Verified CustomerThank you for sharing your feedback. We sincerely apologize that your experience left you feeling as though your vehicle was not receiving attention during the first week of its stay with us. We understand how important communication and keeping our customers informed are, and we regret that we did not meet your expectations in this area.
We would like to clarify that your vehicle was not sitting idle. During this time, it had been assigned to a technician, and the initial estimate process had already been started with the assistance of another team member. Unfortunately, your assigned estimator was unexpectedly out of work due to the flu. In the meantime, our team continued working behind the scenes to ensure the necessary information and documentation were prepared so the estimating and upload process could move forward promptly upon the estimator’s return.
While we understand that the progress taking place behind the scenes may not have been apparent to you, we recognize that better communication could have helped prevent this misunderstanding. We sincerely apologize for any frustration this caused.
At BMW of Mobile Collision Center, we strive to provide quality repairs, exceptional customer service, and transparency throughout the repair process. We appreciate your feedback because it gives us an opportunity to evaluate how we communicate with our customers and identify areas where we can improve.