Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 1824 Reviews )

ReScore Reviews™ (31)

ReScore
Overall Rating 4.032259/5Overall Rating 4.032259/5Overall Rating 4.032259/5Overall Rating 4.032259/5rating 4.032259
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


RG
Roberta G.
Inman, SC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
very fast ad trust worthy
Always take my car here, bought my car there and feel they are the best.
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU SO MUCH


RJ
Rex J.
Gaffney, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
The people and service
Everyone is always so nice and goes out of thier way to help you with what ever you need.
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU SO MUCH


Verified Customer
Moore, SC
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2019 Category: Service
Too busy to induct car for repair in reasonable time.
Check Engine light. In on Friday morning. Waited until Wednesday to get repair service. Yes there were extenuating circumstances, but wait would have been the same if minor problem or major. Didn't have use of car over Holiday weekend. Also from out of town.
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU FOR YOUR RESPONSE. I UNDERSTAND YOUR FRUSTRATION AND WE COULD HAVE HANDLED IT BETTER. I HAVE PUT A $50 CREDIT TO YOUR SERVICE ACCOUNT FOR ANY FUTURE SERVICE NEEDS AND PLEASE CALL ME ANYTIME WHEN YOU HAVE A GOOD OR BAD ISSUE WITH OUR DEPARTMENT. THANK YOU FOR THE OPPORTUNITY TO EARN YOUR BUSINESS.


RR
Roxanne R.
Gaffney, SC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Time for service
Making an appointment when time for service is so easy. When you get to the service department, they are ready for you and your vehicle is ready in no time. Everyone is so nice and professional.
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU SO MUCH


Verified Customer
Spartanburg, SC
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
TY
TY BENSON HYUNDAI
YOU GUYS ALWAYS DO A GREAT JOB
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU SO MUCH


Verified Customer
Duncan, SC
2005 Hyundai Xg350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great Service
Courteous, and always willing to work with your schedule
VANCE M., Service Manager from Benson Hyundai responded on 09/16/2019

THANK YOU SO MUCH


JP
James P.
Boiling Springs, SC
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
James
These folks know how to take care of their customers.
I am very GREATFUL!!!
VANCE M., Service Manager from Benson Hyundai responded on 09/13/2019

THANK YOU SO MUCH


CV
Charles V.
Inman, SC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Service
Easy to schedule service appointments and sservice completed on time.
VANCE M., Service Manager from Benson Hyundai responded on 09/12/2019

THANK YOU SO MUCH


SH
Shirley H.
Spartanburg, SC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
caring
The staff listen to you and your concerns if you have any.
VANCE M., Service Manager from Benson Hyundai responded on 09/12/2019

THANK YOU SO MUCH


CS
Carol S.
Pauline, SC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Carol's opinion
Very good experience.
VANCE M., Service Manager from Benson Hyundai responded on 09/12/2019

THANK YOU SO MUCH


AP
Arquisa P.
Spartanburg, SC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Good customer service
The experience was great. It wasn't a long wait.
VANCE M., Service Manager from Benson Hyundai responded on 09/11/2019

THANK YOU SO MUCH


RG
Richard G.
Charlotte, NC
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Oil change and recall service!
Great service and friends😀⛳️✈️🚗
VANCE M., Service Manager from Benson Hyundai responded on 09/09/2019

THANK YOU SO MUCH


DB
Darin B.
Lyman, SC
2020 Hyundai Palisade
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2019 Category: Service
Rude employee
While my wife was in the waiting room there was an employee on the phone using foul language and cussing at customers while they were on hold
VANCE M., Service Manager from Benson Hyundai responded on 09/09/2019

THANK YOU SO MUCH FOR YOUR RESPONSE. I AM SO SORRY THAT HAPPENED AND THERE IS NO EXCUSE. I WILL DO MY BEST TO MAKE SURE NO OTHER CUSTOMER HAS TO GO THROUGH THAT. PLEASE CALL ME ANYTIME YOU HAVE ANY TYPE OF ISSUE GOOD OR BAD. THANK YOU FOR THE OPPORTUNITY.


JT
Judith T.
Moore, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Friendly,courteous and excellent service.
I bought my Sonata at Benson. I always get it serviced there. They. are courteous friendly and have excellent mechanics. They explain everything they have done to my car. I would not go anywhere else.
VANCE M., Service Manager from Benson Hyundai responded on 09/09/2019

THANK YOU SO MUCH


Verified Customer
Greenville, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2019 Category: Service
Good service
Good Customer Ms. Debbie was very helpful always kept me update on what was going on with my car and the deadline on when my car would be ready!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2019 Category: Service
Good service
Customer service good but waiting for a loaner car for 2 weeks I didn't like that and there was recall on my car I felt like I should not have had to wait on a loaner car to use so I could get to work.
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH FOR YOUR RESPONSE. I DO UNDERSTAND THE SITUATION ABOUT THE LOANER CAR AND I WILL FORWARD YOUR CONCERNS TO HYUNDAI ABOUT THE SYSTEM IN PLACE. I CANNOT CHANGE THE PREVIOUS SIYUATION BUT I HAVE PUT A $50 CREDIT IN THE SYSTEM FOR ANY SERVICE REPAIRS IN THE FUTURE. JUST LET YOUR SERVICE ADVISOR KNOW WHEN YOU ARRIVE. THANK YOU SO MUCH FOR THE OPPORTUNITY TO EARN YOUR BUSINESS.

VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

ALSO I AM GOING TO SEND YOU A RESCORE ON JUST YOUR SERVICE EXPERIENCE. I WOULD APPRECIATE YOUR RESPONSE AND CALL ME ANYTIME IF YOU HAVE ANY MORE ISSUES.


CM
Christopher M.
Boiling Springs, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
GREAT SERVICE. GREAT TEAM
SERVICE IS GREAT
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH


RS
Richard S.
Spartanburg, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Good service
Good and fast
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH


DS
Debra S.
Gaffney, SC
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
LOVE MY HYUNDAI DEALERSHIP
I AM ALWAYS VERY PLEASED WITH EVERYONE AND EVERYTHING IS 100%...
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH


VS
Virginia S.
Gaffney, SC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Good place to purchase
When they say low maintenance it’s true. Less problems with this brand of a car. Had a Sonta before
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH


AC
Anne C.
Mauldin, SC
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great Service
Had my 30K maintenance performed at Benson. Great Experience.
VANCE M., Service Manager from Benson Hyundai responded on 09/05/2019

THANK YOU SO MUCH