Blue Grass Automotive LLC


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

517 Reviews

99% Would Recommend
Latest Review 1 day ago
Gerd P. on 04/18/2018
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Gerd said everything went well during his service.
Vehicle: Ford Escape
Category: Service
Service Date: 04/16/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Allan H. on 04/16/2018
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Allan said the service was done quickly. The work was at a good price.
Vehicle: Dodge Dakota
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
John C. on 04/13/2018
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John said he would recommend the business for service. He said it was a good experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/03/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Ken F. on 04/13/2018
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Ken said the service was great and they did a nice job.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 04/10/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Chandra Z. on 04/12/2018
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Spoke with John. He said the service was quick and reasonably priced.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 04/09/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Ed V. on 04/10/2018
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Ed said he would recommend this business for service.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 03/22/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Sandy R. on 04/10/2018
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Sandy said the service was great. The staff was really good. He was very satisfied with the work done.
Vehicle: Porsche 944
Category: Service
Service Date: 04/02/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Paul F. on 04/06/2018
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Jeannie said the staff is very helpful.
Vehicle: Oldsmobile Intrigue
Category: Service
Service Date: 03/21/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Jake P. on 03/20/2018
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Jake said the business provided good service.
Vehicle: Ford F-150
Category: Service
Service Date: 03/02/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Barrett C. on 03/16/2018
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Barrett said he would recommend this business for service.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 02/19/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
John H. on 03/16/2018
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John said the staff provided great service.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 02/20/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Lavere L. on 03/15/2018
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Lavere said the service was good. The staff did satisfactory work.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 03/12/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Bill S. on 03/08/2018
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Bill said the business was honest, reasonable, good, and he would like to thank them.
Vehicle: Cadillac Seville
Category: Service
Service Date: 03/07/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
WILLIE M. on 03/06/2018
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"Muffler Repair + Other Issues"
Took my '99 Jeep Wrangler in for what I expected to be a muffler repair, which it was. Lauren and I conferred about the type and quality of muffler I wanted and it was replaced accordingly. Had some other minor issues (leaks) that I've been wanting to fix but just hadn't taken it to the shop, ironic that the mechanic noted all of them and upon my approval, fixed those as well. My old Jeep is running smoothly again and my goal is to get it to 300,000 miles (70K to go) with a little help from the mechanics at Blue Grass Automotive! :-)
Vehicle: Jeep Wrangler
Service Date: 03/02/2018
Review Created: 03/06/2018 12:45 PM
TOM B. on 03/05/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"What a SCAM!"
My father had his truck towed in to be fixed. You charged him an ungodly amount to have it fixed, but it wasn't fixed. When he got it home he had the same problem. We heard about all the work you did on it, but when we couldn't get it started we were told how you got it started by wiggling a wire. Well I will have to say it worked, we wiggled the wire and it started to, but what work was done on the truck if wiggling the wire started the truck? You told him to have it towed back down which would have cost him hundreds of dollars from his new location. Never did your business come clean on what was really done or offer a refund for work that was never done. In my estimation paying over $400 to wiggle a wire to start the truck is not fixing it.

Sandy Behrle 563-495-5322
Vehicle: Ford Ranger
Service Date: 02/06/2018
Review Created: 03/05/2018 02:58 PM
52875c14e1210a7a38985b41c19f8ec4?s=28
Carl K., Shop Mananger at Blue Grass Automotive LLC responded on 03/06/2018

Good Morning,

We would like to get this issue resolved, we would like to offer you free labor for repairing the vehicle for the issue that was not taken care of fully. If you would like to bring the vehicle in so we are able to resolve this that would be great. If you have any questions feel free to contact me at the number below. We appologize for the inconvinence. 

It's a pleasure to serve you!

Lauren Schmelzer;

Shop Mananger
563-381-1000
Konnie H. on 03/02/2018
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Konnie said the employees were great, quick and flexible.
Vehicle: Ford Edge
Category: Service
Service Date: 02/27/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
David R. on 03/02/2018
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Spoke with Carlin. She said she would recommend the business for service.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 02/28/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
Kyle G. on 02/19/2018
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Kyle said this business provided great service and his vehicle was done in a timely manner.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 02/14/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Chuck S. on 02/19/2018
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Chuck said they did a very good job .
Vehicle: Ford F-150
Category: Service
Service Date: 02/15/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Karen P. on 02/16/2018
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Karen said the facility was perfect. She is very happy with the service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 01/08/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 517 in total