two moldings were not good. He had to reorder them. I asked him when he reordered. He said that about 10 days ago when they received the parts, but when I called Tesla body shop support, they said the database said that they ordered on the day Richard talked to me. Apparently, either Richard or Tesla lied. Eventually the parts arrived at the end of June. I got hold of Richard. He said it that they finished paint already and would take them a few hours to assemble the molding. But from that point on, it took over a week for them to finish.
Tesla body shop support tried to help me and finally I was able to get a loaner car from Springfield service center for the last two weeks.
I finally got a call from them saying that they cleaned the car and I could go to pick it up. I returned the loaner and went to the body shop. The door was changed and but the spots that require touch up were still there. The car was not cleaned. The blue tapes inside the car were still there. The battery was near empty. I could not drive home (one hour away).
I asked the manager Richard about the touch up spots. He said that those were not involved in accident. I said the guy examined the car told me that you would take care of it. In fact, the pink marks were still on the car. He used his hand to wipe them off and said that he did not know that. If he would like to have it repair, he could give me another quote. I said okay. His quote was $1,287.50. He said that he would not to touch up. He would take the bumper off and redo the paints. I have returned the loaner and did not want to take the chance to ask them repair the touch up spots. I would never go there again or recommend it to anyone.
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I had no car to drive I did not bother insure a rental car while the car is in the body shop. I thought that by paying over 100k, I ought to have a loaner from Tesla.
When I brought the car in on 5/5, they also told me that the bumper had some spots requiring touch up and they would take care of it. I was told that the whole repair would cost over $6000 for a dent, I would pay for the deductible of $1000. But, because they needed to order a new Falcon wing door and the required parts won’t arrive until 5/27. I should expect to pick up the car during the first week of June. But, they did not complete until 7/12.
What happened? I called the body shop everyday or every other day between early June and 7/11. Their receptionist often told me to hold on and then said someone would call me back. But I received no call from anyone during the entire period until the last week of July. One time in the middle of June, I got hold of a manager whose name was Richard. He said that Tesla was slow with all parts and not all have arrived. I called Tesla Body shop advocate group to ask them for help. Finally they told me that all parts arrived according to their database. I got hold of Richard again. He said that two moldings were not good. He had to reorder them. I asked him when he reordered. He said that about 10 days ago when they received the parts, but when I called Tesla body shop support, they said the database said that they ordered on the day Richard talked to me. Apparently, either Richard or Tesla lied. Eventually the parts arrived at the end of June. I got hold of Richard. He said it that they finished paint already and would take them a few hours to assemble the molding. But from that point on, it took over a week for them to finish.
Tesla body shop support tried to help me and finally I was able to get a loaner car from Springfield service center for the last two weeks.
I finally got a call from them saying that they cleaned the car and I could go to pick it up. I returned the loaner and went to the body shop. The door was changed and but the spots that require touch up were still there. The car was not cleaned. The blue tapes inside the car were still there. The battery was near empty. I could not drive home (one hour away).
I asked the manager Richard about the touch up spots. He said that those were not involved in accident. I said the guy examined the car told me that you would take care of it. In fact, the pink marks were still on the car. He used his hand to wipe them off and said that he did not know that. If he would like to have it repair, he could give me another quote. I said okay. His quote was $1,287.50. He said that he would not to touch up. He would take the bumper off and redo the paints. I have returned the loaner and did not want to take the chance to ask them repair the touch up spots. I would never go there again or recommend it to anyone.