ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
100% Business Response
Latest Review 5 days ago
Roy S. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and Nice customer service advisors "
The service advisor (Les Dyes) at Bill Hood kept me informed throughout the service process and even provided me with a loaner vehicle so I would not have to wait. After explaining to him what problems I was having he understood and worked with me til my vehicle was fixed the next day. My vehicle was completed the next morning and this is what good service is about. Les is the best service advisor!

Roy
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/17/2018 11:52 AM
Brian K M. at Bill Hood Hyundai responded on 01/18/2018

Thanks for the great review and the kind words. See you soon, Hood Hyundai Service.

John J. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean Friendly Affordable"
Just went in for oil change.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:24 AM
Brian K M. at Bill Hood Hyundai responded on 01/18/2018

Thanks for the great review. See you soon, Hood Hyundai Service.

Susan B. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest hard workers "
We had the issue of water leaking. It was close to Christmas but they found the leak and fixed it. Took a little longer than I thought, however I wanted them to take their time and make sure it was done correctly. Vehicle was returned in excellent condition. Would return to this dealership.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 07:57 PM
Brian K M. at Bill Hood Hyundai responded on 01/15/2018

Thanks for the review. See you soon, Hood Hyundai Service.

Nancy V. on 01/10/2018
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"Easy wait time. "
Easy wait time for oil change & checklist- called first. Waited close to an hour but staff was very friendly & curious & kept checking to see if I needed anything. Used my coupon in the mail for oil change. All excellent.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/10/2018 02:41 PM
Brian K M. at Bill Hood Hyundai responded on 01/10/2018

Thanks fr the great review and the kind words. We hope to see you soon. Hood Hyundai Service.

Richard H. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service. Day after Christmas and still only took an hour!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/09/2018 03:24 PM
Brian K M. at Bill Hood Hyundai responded on 01/10/2018

Thanks for the review and the kind words. We hope to see yo soon, Hood Hyundai Service.

Verified Customer on 01/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Location "
Convenient
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/06/2018 06:03 PM
Brian K M. at Bill Hood Hyundai responded on 01/08/2018

Thanks for your review. Yes we do check and adjust air pressure, I apologize if we failed to adjust it properly. See you soon, Hood Hyundai Service.

Kay L. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
I always get treated with utmost respect. The staff are professional and kind.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/05/2018 08:48 AM
Brian K M. at Bill Hood Hyundai responded on 01/05/2018

Thanks for the great review. See you soon, Hood Hyundai Service.

T. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service Work"
Friendly and Honest
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/04/2018 07:27 PM
Brian K M. at Bill Hood Hyundai responded on 01/05/2018

Thanks for the kind words and the review. See you soon, Hood Hyundai Service.

Verified Customer on 01/04/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Very disappointed "
I simply came for an oil change and a tire rotate. I ended up having to come back two more times for a leaking vehicle that was not leaking initially (2017 vehicle). I was offered a free oil change the next time I come in...
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/04/2018 06:15 PM
Brian K M. at Bill Hood Hyundai responded on 01/05/2018

Thank you for the review and your candor. We apologize for our poor performance. A seal ring had a slight puncture and leaked oil from the filter housing. Our Shop Manager reviewed this issue with our staff. We wish to perform each service with 100% accuracy. Clearly we failed you, and apologize again. If you would prefer a refund for this oil service instead of the next oil service free, please contact our staff member Mr. Gary Leblanc. He will make the necessary arrangements. Thanks, Hood Hyundai Service.

Toni J. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always good "
Always great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/04/2018 05:53 PM
Brian K M. at Bill Hood Hyundai responded on 01/05/2018

Thanks for the great review. See you soon, Hood Hyundai Service.

Verified Customer on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"holiday problem"
Problems during holidays can be stressful.They were able to get things done! Thank you
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 12/15/2017
Service Type: Maintenance
Review Created: 01/01/2018 10:54 AM
Brian K M. at Bill Hood Hyundai responded on 01/02/2018

Thanks for the review and the kind words. Have a happy New Year, Hood Hyundai Service.

Ned P. on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast friendly professional"
Would recommend
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 12/18/2017
Service Type: Maintenance
Review Created: 01/01/2018 08:54 AM
Brian K M. at Bill Hood Hyundai responded on 01/02/2018

Thanks for great review. See you soon, Happy New Year. Hood Hyundai Service.

Johnnie C. on 01/01/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Factory Recall"
I had to go in for a notice of a recall I had received. The experience this past year has me not trusting Bill Hood.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/19/2017
Service Type: Repair
Review Created: 01/01/2018 06:48 AM
Brian K M. at Bill Hood Hyundai responded on 01/02/2018

Thank you for the review. We hope to see you again. Have a Happy New Year, Hood Hyundai Service.

Tiffany W. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Customer service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 12/29/2017 02:32 AM
Brian K M. at Bill Hood Hyundai responded on 12/29/2017

Thanks for the review. Happy New Year, see you soon. Hood Hyundai Service.

Michelle C. on 12/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change"
Staff was friendly and courteous. Service took over an hour to complete.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/28/2017 01:03 PM
Brian K M. at Bill Hood Hyundai responded on 12/29/2017

Thanks for the review and the comments we are listening. We are expanding our staff for the New Year to decrease wait times for Express Services. We will also add an on line scheduling system for those who enjoy making an appointment. We will continue to encourage walk-in for those who enjoy that form of service. Happy New Year, see you soon. Hood Hyundai Service.

Lawrence A. on 12/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy with service on Sonata"
None
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/24/2017 04:27 PM
Brian K M. at Bill Hood Hyundai responded on 12/26/2017

Thanks for the kind words. Happy New Year, Hood Hyundai Service.

Marilyn B. on 12/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly immediate service"
Service was completed in a timely fashion...
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/24/2017 06:24 AM
Brian K M. at Bill Hood Hyundai responded on 12/26/2017

Thanks for the great review. Happy New Year, Hood Hyundai Service.

Barbara A. on 12/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service Team"
Quick and Fast, however I would have given 5 stars for a quick vacuum
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/22/2017 10:17 AM
Brian K M. at Bill Hood Hyundai responded on 12/22/2017

Thank you for the review we are listening. We will be updating our wash area to include the vacuum. Happy Holidays, see you soon. Hood Hyundai Service.

Roland G. on 12/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/A"
Well the service writers are very pushy, I know this is part of the job. They don't have to repeat same thing over and over every visit.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/21/2017 02:14 PM
Brian K M. at Bill Hood Hyundai responded on 12/22/2017

Thanks for the review and your candor. Your comments are shared with your staff. Happy Holidays, see you soon. Hood Hyundai Service.

Glenda K. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Everything was good and the wait time was great.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 12/14/2017
Service Type: Repair
Review Created: 12/21/2017 06:11 AM
Brian K M. at Bill Hood Hyundai responded on 12/21/2017

Thanks for the review and the kind words. Happy Holidays, see you soon. Hood Hyundai Service.

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