ReScore Reviews™ (6)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
96% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Michael H. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable and timely"
I continue to be pleased with the quality of service received at Bill Dodge
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/20/2017 08:06 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/20/2017

Thank you for your comments, Michael. We are happy to hear that you continue to be pleased with your service experiences. If there is anything more that we can assist with, please us know. See you next time!

Earnie B. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very pleased with the service and the timely manner in which service was performed. Rick is very nice and professional.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 05:31 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/20/2017

Thank you for completing our short survey, Earnie. We are happy to hear that you were pleased with your service experience and that you enjoyed working with Rick. If there is anything more that we can help with, please give us a call. We look forward to seeing you next time!

Tina H. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees are the best!"
My name is Teena
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/19/2017 04:15 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/20/2017

Thank you for your feedback, Teena. We greatly appreciate it. We are happy to hear that you had a great experience with our staff. We will also make sure that the spelling of your name is corrected on our records. If there is anything additional that we can assist with, please let us know. Thank you so much for choosing Bill Dodge Hyundai!

Verified Customer on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Seth is always friendly "
No comment
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/18/2017 05:07 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/20/2017

We thank you for completing our short survey. We are thrilled to hear that you had a pleasant service visit and that enjoyed talking with Seth. If there is anything further that we can assist with, please let us know. Thank you for choosing Bill Dodge Hyundai and we look forward to seeing you in the future!

Jeffrey H. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I received a free cleaning, wash, tire check for my birthday!"
I enjoy your new location, I enjoy my Sonata!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 10:54 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/17/2017

Thank you for completing our short survey regarding your recent service experience. We are thrilled to hear that you 100% satisfied with your visit. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai. We look forward to seeing you next time!

Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"purchase new tire"
Done in a timely manner and at reasonable price
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:20 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/17/2017

We are happy to hear that you had a pleasant service experience and that we were able to take care of your tire in a timely manner. If there is anything additional that we can assist with, please do let us know. We sincerely appreciate your feedback and look forward to assisting you in the future!

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They very attentive tio detail"
They very attentive tio detail
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:32 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/17/2017

Thank you for your feedback. We truly appreciate it. We are so glad to hear that you were 100% satisfied with your service experience and that the staff was attentive. If there is anything more that we can help with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai!

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean and friendly"
A
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:16 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/16/2017

Thank you for completing our short survey regarding your recent service experience. We are thrilled to hear that you 100% satisfied with your visit. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai. We look forward to seeing you next time!

Tatyana S. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, efficient "
The service is always great. I've been leasing my cars for years and had them serviced. Always wonderful .
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:57 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/13/2017

Thank you for completing our short survey regarding your recent service experience. We are thrilled to hear that you 100% satisfied with your visit. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai. We look forward to seeing you next time!

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
Been going to Bill Dodge Brunswick for several yrs.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:20 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/13/2017

Thank you for completing our short survey. We are delighted to hear that you were 100% satisfied with your recent service experience. If there is anything more that we can assist with, please do not hesitate to let us know. We look forward to seeing you in the future!

Verified Customer on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Positive People , but not enough working staff."
The labor costs are expensive and I am not sure if going elsewhere for service might be more affordable.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:42 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/13/2017

Thank you for your feedback. We sincerely appreciate it. We do apologize that the wait was longer than expected. We unfortunately have been short staffed and are currently working diligently to resolve that issue. Your concerns will be passed onto management as well so that they are aware of these issues. If there is anything further that we can assist with, please do not hesitate to let us know. We look forward to seeing you next time!

Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer "
Great Service as always.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:37 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/13/2017

Thank you for your comments. We greatly appreciate it. We are thrilled to hear that you had a great service experience. If there is anything more that we can assist with, please let us know. Thank you for choosing Bill Dodge Hyundai and we look forward to seeing you next time!

Joanne C. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Friendly and timely
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 08:45 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/09/2017

Thank you for your comments. Joanne. We are happy to hear that you were provided with an excellent service experience. If there is anything additional that we can help with, please do not hesitate to let us know. We look forward to seeing you in the future!

Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"40K Service "
All went well. Done in a timely. Staff courteous & knowledgeable.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 10:18 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/08/2017

Thank you for completing our short survey regarding your recent service experience. We are thrilled to hear that you 100% satisfied with your visit. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai. We look forward to seeing you next time!

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
prompt, thorough
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 04:09 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/08/2017

Thank you for completing our survey. We are glad to hear that you were provided with prompt and thorough service. If there is anything additional that we can assist with, please do let us know. Thank you for choosing Bill Dodge Hyundai and we look forward to seeing you next time! 

Verified Customer on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service managed to fit me into a busy schedule!!! Am most grateful. "
Wish the service was not so costly. Would service more if less. However, service is friendly and explains itself well.
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:11 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/07/2017

Thank you so much for completing our short survey regarding your recent service visit!  We greatly appreciate hearing from our customers. We strive to provide 100% satisfaction to every customer; if we fell short of this, please let us know so we can work on improving the service we provide.  Thank you again and we look forward to assisting you in the future!

Verified Customer on 11/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Service was great and my car always works purrs after being serviced but the new facility is no longer family friendly!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/06/2017 05:38 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/07/2017

Thank you for your comments. We sincerely appreciate it. We are delighted to hear that the service portion of your visit was great. We do apologize for any inconvenience caused by the rest rooms not having changing tables and the lack of children's activities in the waiting area. Your comments have been passed onto management so that they are aware of these concerns. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai!

Mary H. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treated as a person not a number"
My personal treatment I’m always treated fairly
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/03/2017 01:16 PM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/06/2017

Thank you for completing our short survey regarding your recent service experience. We are thrilled to hear that you 100% satisfied with your visit. If there is anything additional that we can assist with, please do not hesitate to let us know. Thank you for choosing Bill Dodge Hyundai. We look forward to seeing you next time!

Faye D. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly...on sceduale"
Good experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/03/2017 10:24 AM
Jennifer B., Customer Service Specialist at Bill Dodge Hyundai responded on 11/06/2017

Thank you so much for completing our short survey regarding your recent service visit!  We greatly appreciate hearing from our customers. We strive to provide 100% satisfaction to every customer; if we fell short of this, please let us know so we can work on improving the service we provide.  Thank you again and we look forward to assisting you in the future!

Michael B. on 11/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service experience"
Warranty part not in stock. Had to wait several days, so lost vehicle use over a weekend. Unexpected charges for oil & filter, which dealer took care of. Battery was dead when I picked up the car. Question overall vehicle quality. Dealer service excellent, with exception of unexpected dead battery on pick up.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/02/2017 02:53 PM
Matthew R., District Parts & Service Manager at Bill Dodge Hyundai responded on 11/05/2017

We are very sorry about this, Michael.  Your comments have been passed on to management and someone will be in touch with you so your concerns can be addressed. We sincerely apologize for the inconvenience and look forward to speaking with you. Thank you for your feedback.

Rick M., Hyundai Service Manager at Bill Dodge Hyundai responded on 11/06/2017

Hi Mike , called and left a message just wanted to know if you were having trouble with your battery . Please let me know and we would be have to check for any draws and test the electrical system . Phne 449-4315

Rick Martin
Hyundai Service Manager
Bill Dodge Auto Group
Phone: 207.449.4315
Email: richard.martin@billdodgeautogroup.com
Displaying Review 1 - 20 of 571 in total