Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

541 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
87% Would Recommend
Latest Review 2 days ago

Reviews


PP
Patti P.
Lake Charles, LA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great customer service
Sam in the Quick Lube tire center is the most helpful person. She is knowledgeable and cares about her customers safety. She is always quick to respond to calls or customers.

PS
Peter S.
Lake Charles, LA
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Another Good Service
Went on a Saturday morning so expected some delays. The crews worked quickly to move the customers through.

Verified Customer
Lake Charles, LA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2018 Category: Service
Service
I went for an oil change and tire rotation during my lunch break. I got to the “10 minute quick lube” at 12. There was not a long line. It took almost an hour for them to even start on my car. Once they did, they moved quickly and were polite. But I didn’t leave until 1:15.
MATTHEW H. from Billy Navarre Hyundai of Lake Charles responded on 12/11/2018

THANK YOU FOR YOUR FEEDBACK.  A MEMBER FROM OUR QUICK LUBE TEAM WILL BE IN CONTACT WITH YOU TO DISCUSS YOUR RECENT SERVICE VISIT. 


MM
Michael M.
Dequincy, LA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2018 Category: Service
oil change
ok
MATTHEW H. from Billy Navarre Hyundai of Lake Charles responded on 12/11/2018

THANK YOU FOR YOUR FEEDBACK.  A MEMBER FROM OUR QUICK LUBE TEAM WILL BE IN CONTACT WITH YOU TO DISCUSS YOUR RECENT SERVICE VISIT. 


GW
Gwendolyn W.
Sulphur, LA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Customer Service
Customer service is great. Any questions or concerns were addressed. Professional staff and great service is what keeps my business at Billy Navarre.

GD
Gloria D.
Orange, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/09/2018 Category: Service
Car repairs not complete.
Not happy with service.
MATTHEW H. from Billy Navarre Hyundai of Lake Charles responded on 12/10/2018

THANK YOU FOR YOUR FEEDBACK.  A MEMBER FROM OUR SERVICE DEPARTMENT WILL BE IN CONTACT WITH YOU TO RESOLVE YOUR CONCERN FROM YOUR PREVIOUS VISIT.


Verified Customer
Lake Charles, LA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Quick friendly service
Love the service

PM
Peter M.
Deridder, LA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Professional modern friendly fast
Trying to please

Verified Customer
Lake Charles, LA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Routine Express Service
Always friendly, professional, efficient. Great guys.

MB
Mark B.
Lake Charles, LA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
GREAT CUSTOMER SERVICE
BILLY NAVARRE HAS ALWAYS FOCUSED ON THE CUSTOMER

KB
Kristen B.
Ragley, LA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service
Amazing and friendly staff.

SC
Shawn C.
Lake Charles, LA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Awesome customer service
They made my car buying so easy. I know that they will continue to keep Mr Navarre’s legacy alive.

Verified Customer
Lake Charles, LA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Just an oil change
Went in for first scheduled oil change since purchase. Service was quick and friendly.

RT
Rebekah T.
Lake Charles, LA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Customer Service #1 in Town
Great Service every time!!!!!!

Verified Customer
Ragley, LA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Great service
Timely and courteous

AL
Ada L.
Lake Charles, LA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Great service

Verified Customer
Sulphur, LA
2007 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2018 Category: Service
Na
Na
MATTHEW H. from Billy Navarre Hyundai of Lake Charles responded on 11/19/2018

THANK YOU FOR YOUR FEEDBACK


Verified Customer
Lake Charles, LA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Mr. Ferrel
On time

PP
Patti P.
Lake Charles, LA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great dealership
They take great care of you from the purchase to servicing the vehicle.

Verified Customer
Lake Charles, LA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2018 Category: Service
Mostly great
Both the person greeting people to take down the information and Perry were amazing!! Such wonderful customer service. However, the pressure in my tires—one of the main reasons I went—was low (27/28), and air wasn’t put into my tires like I had asked and was informed would be and was done. Hopefully it was just a miscommunication or something because while the people were great, it was a little frustrating to have to go to another service place to get the tires checked out in case there was a leak, just to find out that air wasn’t put in them.
MATTHEW H. from Billy Navarre Hyundai of Lake Charles responded on 11/12/2018

THANK YOU FOR YOUR FEEDBACK.  SOMEONE FROM OUR QUICK LUBE CENTER WILL BE IN CONTACT WITH YOU TO DISCUSS YOUR RECENT VISIT FURTHER.