Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1216 Reviews

98% Would Recommend
Latest Review about 2 years ago

Reviews


HP
Helen P.
California
Verified Customer
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11/14/2016 Category: Service
Helen said she had an emergency situation. The service was timely and the employees were helpful. She has considered purchasing another vehicle soon but does not have a specific vehicle or time frame in mind.
This review was collected via phone interview by Customer Research Inc.

AK
Adam K.
California
Verified Customer
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11/14/2016 Category: Service
Adam said the overall experience was easy and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BA
Brooke A.
California
Verified Customer
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11/13/2016 Category: Sales
Brooke said this business does an excellent job. The sales staff and sales manager are excellent. He was not introduced to the service department because he picked his vehicle up after their business hours.
This review was collected via phone interview by Customer Research Inc.

TS
Tania S.
California
Verified Customer
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11/07/2016 Category: Sales
Tania said she was very happy with her experience at the business.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
California
Verified Customer
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11/07/2016 Category: Sales
Kelly said the salesperson was very good and helpful.
This review was collected via phone interview by Customer Research Inc.

OR
Oscar R.
California
Verified Customer
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11/03/2016 Category: Service
Oscar said they were very friendly and helpful and he really appreciates that. The vehicle was delayed for a week due to additional damage found. One of his family members might purchase a vehicle in 6 months but he's not sure on the make or model. He appreciates them for washing his vehicle but it was not a very good job.
This review was collected via phone interview by Customer Research Inc.

DB
Debra B.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Service
Debra said the business did everything perfect. She is going to purchase another vehicle soon, when her lease is up.
This review was collected via phone interview by Customer Research Inc.

AB
Alexander B.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Service
Alexander said the service was the best. This business could serve him better by providing loaner vehicles.
This review was collected via phone interview by Customer Research Inc.

LG
Leonid G.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Sales
Leonid said he did not have any problems with this business. It was quick and painless and the staff was helpful. He was not introduced to the service department.
This review was collected via phone interview by Customer Research Inc.

S
Sonny
California
Verified Customer
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11/03/2016 Category: Sales
Sonny said the experience was good and he had no problems with this business.
This review was collected via phone interview by Customer Research Inc.

MR
Martin R.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Sales
Martin said he had the best experience with the business and he has made purchases with them before.
This review was collected via phone interview by Customer Research Inc.

KV
Keith V.
California
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016 Category: Sales
Keith said his experience was difficult and many things went wrong at the business. He waited an excessive amount of time. They sold the original vehicle he was in the process of leasing and they had to find another one. He had to renegotiate the cost and it took hours. The payment ended up being $50 higher per month and they did not explain the maintenance costs until the end. He did not feel good about it and he would have walked out but his fiancée really wanted the vehicle. It was a very bad experience. The salesperson did everything he could do. The manager told him he had a deal to sell 10 vehicles to the rental agency and he did not understand why he would tell him that. It took over 5 hours to pick the vehicle up. He has never had that kind of experience before. One of the other employees was nice. He expected to be handled with kid gloves. He expected honesty and integrity because he was getting a $50,000 vehicle. He was dumbfounded by the experience. They should work hard to correct the damage they did.
This review was collected via phone interview by Customer Research Inc.

KF
Kumars F.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Sales
Kumars said his overall purchase experience was wonderful. The staff was very pleasant. Everything was good and clean.
This review was collected via phone interview by Customer Research Inc.

MM
Melanie M.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2016 Category: Sales
Melanie said the business had some trouble with her and her financial situation so she has to go back and see what can be done about that.
This review was collected via phone interview by Customer Research Inc.

TM
Torrey M.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Sales
Spoke with Torrey's husband. He said he was led to this business by truecars.com. He was not introduced to the service department but his wife may have been once he left.
This review was collected via phone interview by Customer Research Inc.

A
Ali
California
Verified Customer
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11/03/2016 Category: Sales
Ali said Alex was great. He wasn't pushy but was very helpful and concerned about what the customer's needs were. He is a little concerned about the brakes squeaking.
This review was collected via phone interview by Customer Research Inc.

JC
Jiajun C.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2016 Category: Sales
Jiajun said he did not finance the vehicle and he was unsure if he was satisfied with the handling of the paperwork. He was unsure how he heard about this business but visited them because they had a huge inventory. The salesperson worked with him and this business to get the best deal. He received a fair price for his trade-in and he was happy with his purchase.
This review was collected via phone interview by Customer Research Inc.

BV
Brian V.
California
Verified Customer
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10/13/2016 Category: Service
Brian said the service was exceptional. The staff showed great care and attention, which made it seem like home.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
California
Verified Customer
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10/13/2016 Category: Sales
Michael said he was in and out quickly. The customer service was good and they were easy to deal with. He was comfortable.
This review was collected via phone interview by Customer Research Inc.

FK
Fiona K.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Sales
Fiona said she had a good experience with her salesperson, Michael. He went above and beyond to get her the vehicle she wanted. Everything went well. It was quick, easy and straightforward.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1216 in total