The Garage Auto & Tire DBA Big Blue Auto Care


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

384 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.33333/5Overall Rating 3.33333/5Overall Rating 3.33333/5rating 3.33333rating 3.33333
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
98% Would Recommend
Latest Review 3 days ago
HELEN W. on 11/14/2017
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"The best!"
Big Blue always do a good job for us. Erick is the BEST when it comes to vehicle repair. He is trustworthy and fair. I wouldn't go to anyone but him. 😊
Vehicle: Ford Expedition EL
Service Date: 11/13/2017
Review Created: 11/14/2017 09:15 AM
Sefronia P. on 11/14/2017
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Sefronia said this business was very honest. They let her know if any service or work isn't needed.
Vehicle: Hyundai Accent
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
ANDRE M. on 11/11/2017
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"Always Efficient "
Got in, got my vehicle serviced and tires rotated. Value for money!
Vehicle: Nissan Altima
Service Date: 11/10/2017
Review Created: 11/11/2017 08:31 PM
Storn K. on 11/10/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Storn said the person he worked with had the personality of a rock.
Vehicle: Lexus RX 350
Category: Service
Service Date: 11/06/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
H. JACKIE R. on 11/07/2017
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"Great Service"
Very courteous, welcoming person at the desk. Fast efficient service at resonable cost.
Vehicle: Ford Taurus
Service Date: 11/06/2017
Review Created: 11/07/2017 05:24 AM
JON S. on 11/04/2017
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"Oil change "
No complaints
Vehicle: Dodge Challenger
Service Date: 11/03/2017
Review Created: 11/04/2017 07:35 AM
Chris C. on 11/03/2017
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Chris said the staff are always nice and their service is good.
Vehicle: Kia Sportage
Category: Service
Service Date: 10/31/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Edwin V. on 11/01/2017
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Edwin said he needed a special type of tire, this business was able to get the tire and install it quickly. The service was satisfactory. They did a good job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/09/2017
Review Created: 11/01/2017
This review was collected via phone interview by Customer Research Inc.
Andrea W. on 11/01/2017
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Andrea said they did a pretty good job.
Vehicle: Dodge Avenger
Category: Service
Service Date: 10/12/2017
Review Created: 11/01/2017
This review was collected via phone interview by Customer Research Inc.
LAURA S. on 10/29/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"ac system repair"
The quality of service is consistent and the customer service is top notch!
Vehicle: Saturn VUE
Service Date: 10/25/2017
Review Created: 10/29/2017 02:51 PM
All of us at B. at The Garage Auto & Tire DBA Big Blue Auto Care responded on 10/30/2017

please rescore 5 is best and 1 is worst 

Thomas H. on 10/28/2017
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Thomas said he appreciated the fact that he was treated really well. It was fast service.He cannot say anything bad about them.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/27/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Miroslaw K. on 10/28/2017
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Miroslaw said he was 100 percent satisfied with this business. The service they provide is top- notch and perfect. He is extremely happy with the prices and customer service. He appreciates the way they treat their customers.
Vehicle: Honda Odyssey
Category: Service
Service Date: 10/26/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Libby M. on 10/27/2017
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Libby said their customer service was great.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/26/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
JIMMY M. on 10/26/2017
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"2012 Chrysler Town and Country"
I got my car serviced quickly and professionally. I also had a new battery installed. I'm very happy with the service and courtesy shown by everyone. Their waiting area is also very nice.
Vehicle: Chrysler Town & Country
Service Date: 10/25/2017
Review Created: 10/26/2017 02:58 AM
Francis L. on 10/26/2017
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Francis said the business is great. She and her son both go there.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/23/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL G. on 10/25/2017
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"Knowledgenable and Fast"
Started at Auto Zone to find out that auto zone was completely wrong when I got to the garage. Great guys! Will definitely be back.
Vehicle: Toyota Corolla
Service Date: 10/25/2017
Review Created: 10/25/2017 09:01 PM
PAT S. on 10/25/2017
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"good customer service"
The last time I had my oil change (3,000 miles ago), I was told that my tires should be rotated and that there was wear and tear and they would check this out next time I was in. When I asked if the tires were okay this time the customer service person said they looked good. So I am a bit confused and would like them checked and rotated if needed.
Vehicle: Pontiac Vibe
Service Date: 10/19/2017
Review Created: 10/25/2017 02:45 PM
Riva B. on 10/24/2017
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Riva said she was satisfied with the work.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 10/14/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
CHERYL F. on 10/22/2017
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"Great Place"
These guys are great. Service always well done. Best price around.
Vehicle: Toyota Prius c
Service Date: 10/21/2017
Review Created: 10/22/2017 04:56 AM
ERIC K. ReScore Review on 10/30/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"No battery test"
Had issue with my battery after their service. Reviewed my paperwork for the last two services that were provided by blue, none of which had any notes regarding my battery. I have to assume that this part of the service was ever done. A shame a simple load tester would only take moments to test.
Vehicle: Hyundai Elantra
Service Date: 10/18/2017
Review Created: 10/21/2017 08:33 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Battery Test?"
For some reason I was under the impression that a battery test was part of my service. Unfortunately for me my battery died the following morning after my service leaving temporarily stranded. A quick test and I would have certainly bought a battery. It's worth the extra money to be sure my car is being thoroughly serviced.
Vehicle: Hyundai Elantra
Service Date: 10/18/2017
Review Created: 10/21/2017 08:33 PM
All of us at B. at The Garage Auto & Tire DBA Big Blue Auto Care responded on 10/30/2017

I am sincerely sorry you had a a problem with your car after coming to our shop.
We check all batteries at the time of service and if our equipment says the battery is good, that is the information we use. Please note, replacing a battery based on time frames would not be fair to our customers.
In Florida, batteries only get about 2 to 3 year usage, but some last longer. However, like previously stated, we do test them and your battery was good at the time of testing.

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