Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

875 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.0000036/5Overall Rating 4.0000036/5Overall Rating 4.0000036/5Overall Rating 4.0000036/5rating 4.0000036
Original
Overall Rating 2.22727/5Overall Rating 2.22727/5rating 2.22727rating 2.22727rating 2.22727
92% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


CE
Clint E.
Billerica, MA
2015 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2018 Category: Service
Just an oil change that came out as expected
My car is a lease so I always go to this facility. Every single time I receive my car, there is always a grease stain on my seats. Today was different. I actually had a courteous person to greet me. My car was completed in a timely manner and no stains! First time in 3 years!
Emily D. from Bill Dube Hyundai responded on 06/13/2018

Hi Clint, 

I'm sorry to hear that you have had trouble in the past but glad that you were happy this time! Just so we can be accurate in the diagnostic survey, would you consider this visit to have been a failing 2 star visit? If so, please let me know what we can do better. If you were satisfied with this visit, please let me know so I can send a rescore request. 

Emily Dube 


Anonymous avatar
Verified Customer
Wilmington, MA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Oil change and inspection sticker
Took on time, very pleasant service writer.
Emily D. from Bill Dube Hyundai responded on 06/11/2018

Thanks! Have a great day!

Emily Dube 


Anonymous avatar
Verified Customer
Methuen, MA
2017 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
I don't want to choose a title.
Or provide a verbal review.
C557965bcd71e54bbe36e0b8d7305c69?s=28
Scott D., Owner from Bill Dube Hyundai responded on 06/07/2018

I'm sorry this happened to you.  I will review it with the team and find out what happened.  Your satisfaction is very important to me.

Sincerely,

Scott Dube
Owner

TC
Thomas C.
Burlington, MA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
in and out, and the job done
It was quick, no up sell. I did miss the pretty red head that used to do customer service:-P
Emily D. from Bill Dube Hyundai responded on 06/05/2018

Have a good day Thomas!

Emily Dube 


KV
Kathleen V.
Stoneham, MA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Great customer service!
The customer service is great! Answered all my questions. Car was ready in quick time.
Emily D. from Bill Dube Hyundai responded on 06/05/2018

Thanks Kathleen! Have a great day!

Emily Dube 


MP
Margaret P.
Chelmsford, MA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
great
service was prompt and did a great job!
Emily D. from Bill Dube Hyundai responded on 06/04/2018

Thanks Margaret! Have a great day!

Emily Dube


MR
Mario R.
Beverly, MA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Excellent service - as always!
Did a routine service for my Santa Fe Sport.
Great job and excellent service at the right price... as always!
Keep it up!
thanks!
Emily D. from Bill Dube Hyundai responded on 06/01/2018

Thanks Mario! Have a great day!

Emily Dube 


JF
Joseph F.
Reading, MA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Courtesy, cleanliness, helpful.
Courtesy, cleanliness, helpful.
Emily D. from Bill Dube Hyundai responded on 05/31/2018

Thanks Joseph! Have a great day!

Emily Dube 


DP
Dorcas P.
Lawrence, MA
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Oil change
Great service
Emily D. from Bill Dube Hyundai responded on 05/31/2018

Thanks Dorcas! Have a great day!

Emily Dube 


CM
Carl M.
Tewksbury, MA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Second 6-month maintence twice the charm
Gotta say, last year, before I bought a Hyundai for the first time, I was skeptical. One year later, and after my second maintenance tune-up this week, I'm sold! And Bill Dube Hyundai has the best service people and set-up I've ever been to. And they only give you the service you really need, they don't throw things in you don't need just to get more money. Go to Keith, really nice guy and knowledgeable, as are all the staff there. Highest Recommendation.
Emily D. from Bill Dube Hyundai responded on 05/25/2018

Thanks Carl, have a great day!

Emily Dube


PT
Paul T.
Billerica, MA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Service history
I am pleased with attention given to my concerns. Service is timely and done well. I was told that you folks are opening a Genesis only dealership in Burlington, MA soon. Do you have a time for this process?
Emily D. from Bill Dube Hyundai responded on 05/25/2018

Thanks Paul, have a great day!

Emily Dube


Anonymous avatar
Verified Customer
Billerica, MA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Satisfied customer
Went in for scheduled oil change. Everything went smoothly.
Emily D. from Bill Dube Hyundai responded on 05/24/2018

Thanks! Have a great day!

Emily Dube


JD
John D.
Tewksbury, MA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
service
Taken care of quickly
Emily D. from Bill Dube Hyundai responded on 05/24/2018

Thanks John! Have a great day!

Emily Dube


JF
James F.
Leominster, MA
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service Department Always Helpful
Every time I service my vehicle here the staff are always friendly and helpful. They do their best to get you in and out quickly while taking care of your vehicle with care. I've purchased two cars here now and both the sales and service departments have been fantastic on all occasions. I highly recommend coming to this dealer if you are looking for a vehicle or need service for your car!
Emily D. from Bill Dube Hyundai responded on 05/24/2018

Thanks James! Have a great day!

Emily Dube


DD
Daniel D.
Revere, MA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Dube is the best
All aspects of the service department are great. They got my car in fast, kept me updated and the prices were reasonable. I'll be back.
Emily D. from Bill Dube Hyundai responded on 05/24/2018

Thanks Dan! Have a great day!

Emily Dube


FM
Frances M.
Reading, MA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Not having to wait too long
I am very happy with the Wilmington dealers and sales office. They are kind and very respectful. I feel very comfortable when I go there.
Emily D. from Bill Dube Hyundai responded on 05/24/2018

Thanks Frances! Have a great day!

Emily Dube


LC
Laura C.
Bedford, MA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Nice job!
We bring our car here for service - NOT the dealer we originally leased from because the service at that dealer was so poor! The service here is excellent!
Emily D. from Bill Dube Hyundai responded on 05/22/2018

Thanks Laura! Have a great day!

Emily Dube


SC
Scott C.
Lowell, MA
2010 Hyundai Elantra To
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
A real nice dealership
took my car in for a noise I couldn't describe.They found the problem,it was my muffler.They let me know and told me it wasn't a safety issue and that I could come back anytime for the fix.Great sevice dept.
Emily D. from Bill Dube Hyundai responded on 05/22/2018

Thanks Scott! Have a great day!

Emily Dube


Anonymous avatar
Verified Customer
Arlington, MA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Customer Service
I’m always happy with the level of customer service.
Emily D. from Bill Dube Hyundai responded on 05/22/2018

Thanks! Have a great day!

Emily Dube


BD
Beverly D.
North Billerica, MA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
hyundai elantra
Been a Hyundai customer since 2002
Emily D. from Bill Dube Hyundai responded on 05/17/2018

Thanks Beverly! Have a great day!

Emily Dube