Verified CustomerWe appreciate your feedback and are genuinely sorry to hear about your experience. Clear communication is a key ingredient in our recipe for customer satisfaction, and it sounds like we may have missed a step or two in the process. We understand how frustrating it can be when you’re left in the dark—like searching for a light switch in a power outage. Please know that your comments are being taken seriously, and we'll certainly work on improving our communication moving forward. Your experience is important to us, and we’d like to ensure that future customers have a smoother ride through our service process. If you’d like to discuss this further, feel free to give us a ring. Your feedback is invaluable in steering us in the right direction.